Custom Fees App Review: Features, Pros & Cons for Shopify

Customer reviews: Feesly: Surcharge & Fees (POS)

The Custom Fees app for Shopify allows merchants to add extra fees (e.g., handling, taxes) at checkout. Reviews help you evaluate its reliability, ease of use, and impact on conversions before installing.

Reviews (11)

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What Merchants Think

Merchants generally find "Feesly: Surcharge & Fees (POS)" to be an invaluable tool for managing surcharges in their point of sale systems. Most praise it as a unique solution that works reliably in adding necessary fees where other apps fail. Despite some technical challenges, users appreciate its functionality, particularly in saving costs over time.

Key Strengths

Reliable in adding credit card fees to POS transactions.
Fast customer service and resolution of issues.
Significant cost savings reported by users.

Common Concerns

Calculation of fees before tax, conflicting with some merchant practices.
Occasional system outages and slow application of surcharges.
Lack of automation in fee application, requiring manual intervention.
Trouble with applying surcharges to individual items in the checkout.
Limited response from customer service on specific technical issues.

Final Thoughts

"Feesly: Surcharge & Fees (POS)" is well-regarded by users for its capability to manage surcharges effectively, although some technical limitations and manual processes remain points of contention. Merchants find this app useful overall, especially for those focused on POS systems, but it could benefit from updates to streamline its operations.

Farm & Ranch Candle Co.

Nov 03, 2024 on Shopify

Super grateful for fast service. Haven’t needed it much, but when I do, they respond quickly to resolve the issue! Any small biz owner needs that fast response time! Thank you! Totally recommend!

Braeheid Gardens Ltd.

Nov 01, 2024 on Shopify

Saved us over $5,000 in fees in the first year. Thanks a bunch MerchBytes

Lowney's Landscaping Center, Inc.

May 30, 2024 on Shopify

Giving it 5 stars because it's the only method that works that we've tried so far, to add credit card fees on POS. Yes we would also love it if it were automatic -- if the person working the checkout forgets to push the button, we just have to eat that fee. But the developer has stated they can't do that because Shopify has to update/change something first. Also noting that we ONLY use POS so I'm not sure what we would do if we were to need this with a "regular" ecommerce website.

Omniwear

Mar 24, 2024 on Shopify

App works perfectly! Does exactly what I need. I have an apparel store and need to add surcharges for specific things and this does it perfectly. I cannot add it to an individual item which would be good, although I just add the items that need the surcharge first, then add the surcharge which it then calculates on that, then I add the remaining items which separates itself from the surcharge. 5 stars for me!