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Customer reviews: DC WhatsApp Marketing+Helpdesk

Develop by DelightChat

Reviews (161)

Overall rating
4.9

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

  • Exceptional customer support with prompt and effective responses
  • User-friendly interface and easy navigation
  • Comprehensive suite of features for communication management
  • Integration across various platforms including WhatsApp, email, and social media
  • Affordable pricing with a good return on investment
  • Effective automation tools and API integration

Common Concerns

  • Occasional delays in response times noted by some users
  • Complexity in app configuration and initial setup for some users
  • Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

Rönner

Nov 11, 2024  on Shopify

The app is very user-friendly, with highly responsive support that helps configure the app to fit your needs. The team’s assistance is prompt and effective.

Binks

Nov 07, 2024  on Shopify

DelightChat is central to our marketing and retention flows. The support team is prompt and helpful.

Lattooland

Nov 06, 2024  on Shopify

Great app for whatsapp marketing

akiiko

Nov 06, 2024  on Shopify

The user-friendly interface makes it easy to manage campaigns, and the automation tools save us so much time. Their customer support is responsive and helpful, ensuring we get the most out of the platform. We've seen a noticeable increase in engagement and conversions since using DelightChat.

iKegger Australia

Nov 05, 2024  on Shopify

We've been using this app for 2 stores for many years now. Support is excellent, very well featured for the price. All channels including social comments.

King of Salads

Oct 28, 2024  on Shopify

We have recently started using Delight Chat and the experience has been very good so far. The team is extremely helpful and always available to help. There are a lot of features in the app, which we have started using. Am sure this will help us improve our business

Gro Club

Oct 22, 2024  on Shopify

Great interface and simple to understand. Would recommend any day.

CENTRO MÉTODO GREZ

Oct 17, 2024  on Shopify

I've been using this app to centralize and manage my emails, WhatsApp, and social media, and it’s an absolute game changer! The interface is incredibly intuitive and easy to use, making it seamless to switch between different communication channels. It saves me so much time and hassle by keeping everything in one place. A special shoutout to the support team – they are truly exceptional! Anytime I've had an issue, they've been quick to respond and resolve it with efficiency and professionalism. It’s rare to find such prompt and reliable support these days. 100% recommended for anyone looking for an all-in-one communication solution!

FAE BEAUTY

Oct 15, 2024  on Shopify

great product! effectively helps us market to and communicate with our audiences efficiently

Chikan Kalakaari

Oct 15, 2024  on Shopify

Great experience with Delight Chat app. The support team is really helpful and responsive. They resolve all queries quickly. Really happy to have found them for my whatsapp marketing needs. Highly recommended!

Diabola Store

Sep 25, 2024  on Shopify

La mejor aplicación en términos de precio/beneficio, y probé varias antes. Fácil de instalar, ágil, sencilla y con excelente disponibilidad. El equipo de soporte es amable, atento y te ayuda a conseguir el máximo valor de la plataforma. La integración con shopify es excelente, y las APIs de Delight permiten conversar con flow, lo que es increíble, no tiene limites.

Plebs en Snobs

Aug 23, 2024  on Shopify

Great app, we have been using dialogue for about a year now and it really helped us streamline our support channels. Also, whatsapp marketing has a really good ROI.

Ganga Fashions

Aug 21, 2024  on Shopify

Have been using DC for sometimes now, very easy to use platform. Great customer support and very competative pricing. Would recommend DC over other platform.

Perfect Computer Agencies

Aug 21, 2024  on Shopify

DelightChat's Business API is outstanding! It offers seamless integration, robust features, and exceptional support. The ease of setup and efficiency it brings to customer interactions is impressive. For top-tier performance and reliability, DelightChat’s API is unbeatable!

Bay Window

Aug 14, 2024  on Shopify

Been using this app for almost a year now. What I love the most about this app is that it not just serves the purpose but also the backend team provides an amazing customer service. You can always reach out to them with your queries and they will revert with a solution in no time.

Stessil

Aug 13, 2024  on Shopify

We've been using Delightchat for about two years now, for all our communications starting with customer service and we needed a super efficient manager and this one has proven to be up to the task in terms of functionality and prompt response from the team in case of difficulties (Priya and Balaji in our case and thanks!)

The S Studio Online

Aug 11, 2024  on Shopify

The platform is user-friendly, allowing us to efficiently manage customer interactions and streamline communications.

Mysfits

Aug 09, 2024  on Shopify

It's been a month of using the platform. I'm a noob when it comes to tech. Their support team has been prompt, patient, and exceptional. I was in two minds before signing up but now it seems unlikely that I'll ever think of shifting.

SAMA by Rakhi

Aug 08, 2024  on Shopify

This app is easy to use and their team makes whatsapp group where they solve all your doubts. Thankyou

AgriClub

Aug 04, 2024  on Shopify

Nice

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