Customer reviews: Richpanel: AI Customer Support

<h3>What Merchants Think</h3> <p>Overall, merchants have a positive view of "Richpanel: AI Customer Support". Many reviews highlight the app's effectiveness in streamlining customer service operations and the high quality of support provided by the Richpanel team. Users appreciate the combination of ease of use and functional depth that outshines many competitors. However, some concerns about pricing and certain AI features persist among users.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support; prompt and helpful assistance.</li> <li>Easy to use interface and organization; better than competitors like Gorgias.</li> <li>Beneficial integration capabilities, such as with Aircall.</li> <li>Highly effective in managing customer service tasks and responses.</li> <li>Customizable features such as email signatures and forms.</li> <li>Responsive to customer feedback and ongoing improvements.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusing and expensive pricing structure.</li> <li>Limitations of AI features; perceived as only a basic chatbot.</li> <li>No SMS capability despite expectations.</li> <li>Challenges with self-service setup described as complicated.</li> </ul> <h3>Final Thoughts</h3> <p>"Richpanel: AI Customer Support" is well-received for its strong support system and user-friendly interface that enables efficient management of customer service operations. While the app is praised for various features and overall capabilities, certain aspects like pricing and AI functionalities could benefit from improvements. Consequently, it remains a reliable choice for many businesses looking for an effective customer service tool.</p>

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Reviews (158)

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What Merchants Think

Overall, merchants have a positive view of "Richpanel: AI Customer Support". Many reviews highlight the app's effectiveness in streamlining customer service operations and the high quality of support provided by the Richpanel team. Users appreciate the combination of ease of use and functional depth that outshines many competitors. However, some concerns about pricing and certain AI features persist among users.

Key Strengths

Excellent customer support; prompt and helpful assistance.
Easy to use interface and organization; better than competitors like Gorgias.
Beneficial integration capabilities, such as with Aircall.
Highly effective in managing customer service tasks and responses.
Customizable features such as email signatures and forms.
Responsive to customer feedback and ongoing improvements.

Common Concerns

Confusing and expensive pricing structure.
Limitations of AI features; perceived as only a basic chatbot.
No SMS capability despite expectations.
Challenges with self-service setup described as complicated.

Final Thoughts

"Richpanel: AI Customer Support" is well-received for its strong support system and user-friendly interface that enables efficient management of customer service operations. While the app is praised for various features and overall capabilities, certain aspects like pricing and AI functionalities could benefit from improvements. Consequently, it remains a reliable choice for many businesses looking for an effective customer service tool.

Oh Clementine

Mar 18, 2025 on Shopify

Super responsive and helpful!

Shock Surplus

Feb 26, 2025 on Shopify

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Naturcontact UK

Feb 23, 2025 on Shopify

Great platform and excellent automations. Recommended for scaling businesses.

Mother's Earth NL

Feb 12, 2025 on Shopify

Great app. Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

TheraPetMD

Feb 12, 2025 on Shopify

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

NZ Offroader

Dec 02, 2024 on Shopify

Great support!

Oskar's Wooden Ark

Nov 24, 2024 on Shopify

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers. If we have a question, the team at RP is there quickly with help and an answer :-)

Woodson & Bros.

Nov 03, 2024 on Shopify

Pillow Slides

Oct 30, 2024 on Shopify

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

My Mind's Eye Paper Goods

Oct 21, 2024 on Shopify

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

STRANDS OF FAITH

Oct 20, 2024 on Shopify

very helpful and quick

Pedal Commander

Oct 09, 2024 on Shopify

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

SHOP| TudungPeople Singapore

Sep 29, 2024 on Shopify

Cereal Space

Sep 16, 2024 on Shopify

top

ORTTU

Aug 26, 2024 on Shopify

MotoTote

Aug 07, 2024 on Shopify

Very nice and full featured with a modern interface. Great service too.

NAKEDMD Medspa

Jul 30, 2024 on Shopify

Cereal Space

Jul 04, 2024 on Shopify

NUTSÓLA

Apr 22, 2024 on Shopify

Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!

alarmsysteemexpert.nl

Apr 19, 2024 on Shopify

Great software, even better customer service.