What Merchants Think

Merchants generally find "Feesly: Surcharge & Fees (POS)" to be an invaluable tool for managing surcharges in their point of sale systems. Most praise it as a unique solution that works reliably in adding necessary fees where other apps fail. Despite some technical challenges, users appreciate its functionality, particularly in saving costs over time.

Key Strengths

• Reliable in adding credit card fees to POS transactions.
• Fast customer service and resolution of issues.
• Significant cost savings reported by users.

Common Concerns

• Calculation of fees before tax, conflicting with some merchant practices.
• Occasional system outages and slow application of surcharges.
• Lack of automation in fee application, requiring manual intervention.
• Trouble with applying surcharges to individual items in the checkout.
• Limited response from customer service on specific technical issues.

Final Thoughts

"Feesly: Surcharge & Fees (POS)" is well-regarded by users for its capability to manage surcharges effectively, although some technical limitations and manual processes remain points of contention. Merchants find this app useful overall, especially for those focused on POS systems, but it could benefit from updates to streamline its operations.