<h3>What Merchants Think</h3> <p>Overall, merchants have a positive view of "Richpanel: AI Customer Support". Many reviews highlight the app's effectiveness in streamlining customer service operations and the high quality of support provided by the Richpanel team. Users appreciate the combination of ease of use and functional depth that outshines many competitors. However, some concerns about pricing and certain AI features persist among users.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support; prompt and helpful assistance.</li> <li>Easy to use interface and organization; better than competitors like Gorgias.</li> <li>Beneficial integration capabilities, such as with Aircall.</li> <li>Highly effective in managing customer service tasks and responses.</li> <li>Customizable features such as email signatures and forms.</li> <li>Responsive to customer feedback and ongoing improvements.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusing and expensive pricing structure.</li> <li>Limitations of AI features; perceived as only a basic chatbot.</li> <li>No SMS capability despite expectations.</li> <li>Challenges with self-service setup described as complicated.</li> </ul> <h3>Final Thoughts</h3> <p>"Richpanel: AI Customer Support" is well-received for its strong support system and user-friendly interface that enables efficient management of customer service operations. While the app is praised for various features and overall capabilities, certain aspects like pricing and AI functionalities could benefit from improvements. Consequently, it remains a reliable choice for many businesses looking for an effective customer service tool.</p>