Customers can chat with you instantly on your store. When they leave your site, the chat automatically switches to email so you don't lose the conversation. You can assign chats to different team members, mark which ones are most important, and use saved reply templates to answer faster. Set up automatic rules so messages go to the right person. Change how the chat button looks and control what your team can do.

• Chat button on your store so customers can message you instantly.
• One inbox for all customer messages from chat and email.
• Customer get an email to reply if they close the chat.
• Response templates and automation rules to handle common inquiries faster.
• Assign tickets to team members and set custom permissions for each support role.