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7.6
Delighted Post‑Delivery Survey logo

Delighted Post‑Delivery Survey

Develop by Delighted, LLC

$249-$499

/ Month
Free plan available 7 Days Free Trial

Get post-purchase NPS feedback to improve customer experiences

Customer segmentation
Real-time dashboard
Survey templates
Automatic surveys
Customer loyalty measurement
Pain point analysis
40+ integrations
Branded survey design
6 Reviews
7.6
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About Delighted Post‑Delivery Survey

Launched Oct 30, 2014

Categories

Feedback and survey Marketing analytics Survey

Built by Delighted, LLC

Email :

hello@delighted.com

Address

2443 Ash Street. Suite J, Palo Alto, CA, 94306, US

Website Privacy policy FAQ

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Introduction Video

Description

Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack. more
  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Works with Shopify POS to capture feedback for customers buying in stores!

Pros

  • Automatically sends surveys to customers after an order is fulfilled
  • Helps retain customers by measuring and acting on signals of customer loyalty
  • Provides insights to resolve pain points using comprehensive reporting
  • Integrated with over 40 tools like Klaviyo, Zapier, and Slack, enhancing its versatility
  • Easy integration with Shopify stores and customizable survey delays
  • Offers a range of pre-built survey templates including NPS, CSAT, and 5-star ratings
  • Allows customization of surveys with logos and branding for a professional look
  • Real-time response tracking in the dashboard for trend monitoring over time
  • Enables building unique customer segments to drive targeted actions
  • Facilitates connection to other eCommerce tools for comprehensive feedback management

Cons

  • Dependency on proper integration with eCommerce tools for full functionality
  • Limited to the effectiveness of the survey in engaging customers for accurate feedback
  • Potential over-reliance on survey data without direct customer interaction

Top Helpful Reviews

Skeletunes Records

Jul 02, 2024  on Shopify

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

Thesis

Nov 06, 2023  on Shopify

We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!

symbolika

Feb 09, 2015  on Shopify

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable. If you didn't already I'd recommend installing it now - you won't look back :)

Bentley Seeds

Dec 22, 2014  on Shopify

Seriously impressed. Within 5 minutes of installing we were getting great feedback (both positive and negative). Would love to see order info populated into Delighted....would make it easy to draw correlations in what negative feedback we can have an effect on. Highly recommended.

ProofreadingServices.com

Oct 28, 2014  on Shopify

Do yourself a favor and get Delighted. Delighted is fantastic for three reasons: 1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest. 2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great. 3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted. If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that. Luke http://www.proofreadingservices.com/

Suitable

Oct 27, 2014  on Shopify

This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and gives us actionable steps for growing our business. For any business that wants to be customer-centric, Delighted is a must-have. Get advanced customer insights finally in an accessible way.

Proper

Oct 27, 2014  on Shopify

This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.

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