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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (4,020)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Tincy's Corner

Sep 01, 2024  on Shopify

Fixed everything for me! Awesome experience!

Meg's Mess

Aug 30, 2024  on Shopify

I had some issues with my sets popping up on my actually listings. Emily reached out to me just to check in and I mentioned it to her. Within moments, she had my listings fixed and ready to go. She went above and beyond and even fixed some minor issues that I didn't notice. Great customer service and now my items are loading perfectly!

Denton Cove

Aug 28, 2024  on Shopify

The Infinite Product Options team are awesome! I recently changed to a paid theme on Shopify and I didn't realize that I also needed to update my apps. I tried to install the code snippet as their instructions indicated. However, my code didn't contain what they told me to look for. So I contact the Infinite Product Options team via their chat, and eventually email. Emily responded to my chat almost instantly and took care of the issue! They were able to install the code snippet and get my website back up and running!

Oakley Scents

Aug 25, 2024  on Shopify

We've all reached a bottleneck in our businesses and can't go to the next stage until it's solved. My problem was more like a bottle cap until I found infinite options. Allowing me to have as many variations as I needed I could bundle all my products together and massively increase my average order value. This wouldn't have been possible without infinite options and I highly recommend using them. I did run into one issue and their support team was incredibly helpful. As a side note, it wasn't even a problem with infinite options it was with another app but they were still helpful in suggesting a resolution

DODOcase

Aug 25, 2024  on Shopify

Great app to ad options and terrific customer support. Always there to help solve any needs we have!

Two Step Performance

Aug 20, 2024  on Shopify

Great app and great support team. They are a pleasure to work with, I wish all developers were like this team! :)

Sea Dragon Studio

Aug 16, 2024  on Shopify

Windowtint.com

Aug 07, 2024  on Shopify

This is a very easy app to use and believe me I've tried a few. This on works great and the support is fantastic. Highly recommend if you need product options.

Dazzling Paws Jewelry

Aug 07, 2024  on Shopify

We are a jewelry store and use it for custom engraving. When we have had an issue recently we have asked for help and their team was on it quickly to resolve and provide us with feedback. I would chose this app again.

Mococo

Aug 07, 2024  on Shopify

Brilliant personalised service

Nose and Hearts Scentwork Supplies

Aug 06, 2024  on Shopify

Great use and function, and customer service is great

Rocke

Aug 05, 2024  on Shopify

This app is fantastic, it does exactly what we need for our store and the support has been amazing - so quick to respond and always super helpful! 100% recommended.

Legend Lines

Jul 31, 2024  on Shopify

Easy to use and Great customer support. Definitely recommend that app.

I Like It Here Club

Jul 30, 2024  on Shopify

Great app, great customer support. We've used Infinite Options for multiple products that have complex options and add-ons. I can be a bit of a dinosaur with technology, and the support team is hyper helpful with all my (infinite) questions. A+

Pacific Fly Fishers

Jul 29, 2024  on Shopify

Just beginning with Infinite Options and am super happy. The app looks great, is easy to follow and adds functionality beyond what we can imagine for product options. Had some basic CSS questions and their support (Daniel) had me fixed up in seconds via chat. They have lots of good instructions for figuring most stuff out yourself as well.

Bmbride

Jul 21, 2024  on Shopify

very good

Kizoo Gifts

Jul 21, 2024  on Shopify

Brilliant customer service. Thank you

Jems by Juju LLC

Jul 16, 2024  on Shopify

very patient, kind and knowledgable. Abby understood immediately what i was asking and immediately solved my problem with professionalism and kindness.

MADE Chicago

Jul 05, 2024  on Shopify

Not only great at helping me resolve the problem I was having but also suggested two more efficient ways to set up options for our store. Great customer service.

EQ Food

Jul 01, 2024  on Shopify

These guys are brilliant. They are quick to respond, provide exceptional workarounds and even intervene with their engineering team should users require even more assistance. Outstanding, thank you.

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