Reviews: Infinite Product Options

Customer reviews: Infinite Product Options

Reviews (3,926)

Overall rating

4.8

5

90
4

1
3

1
2

1
1

7

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

Facilitates a wide range of product customization options.
Highly praised for excellent and responsive customer support.
Ease of use in setup and functionality.
Effective integration with Shopify to enhance personalization capabilities.
Provides timely solutions and assistance with coding needs.

Common Concerns

Inconsistent functionality during significant platform updates.
Issues with order data not transferring properly.
Complaints about additional charges for basic functionalities.
Some merchants report lack of transparency and proactive communication from the support team.
Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Grown Rings

Apr 11, 2024 on Shopify

This app is a huge advantage over just using variants. The support is hugely helpful. I reached out with a question, they answered it quickly and applied custom style code fixing a problem that I didn't even know I had. I've setup basic hide/show logic so that when a customer selects Custom, they get a new field to type our the custom request. This saves me going back and forth through messaging. And time is money! 5 Freaking stars!

Cherished Moments Jewelry

Apr 11, 2024 on Shopify

We have been using this app or several years now and have gained so much in sales by the additional add-ons created from this app. The technical service has been great to work with as well. I highly recommend!

Freed's Bakery

Apr 11, 2024 on Shopify

Support is great and app is very intuitive.

Hammer & Stain Princeton, WV

Apr 04, 2024 on Shopify

Emily deserves a raise.

Leilanis Attic

Mar 28, 2024 on Shopify

Great app with a ton of options to customize products and helpful support if you need it.

LaVidaLoca Jewellery

Mar 19, 2024 on Shopify

Really impressed with the level of support given while I was testing this app. They set it up on a dummy theme so that I could set up my option sets and make sure everything worked before going live. Questions were answered promptly and nothing was too much bother. The app works great, just what I wanted!

Bastideaux Artisan Textiles

Mar 15, 2024 on Shopify

Highly recommend Infinite Options. Just what I needed, an easy to install product options app, with well thought out features, excellent support and customer service. I give them 5 stars!

Warriors Apparel

Jan 26, 2024 on Shopify

I am so glad I downloaded this app. Shopify is not the best when it comes to receiving assistance or additional product options they do not offer. I have ran into this often and every time it has been solved quickly. I have worked with Emily F multiple times and she is so efficient and provides excellent customer service. Thank you for everything. My store would be a mess without infinite options.

Sunshine and Ravioli

Jan 25, 2024 on Shopify

We have happily used Infinite Options for a long time but an issue recently developed way beyond my skill set (which admittedly is low when it comes to stuff like this). After wasting most of the morning trying to figure it out, Jordin S. easily fixed the problem in no time via chat. Thank you!!!!

Crafty Cow Design

Jan 23, 2024 on Shopify

This is a fabulous app - perfect if you are looking to add multiple variables / types to your website. I recently upgraded to shopify 2.0 and had a little issue with one of my options - I contacted support and Emily fixed it very quickly. Thanks so much :)