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Customer reviews: DC WhatsApp Marketing+Helpdesk

Develop by DelightChat

Reviews (158)

Overall rating
4.9

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

  • Exceptional customer support with prompt and effective responses
  • User-friendly interface and easy navigation
  • Comprehensive suite of features for communication management
  • Integration across various platforms including WhatsApp, email, and social media
  • Affordable pricing with a good return on investment
  • Effective automation tools and API integration

Common Concerns

  • Occasional delays in response times noted by some users
  • Complexity in app configuration and initial setup for some users
  • Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

Dollaholic Hair

Feb 06, 2025  on Shopify

I was confused on what kind of WhatsApp marketing tool to use. I came across Delightchat at that moment of confusion. I noticed it had cool reviews. So I decided to check it out. Downloaded and started using and I can certainly say it is a tool that any business owner who wants to win their WhatsApp and customer support game must have. They also have a very functional support team monitoring and ensuring you have a seamless experience in your daily usage of the app.

Mistree Sweets

Jan 30, 2025  on Shopify

The help desk and team are very accommodating, although there is occasionally a delay in response times. It appears that there is a preference for resolving issues promptly once a ticket is assigned; however, I have higher expectations regarding the integration of artificial intelligence, as they are positioned to enhance automation processes.

Bow & Square

Jan 25, 2025  on Shopify

The app is fantastic, and the customer support is exceptional! Always accessible and eager to accommodate every request. Our POC Dharmapriya is always available to assist and help us.

Faun Walk

Jan 23, 2025  on Shopify

Great Product and amazing support team

Name Strings

Jan 22, 2025  on Shopify

They are very cooperative and quick in their response which is the most important thing you want from an app.

Mora Taara

Jan 21, 2025  on Shopify

Nithya was extremely helpful and patient. She helped me setup API automation on a step-by-step basis and took time to do her research and get back to me wherever we were stuck. Will definitely ask her for support if required in the future.

PINK AND BLUE COSMETICS

Jan 21, 2025  on Shopify

for me feels good and all inboxes at once to chat and get good business

ReStyle

Jan 21, 2025  on Shopify

The App covers all my WhatsApp requirements, the control panel is simplified and the customer service makes it even easier to reach the provided features.

CozyFab

Jan 13, 2025  on Shopify

Great support team with prompt responses in solving issues.

Athletix.ae

Dec 25, 2024  on Shopify

We recently onboarded with DelightChat and have had a positive experience. Their support team is highly responsive and provided swift assistance during the integration process. Whenever an issue arose, they addressed it promptly. We required a platform that could integrate various customer service channels such as WhatsApp, email, and social media inboxes, and DelightChat offers all the essential features we need for our business. Highly recommended!

Flaming Koala

Nov 25, 2024  on Shopify

Delight Chat offers all the whatsapp related functionalities we need- customer service, marketing, automations etc. We've been using it for over a year now, and are very happy with the product and specially their service - which is lightning fast!

Homemonde

Nov 20, 2024  on Shopify

Love it

Odd Giraffe

Nov 20, 2024  on Shopify

One of the best, simple & trustworthy app for your customer queries & whatsapp marketing. No fuss, simple & easy to use tools for your team. Their support team is very responsive & solves your doubts quickly. Go for it.

Tufanlar Kuyumculuk

Nov 15, 2024  on Shopify

Great app, Great support!

Oshoplin.com

Nov 14, 2024  on Shopify

DelightChat is very effective customer support app, and it combine all channels at one place. The Support are very helpful, and very fast. Just the app configuration and interface is a bit difficult, but it’s just one time to go and everything then goes smooth and easy. Highly recommend.

Kuuraii

Nov 11, 2024  on Shopify

We recently began using Delight Chat, and our experience has been exceptional. The platform offers a comprehensive suite of features that we've already started integrating into our operations. From streamlining customer interactions to managing inquiries efficiently, the app’s capabilities have added significant value to our workflow. Additionally, the support team is incredibly responsive and consistently goes above and beyond to assist us whenever needed. We’re confident that Delight Chat will play a key role in enhancing our customer experience and driving overall business growth.

Rönner

Nov 11, 2024  on Shopify

The app is very user-friendly, with highly responsive support that helps configure the app to fit your needs. The team’s assistance is prompt and effective.

Binks

Nov 07, 2024  on Shopify

DelightChat is central to our marketing and retention flows. The support team is prompt and helpful.

Lattooland

Nov 06, 2024  on Shopify

Great app for whatsapp marketing

akiiko

Nov 06, 2024  on Shopify

The user-friendly interface makes it easy to manage campaigns, and the automation tools save us so much time. Their customer support is responsive and helpful, ensuring we get the most out of the platform. We've seen a noticeable increase in engagement and conversions since using DelightChat.

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