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Session Backtrack

Session Backtrack

  • $6.32 / Month
  • 3 Days Free Trial

Analyze recordings & view customers sessions in action. Show more

Session Backtrack is an innovative app designed to enhance your understanding of how users interact with your website. It meticulously records and tracks all mouse clicks, taps, and movements as users navigate through different pages. By leveraging these session recordings, businesses can gain valuable insights into user behavior, identify any obstacles users encounter, and make informed decisions to optimize the overall user experience. This tool empowers you to pinpoint areas of improvement in your product, enabling you to offer a more seamless, enjoyable, and intuitive experience for your customers. By analyzing customer journeys, Session Backtrack helps drive product enhancements and fosters a user-centric approach to website development and design. Ideal for developers, marketers, and UX designers, this app is crucial for anyone looking to increase engagement and satisfaction on their digital platforms.
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Session replay
Mouse tracking
Customer journey
Session Replay & Analytics Pro

Session Replay & Analytics Pro

  • $4 / Month
  • 7 Days Free Trial
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Replay sessions, debug issues, and provide live support effort Show more

Session Replay & Analytics Pro is a comprehensive app designed for Shopify store owners to enhance their online business by providing detailed insights into customer interactions. This tool captures and analyzes customer sessions, offering invaluable data to understand user behavior and identify potential website issues. With features like session replay, store owners can easily view and replay customer interactions to pinpoint obstacles or crashes in real-time. The app’s live session monitoring enables users to watch customer activities as they happen, providing immediate insights. For those who require instant intervention, the remote control function allows store owners to take control of the session to offer live assistance. Additionally, the app supports recording activities for thorough analysis and includes live call support, enabling direct communication with customers to resolve issues swiftly. For basic functionalities, users can try "Session Replay & Analytics," but Session Replay & Analytics Pro offers a robust toolkit for maintaining a smooth and optimized shopping experience.
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Session replay
Debug tools
Live session monitoring
Remote control
Record activity
Live call support
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Session Replay & Analytics Pro

Session Replay & Analytics Pro

  • $4 / Month
  • 7 Days Free Trial
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Replay sessions, debug issues, and provide live support effort Show more

Session Replay & Analytics Pro is a comprehensive app designed for Shopify store owners to enhance their online business by providing detailed insights into customer interactions. This tool captures and analyzes customer sessions, offering invaluable data to understand user behavior and identify potential website issues. With features like session replay, store owners can easily view and replay customer interactions to pinpoint obstacles or crashes in real-time. The app’s live session monitoring enables users to watch customer activities as they happen, providing immediate insights. For those who require instant intervention, the remote control function allows store owners to take control of the session to offer live assistance. Additionally, the app supports recording activities for thorough analysis and includes live call support, enabling direct communication with customers to resolve issues swiftly. For basic functionalities, users can try "Session Replay & Analytics," but Session Replay & Analytics Pro offers a robust toolkit for maintaining a smooth and optimized shopping experience.
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Session replay
Debug tools
Live session monitoring
Remote control
Record activity
Live call support
Install App
Session Replay & Analytics

Session Replay & Analytics

  • $2 / Month
  • 7 Days Free Trial
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Replay sessions and debug issues easily with powerful analytic Show more

Session Replay & Analytics is an essential app for Shopify store owners, designed to capture and analyze customer interactions on their websites. With its advanced session replay and debug analytics features, users can seamlessly identify and resolve website issues in real-time. This app is particularly beneficial for understanding customer behavior, troubleshooting crashes, and maintaining an optimized online store. In addition to session replays, it offers heatmaps for visual insights and an in-depth analytics dashboard for comprehensive data analysis. For those seeking enhanced functionalities, there's "Session Replay & Analytics Pro" which offers even more robust tools. This app is a vital resource for any Shopify merchant looking to enhance their site's performance and user experience.
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Analytics dashboard
Session replay
Performance insights
Heatmaps
Debugging tools
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Peek! ‑ Better Replay & Survey

Peek! ‑ Better Replay & Survey

  • $29 / Month
  • Free Plan Available
  • 7 Days Free Trial
  • Verified
7.5
2,772 Reviews
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Heatmap & Google Analytics Alternative - Increase Sales & SEO Show more

Peek! ‑ Better Replay & Survey is an innovative tool designed to enhance your understanding of customer behavior through comprehensive session recordings and insightful analytics. By providing details such as browser type, session length, location, and timestamps, it allows you to thoroughly analyze user interactions and identify areas for improvement on your website. The app goes beyond mere observation by enabling you to create straightforward surveys that integrate seamlessly into checkout pages, facilitating direct feedback from customers. This interactive approach helps uncover pain points in your store, empowering you to enhance user experience and boost performance. With easy-to-read insights and e-commerce specific segmentation, Peek! eliminates guesswork, clarifying why certain landing pages may not be converting effectively. The app also centralizes survey responses, making it easier to understand user feedback and build stronger post-purchase connections with your customers.
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Post-purchase surveys
Session replay
Customer surveys
User behavior insights
Ecommerce segmentation
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Live 1:1 Video Chat » Uptok

Live 1:1 Video Chat » Uptok

  • $400 / Month
  • 14 Days Free Trial
8.2
1 Reviews
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1-on-1 Video Sessions with your Most Active Site Visitors Show more

Uptok is an innovative Live Video Commerce app that revolutionizes customer interaction by facilitating 1-on-1 video chats directly on your website. Designed for businesses looking to engage with high-intent customers, Uptok moves beyond impersonal chatbots and tedious forms, focusing instead on genuine human connections. This human-first platform leverages AI-driven algorithms to maximize real-time face-time between your team and potential buyers, ensuring your video interactions are as effective as possible. Key features include live intent detection, allowing you to focus on your most serious shoppers, and the Stream & Greet function, which lets you engage and assist customers with a friendly wave. Additionally, Uptok enhances customer interaction with smart in-session capabilities, enabling you to suggest personalized products and offer custom discounts. Perfect for businesses wishing to elevate their customer service through meaningful, personalized engagement, Uptok offers a seamless way to boost your video commerce ROI.
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Live intent detection
Stream & greet
Smart in-session interactions
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SaleSmartly：Omnichannel chat

SaleSmartly：Omnichannel chat

  • $9 / Month
  • Free Plan Available
9.1
16 Reviews
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One interface integrates omnichannel social media chat session Show more

SaleSmartly: Omnichannel Chat is a robust communication platform designed to enhance customer interaction across multiple channels. This app seamlessly integrates various messaging platforms, allowing businesses to manage customer dialogues from social media, websites, and more, all in one centralized location. It offers powerful features like real-time chat, automated responses, and analytics to optimize customer service and engagement. With an intuitive interface, SaleSmartly ensures that businesses can effortlessly track conversations and deliver timely, personalized support. By bridging communication gaps, it empowers companies to build stronger relationships with their customers. Whether you’re a small business or a large enterprise, SaleSmartly helps streamline your communication strategies and boosts efficiency.
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Omnichannel integration
Unified interface
Social media chats
Centralized communication
Quick serve feature
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#1 Insights, Replays, Heatmaps

#1 Insights, Replays, Heatmaps

  • $49-$499 / Month
  • Free Plan Available
  • 14 Days Free Trial
9.1
3 Reviews
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Diagnose Time, Interest and Issues. Playback Sessions. Show more

Germain UX Insights & Replay is a comprehensive digital experience platform ideal for teams focused on product development, marketing, customer loyalty, and growth. It provides deep qualitative and quantitative insights into user and process interactions, enabling organizations to optimize user journeys and enhance workflow efficiency. The platform features video-like replays of real user sessions, offering detailed visibility into user behaviors and interactions. With its powerful automation capabilities, GermainUX facilitates seamless enhancements to user experience and process performance. It also incorporates highly customizable data science and developer tools, making it versatile for a wide range of applications. Key features include business process efficiency analysis, technology root-cause analysis, and user feedback collection through tools like NPS popups. Additionally, GermainUX supports customizable monitoring, alerting, automation, reporting, and dashboarding to help teams make data-driven decisions.
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Session playback
Efficiency analysis
Root-cause analysis
Feedback popup
Custom monitoring
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LiveMeUp : Live Shopping

LiveMeUp : Live Shopping

  • $89-$249 / Month
  • Free Plan Available
  • 14 Days Free Trial
9.1
59 Reviews
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Turn Live shopping sessions and Shoppable videos into sales. Show more

LiveMeUp: Live Shopping transforms the digital shopping experience by integrating the engaging aspects of TikTok and Instagram into live stream shopping. This innovative app boosts consumer interaction with brands by merging the vibrancy of social media livestreams and live selling. By incorporating live video streaming and shoppable video widgets, it allows consumers to see products in real-time, driving higher conversion rates and generating more revenue. LiveMeUp facilitates instant purchasing with in-video add to cart features and supports multistreaming across social platforms to reach broader audiences. Additionally, it offers personalized video journeys through Klayvio’s marketing automation and utilizes live video analytics to gain insights into customer purchasing behavior. With proactive customer service, LiveMeUp ensures businesses can enhance their live shopping strategy effectively.
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Shoppable video widgets
In-video add to cart
Live video shopping
Multistream live videos
Personalized video journeys
Live video analytics
Install App
soona

soona

  • Free App
Claim Offer
Claim Offer

Get expert product photos and videos with seamless, live sessions. Show more

Soona is the go-to app for businesses in need of high-quality ecommerce visuals, from stunning homepage banners to informative product videos. With Soona, you can easily book a session to create the perfect photos, videos, or social media content tailored to your specific requirements. Simply ship your product to one of Soona's studios and participate in a live session to watch your content come to life, interacting with the creative team in real time. The process is seamless and transparent, allowing you to select the images or clips you love and add them to your shopping bag. Once you confirm your order, Soona swiftly edits the content, delivering polished and professional visuals to you within 24 hours. Whether you're enhancing a product page or crafting a brand narrative, Soona is your partner in creating compelling and dynamic ecommerce visuals anytime you need them.
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Live content session
Custom photo/video
Quick content delivery
Try for Free
Repeat Customer Insights

Repeat Customer Insights

  • $59-$249 / Month
  • 14 Days Free Trial
8.2
16 Reviews
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Better repeat customer retention via RFM, cohorts and segments Show more

Repeat Customer Insights is a powerful tool designed for shops selling consumer packaged goods (CPG) and other consumable items, focusing on enhancing customer loyalty and retention. The app provides an in-depth analysis of customer behavior, calculating numerous metrics to offer actionable advice for attracting and maintaining loyal customers. It intelligently segments customers, ensuring your marketing efforts reach the right audience at the most opportune times. Integration with platforms like Shopify and Klaviyo allows seamless tagging for a comprehensive view of your customer base. Team members can stay informed with scheduled email reports, keeping everyone aligned on growth opportunities. The app features dashboards that focus on loyalty, repeat purchases, and identifying downturns. With advanced segmentation techniques such as RFM analysis, it helps understand how products impact metrics like average order value (AOV), lifetime value (LTV), and repeat purchase rate (RPR). Sync these insights back to Shopify, optimizing your marketing strategy across platforms.
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Shopify integration
Customer segmentation
Email reports
Customer analysis
Performance dashboards
Klaviyo sync
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Aisq: Auto Customer Support

Aisq: Auto Customer Support

  • $24.99-$199.99 / Month
  • 1 Days Free Trial
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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.
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Automated responses
Unified ticketing system
Action suggestions
Customer order access
One-click response
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Howdy Customer Tag Discount

Howdy Customer Tag Discount

  • $19-$29 / Month
  • 14 Days Free Trial
9.1
3 Reviews
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Customer tag discount for B2B wholesale, VIP user and more! Show more

Howdy Customer Tag Discount is a Shopify app designed to revolutionize your customer experience by offering personalized discounts based on customer tags. Ideal for B2B, wholesale, and VIP clients, the app enables your store to dynamically apply percentage discounts to ensure that your most valued customers receive tailored deals. With the ability to automatically apply discounts based on specific customer tags, this powerful tool simplifies how you manage exclusive offers. Easily configure or modify customer discount tag settings directly from the app's admin screen, providing you with full control and flexibility. Whether you're catering to wholesale, VIP, or business clients, Howdy Customer Tag Discount enriches customer relationships and enhances loyalty through meaningful savings. Simplify your promotional strategy while ensuring targeted, rewarding experiences for your key customer segments.
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Automated tag discounts
Dynamic percentage discounts
Tag setting adjustments
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POWR: Customer Support Request

POWR: Customer Support Request

  • $9.99-$89.99 / Month
  • Free Plan Available
7.1
3 Reviews
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Claim Offer

Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.
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Conditional logic
Centralized dashboard
Crm integration
Instant alerts
Custom auto-responder
Advanced controls
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Customer Accounts Pro

Customer Accounts Pro

  • Free Plan Available
9.1
1 Reviews
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Claim Offer

Collect additional customer fields for New Customer Accounts Show more

Customer Accounts Pro is a comprehensive app designed to give businesses more control over customer account registration. By allowing customers to fill in detailed account information on their profile page, the app enables businesses to create personalized shopping experiences and conduct effective segmented marketing. With flexibility in choosing the information to collect—from birthdays to personal interests—the app provides rich customer insights. It seamlessly integrates with customer accounts, prompting users to update their details upon login. Additionally, you can manage customer fields and view responses within Shopify metafields, ensuring all data is organized and accessible. Set required fields to ensure crucial information is captured, aiding in profile completion and enhancing your marketing strategies.
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Custom fields collection
Profile completion prompts
Segmented marketing insights
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Helium Customer Fields

Helium Customer Fields

  • $12-$60 / Month
  • Free Plan Available
  • 14 Days Free Trial
9.1
375 Reviews
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Claim Offer

Customer account registration forms as unique as your store Show more

Helium Customer Fields is a versatile app designed to streamline the collection and management of customer information. It offers a customizable registration form builder, allowing businesses to create unique forms for different customer groups and gather vital first-party data such as birthdays, pet names, and VAT/Tax IDs. Seamlessly integrating with Shopify, the app synchronizes all customer data with Shopify fields and customer metafields, ensuring a cohesive ecosystem. Users can personalize forms using rules and variables or automate customer tagging based on form inputs, enhancing data organization and marketing efforts. The app also features integrations with various business and marketing tools for better data synchronization. Additionally, its user-friendly drag-and-drop interface and robust API support make it accessible for developers seeking custom solutions. Helium Customer Fields empowers businesses to approve and manage Wholesale/B2B customers efficiently, while also allowing customers to update their own information securely.
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Integration with shopify
First-party data collection
Drag-and-drop builder
Customer data editing
Automatic customer tagging
Custom field types
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Zon Customer Accounts & Return

Zon Customer Accounts & Return

  • $9.99-$29.99 / Month
  • Free Plan Available
  • 7 Days Free Trial
8.5
55 Reviews
Claim Offer
Claim Offer

Drive sales and customer interaction using a customer portal Show more

Zon Customer Accounts & Return is a dynamic app designed to transform mundane customer accounts into engaging, branded portals that enhance customer lifetime value and drive repeat sales. The app offers extensive customization options, allowing you to personalize the aesthetics, create custom navigation, and incorporate unique content and pages to craft an account experience that aligns with your brand identity. By integrating with your existing Shopify apps and a variety of additional features, Zon empowers you to expand functionality effortlessly. Key features include a captivating wishlist feature to encourage future purchases, comprehensive order history and re-order capabilities, and essential elements like a Contact-us button and Recently viewed items. The app ensures customers have clear and easy access to their vital account, order, and shop information, helping establish a distinctive presence for your business. With Zon, you can provide an improved, functional account page experience that not only meets customers' needs but also actively contributes to your revenue growth.
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Wishlist feature
Recently viewed items
Custom fields
Order history
Custom widget
Custom navigation
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Belco: Customer Service Software for Online Stores

Belco: Customer Service Software for Online Stores

  • Free App
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Effortlessly enhance ecommerce support with Belco's all-in-one platform. Show more

Belco is a powerful customer service software tailored for online stores aiming to enhance their support capabilities. Seamlessly integrating with Ecwid, this all-in-one communication platform centralizes voice, chat, and email interactions for efficient management. Belco's features include customer recognition and order information, ensuring every interaction is personalized and streamlined. Designed to improve response times and elevate customer satisfaction, it offers automation tools to prioritize conversations and minimize manual tasks. Suitable for both small businesses and expanding online stores, Belco scales with your needs, offering valuable insights, reporting, and integrations. By choosing Belco, you can deliver exceptional support, keep customers delighted, and facilitate business growth.
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Centralized dashboard
Automation tools
Insights reporting
Order information
Integrated communication
Customer recognition
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Login as Customer: Support

Login as Customer: Support

  • $19-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
6.7
7 Reviews
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Login to customer account from admin panel in one click Show more

The Login As Customer ‑ Magefan app streamlines customer support by allowing administrators or managers to log into customer accounts with ease, either using Multipass or without it. This capability empowers support teams to assist customers effectively by managing orders, resolving issues, and answering questions directly within the customer account interface. Additionally, the app includes features for customers to request support, enhancing customer satisfaction and engagement. Managers can also update customer passwords when assisting with login issues, ensuring smooth and secure access. With its user-friendly interface, the app is a powerful tool for businesses aiming to improve customer service efficiency and effectiveness. Whether troubleshooting or supporting transactions, this extension offers a seamless experience for both customers and support teams.
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Issue resolution
Customer account access
Multipass login
Order assistance
Password change
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Enhanced Customer Notes by oBundle

Enhanced Customer Notes by oBundle

  • 7 Days Free Trial
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Chat-style notes for improved customer interaction on BigCommerce stores. Show more

Enhanced Customer Notes by oBundle is a transformative app designed specifically for BigCommerce users, aimed at upgrading customer communications through a sleek, chat-like interface. This innovative tool replaces outdated standard customer notes, offering an intuitive platform for interaction that enhances both customer engagement and satisfaction. It's perfect for businesses looking to make customer interactions more personal, professional, and impactful. By using Enhanced Customer Notes, online stores can foster stronger relationships with their customers, ensuring a seamless and effective communication experience. Easy to implement and use, this app is an essential upgrade for anyone serious about enhancing their customer service capabilities. Transform your BigCommerce store today with Enhanced Customer Notes by oBundle and take your customer connections to the next level.
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Enhanced communication
Chat-style interface
Improved customer interaction
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