Session Backtrack

Develop by Shopify

$6.32

/ Month

3 Days Free Trial

Analyze recordings & view customers sessions in action.

Session replay

Mouse tracking

Customer journey

The app is no longer available

About Session Backtrack

Launched Mar 29, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

See where they click, ask what they think, and learn why they drop off.

The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free.

The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free. more

Understand user behaviour
Analytics
Improve CTA

Pros

Allows detailed tracking of customer interactions, including mouse clicks, taps, and movements
Helps in understanding customer journeys and behaviors on the website
Enables identification of obstacles users face, promoting product improvement
Facilitates a better user experience by providing insights into user interactions and issues

Cons

Could raise privacy concerns if not implemented with adequate notice and consent mechanisms
May require significant storage and processing resources for storing and analyzing session recordings
Potential for misinterpretation of user intent based solely on recorded actions without additional context
Can be overwhelming with data if not approached with specific goals or analytic frameworks