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Session Backtrack logo

Session Backtrack

Develop by Shopify

$6.32

/ Month
3 Days Free Trial

Analyze recordings & view customers sessions in action.

Session replay
Mouse tracking
Customer journey
The app is no longer available

About Session Backtrack

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

See where they click, ask what they think, and learn why they drop off.

The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free.

The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free. more
  • Understand user behaviour
  • Analytics
  • Improve CTA

Pros

  • Allows detailed tracking of customer interactions, including mouse clicks, taps, and movements
  • Helps in understanding customer journeys and behaviors on the website
  • Enables identification of obstacles users face, promoting product improvement
  • Facilitates a better user experience by providing insights into user interactions and issues

Cons

  • Could raise privacy concerns if not implemented with adequate notice and consent mechanisms
  • May require significant storage and processing resources for storing and analyzing session recordings
  • Potential for misinterpretation of user intent based solely on recorded actions without additional context
  • Can be overwhelming with data if not approached with specific goals or analytic frameworks

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