Customer Support Tickets Hub

Develop by Shopify

$4.99-$19.99

/ Month

Centralized helpdesk for efficient issue management and order-related support tickets.

About Customer Support Tickets Hub

Launched Mar 02, 2026

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Add Support Tickets in customer accounts. Track issues, respond faster, and stay organized.

Customer Support Ticket helps merchants manage issues from a centralized helpdesk. Customers create tickets from the order status page, and all tickets appear on a dedicated Support Ticket page in their customer account with attachments and full order details. Customers get email updates as tickets progress, while merchants get instant notifications to track and resolve tickets efficiently, reducing payments disputes and improving satisfaction.

Customers can create tickets directly from order status page in customer account
Support Ticket page in the customer account
Tickets include attached files and complete order details automatically
Track, view, and manage all tickets from a single place efficiently in shop.
Customers and merchants get real-time email notifications for ticket updates.