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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (4,020)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Cotterell & Co

Jan 14, 2025  on Shopify

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

TXC Holsters

Jan 08, 2025  on Shopify

Great follow through on solving a problem. Made our site better immediately. Thank you!

Phantom Row

Jan 06, 2025  on Shopify

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Nir Oliva

Jan 06, 2025  on Shopify

Such a great costumer service, solved our problem quickly and were super responsive, thank you very much

Cactus Wester Wear

Jan 05, 2025  on Shopify

excellent costumer service they help me in setting up whta i need

Dressie Jessie Smocking

Jan 02, 2025  on Shopify

The customer service is simply the best. The live chat is easy to use, and everyone is incredibly patient and helpful. I highly recommend!

Tote&Carry

Jan 01, 2025  on Shopify

Excellent Support!

Svalboard

Dec 19, 2024  on Shopify

Simple, well-built, and *extremely* responsive support. Big timesaver for me.

WeEngrave USA

Dec 10, 2024  on Shopify

I'm someone new to e-commerce and so need help navigating through apps. The customer service here is very good. They are patient and knowledgeable. Definity recommend this app.

Signa Computers Systems

Dec 10, 2024  on Shopify

We transitioned from Bold Options to Infinite Options quite a while ago, and we couldn’t be more thrilled with the decision. The Shopad team has been incredibly supportive, responding promptly with helpful solutions whenever we’ve reached out (more often than we’d care to admit!). They’ve even stepped in to fix or implement code when needed. We’re absolutely delighted and highly recommend Shopad Infinite Product Options.

Niche Creative Studio

Dec 09, 2024  on Shopify

Fantastic customer service. Fast and easy to work with.

K2 Lighting

Dec 03, 2024  on Shopify

Excellent Customer Service Support and App Functionality!

Mi tienda

Dec 03, 2024  on Shopify

Buena atención, rápido.

Great Lakes Custom Apparel

Nov 18, 2024  on Shopify

Absolutely love this app and Emily F in customer service is so sweet, helpful and answered all my questions! Definitely beyond happy with her service. Thank you again!

BullyBelly

Nov 15, 2024  on Shopify

I made some SEO changes to my store and didn't realize it was affecting how the the Infinite Options app appeared to customers. I emailed asking for help and they immediately looked into the issue and then created a short video tutorial showing the problem. So helpful! I made the changes and my website was back and running perfectly.

Ruggers Rugby Supply

Nov 13, 2024  on Shopify

Fast, fun and VERY GOOD service.

Garden Tool Company

Nov 10, 2024  on Shopify

Great app! We offer our customers free engraving every holiday season and Infinite Product Options worked as needed. I also contacted customer service with a question and got an immediate response and solution.

Girl Friday

Nov 06, 2024  on Shopify

This app has really helped us with our extra variants. It seemed hard to setup, so I hired someone on Fivrr to do it, and then it was easy after that.

Vinyl Cottage

Nov 06, 2024  on Shopify

Once I was able to reach someone, they were able to quickly resolve the issue with my listings.

Smooshie

Nov 03, 2024  on Shopify

Great app and even better customer service

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