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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (3,926)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Great Lakes Custom Apparel

Nov 18, 2024  on Shopify

Absolutely love this app and Emily F in customer service is so sweet, helpful and answered all my questions! Definitely beyond happy with her service. Thank you again!

BullyBelly

Nov 15, 2024  on Shopify

I made some SEO changes to my store and didn't realize it was affecting how the the Infinite Options app appeared to customers. I emailed asking for help and they immediately looked into the issue and then created a short video tutorial showing the problem. So helpful! I made the changes and my website was back and running perfectly.

Ruggers Rugby Supply

Nov 13, 2024  on Shopify

Fast, fun and VERY GOOD service.

Garden Tool Company

Nov 10, 2024  on Shopify

Great app! We offer our customers free engraving every holiday season and Infinite Product Options worked as needed. I also contacted customer service with a question and got an immediate response and solution.

Girl Friday

Nov 06, 2024  on Shopify

This app has really helped us with our extra variants. It seemed hard to setup, so I hired someone on Fivrr to do it, and then it was easy after that.

Vinyl Cottage

Nov 06, 2024  on Shopify

Once I was able to reach someone, they were able to quickly resolve the issue with my listings.

Smooshie

Nov 03, 2024  on Shopify

Great app and even better customer service

Illustres Bidules

Oct 30, 2024  on Shopify

I have been using Infinite Options for years, I am very happy with the app. I have never had any bugs. The few times I reached out for support to customize or adapt the app, the support was great.

Goodnight Moon

Oct 24, 2024  on Shopify

Stellar 5 star service every time! Thanks to Abby!

The Bea Line

Oct 23, 2024  on Shopify

I've reached out to customer service multiple times now for support and they are always very quick to respond and help me out just as fast. Thank you so much for making this work around and for all of your help installing and maintaining it!

Engravd

Oct 21, 2024  on Shopify

Great help and very fast

lasconcealment

Oct 20, 2024  on Shopify

Easy to use, and they have an awesome support team to assist with any questions!

PD3D Manufacturing LLC

Oct 17, 2024  on Shopify

Great Service.

The Reignbow Co.

Oct 16, 2024  on Shopify

Revamp'd Marketing

Oct 15, 2024  on Shopify

Emily worked really fast on my request! I love this app! I've been using it for my other Shopify store for years! My customers get to leave the specific notes with ease! Thank you as always!

Vinsie and Co

Oct 09, 2024  on Shopify

Customer service was very quick to respond and fix the problem I was having.

LSX Concepts

Oct 06, 2024  on Shopify

Great app, and great customer service

My Little Jubba

Oct 01, 2024  on Shopify

Very fast service, love the app, amazing support. Thanks

Pink Daisy

Sep 27, 2024  on Shopify

I had an issue and it was solved same day with easy instructions.

ReviPriL

Sep 26, 2024  on Shopify

always replied quickly when I had questions

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