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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (1,937)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Puukyltti

Jun 10, 2025  on Shopify

Customer service is awesome, very responsive and continues until made sure everything is working

Modern Toss

Jun 10, 2025  on Shopify

Excellent communication and speedy response

Hera Creativa

Jun 06, 2025  on Shopify

very effective, and really nice, solved my problem very quick

Cowboy Country Club

Jun 05, 2025  on Shopify

Great customer service fixed my issue immediately for me. Product does exactly what i need it to.

Rocking S Woodshop

Jun 03, 2025  on Shopify

Online Chat customer service was so great! They were patient and gave me the right answers to my confused questions.

Deluxe Games Room

May 30, 2025  on Shopify

Great app with great support!

Electric Violin Shop

May 29, 2025  on Shopify

Very useful app with good, fast support. I've found the app very useful for offering complex custom product builders where certain options are contingent on prior option selections. Also, when I wanted to customize my styling and was having trouble with CSS, Jordin S. provided very fast support and made it look just how I wanted.

Dash Forward

May 21, 2025  on Shopify

Great & quick support! Daniel was able to help me set up an option just how I needed it!

Perigee Direct

May 14, 2025  on Shopify

Solved two specific issues we were having on the app. Guided with simple implementation steps and enabled our team to self-implement the code/script changes. 2 important problems solved! Now our site option selections are even more bulletproof.

The Doggy Bakery

May 14, 2025  on Shopify

OKIE DOG SUPPLY

May 08, 2025  on Shopify

Always super helpful even with issue that isn't that of Infinite Options! They have been going to bat for me with Shopify too. I get fast replies and my website looks and functions amazingly!!!!!

Enchanted Farie Designs

Apr 21, 2025  on Shopify

Very helpful and willing to stay on the chat to get everything done. I really appreciate all the help that they gave me and the app seems to be working for what I need it for. Thank you!

SourceColdTherapy

Apr 10, 2025  on Shopify

Quick response and provided the answers to my questions

The Carpentry Shop Co.

Apr 09, 2025  on Shopify

Great service. Very nice app.

Ski & Tennis Station

Apr 08, 2025  on Shopify

Fairly easy to understand and implement with a little time, but when we ran into a formatting snag, Jordin from Support stepped in and got our drop-down stylings cleaned up in just a couple of minutes. Great support goes a long way! Highly recommend.

Jennifer Ditterich Designs

Apr 02, 2025  on Shopify

I have been so happy with this app. It is easy to use but when I do have issues support is quick and helpful. I highly recommend it!

Dinner on the Table

Apr 02, 2025  on Shopify

Easy to use app. Great customer service.

hellomellow

Mar 25, 2025  on Shopify

Easy to install. Great support. App looks great in the store and is converting.

Rustic Engravings

Mar 17, 2025  on Shopify

Customer service is incredible!

CYDesignStudio

Mar 14, 2025  on Shopify

Amazing customer service! Emily fixed my CSS in minutes! ♥

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