Session Backtrack

Develop by Shopify

$6.32

/ Month

3 Days Free Trial

Analyze recordings & view customers sessions in action.

Session replay

Mouse tracking

Customer journey

About Session Backtrack

Launched Mar 29, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

# Overview Rewind is basically a session recording in which one can watch and track mouse clicks, taps, and mouse movements performed by the customer while going through the multiple pages of a site. Rewind helps you to watch, analyze, and learn about the journeys of your customers. Through session recording made by our tool, you can learn about the obstacles your users are facing which motivate you for improving your product and giving them a great experience. ## Use cases of Rewind ###...

Pros

Allows detailed tracking of customer interactions, including mouse clicks, taps, and movements
Helps in understanding customer journeys and behaviors on the website
Enables identification of obstacles users face, promoting product improvement
Facilitates a better user experience by providing insights into user interactions and issues

Cons

Could raise privacy concerns if not implemented with adequate notice and consent mechanisms
May require significant storage and processing resources for storing and analyzing session recordings
Potential for misinterpretation of user intent based solely on recorded actions without additional context
Can be overwhelming with data if not approached with specific goals or analytic frameworks