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Session Backtrack

Develop by Shopify

$6.32

/ Month
3 Days Free Trial

Analyze recordings & view customers sessions in action.

Session replay
Mouse tracking
Customer journey
The app is no longer available

About Session Backtrack

Built by Shopify

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Description

# Overview Rewind is basically a session recording in which one can watch and track mouse clicks, taps, and mouse movements performed by the customer while going through the multiple pages of a site. Rewind helps you to watch, analyze, and learn about the journeys of your customers. Through session recording made by our tool, you can learn about the obstacles your users are facing which motivate you for improving your product and giving them a great experience. ## Use cases of Rewind ###...

# Overview Rewind is basically a session recording in which one can watch and track mouse clicks, taps, and mouse movements performed by the customer while going through the multiple pages of a site. Rewind helps you to watch, analyze, and learn about the journeys of your customers. Through session recording made by our tool, you can learn about the obstacles your users are facing which motivate you for improving your product and giving them a great experience. ## Use cases of Rewind ###... more

Pros

  • Allows detailed tracking of customer interactions, including mouse clicks, taps, and movements
  • Helps in understanding customer journeys and behaviors on the website
  • Enables identification of obstacles users face, promoting product improvement
  • Facilitates a better user experience by providing insights into user interactions and issues

Cons

  • Could raise privacy concerns if not implemented with adequate notice and consent mechanisms
  • May require significant storage and processing resources for storing and analyzing session recordings
  • Potential for misinterpretation of user intent based solely on recorded actions without additional context
  • Can be overwhelming with data if not approached with specific goals or analytic frameworks

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