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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,678)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Isotherme Corner

Apr 29, 2024  on Shopify

It's been several months I am working with Marian Chen and I recommand her. She is really committed about helping you to find solutions to be able to sell your products (packaging, stock ..). Always available, this is really pleasant to do business with her.

BRICKS&KICKS

Apr 29, 2024  on Shopify

Doki Huang is the best support agent I ever had experience with... She really is a gem and CJdropshipping team should reward her before she starts working for someone else (probably me lol) CJ Overall is not the best supplier you can have but for beginners kinda OK.

Modern Luma

Apr 29, 2024  on Shopify

The best supplier and team. Agent JoyZhou was extremely helpful and helped me get costs of goods down.

Tout pour la Femme

Apr 29, 2024  on Shopify

Great Agent , all the time available, very helpful

lujiv

Apr 29, 2024  on Shopify

Great customer service, grant weng is always quick and clear with responses!

COSIPETS

Apr 29, 2024  on Shopify

A very good platform and the agent Marian Chen is exellent, very professional and very willing to help her customers, it's done!

Verteasy

Apr 29, 2024  on Shopify

I had a fantastic experience with Raymond He who helped resolve a complex dispute with professionalism and ease. He communicated attentively, explained the resolution steps clearly, and even followed up to ensure everything was settled to my satisfaction. His exceptional service not only resolved my issue efficiently but also exceeded my expectations. Highly recommended!

ConductTune

Apr 28, 2024  on Shopify

It's an amazing all-in-one free dropshipping app. They do everything for you, from sourcing products you can't find to private inventory and shipping. My agent, Bring, is the BEST AGENT! He is very kind and professional. He answers any questions quickly and with detail, so if you get Bring as your agent, then you are lucky, as you are in good hands :). It's an amazing dropshipping app, and Bring is THE BEST!

lamelshop

Apr 28, 2024  on Shopify

bonnie is amazing

Zula Stockholm

Apr 28, 2024  on Shopify

I have had the best experience with CJdropshipping and I owe all of that to Mango. She has done everything to make sure we onboarded efficiently. She answered all of our questions and has always been happy to help. She also responds immediately which gives our team peace of mind that we are working with the BEST. We had issues with our previous supplier and CJdropshipping has been the best switch we ever made. Thank you so much! I highly suggest CJ to any dropshipper.

kpopmerchfr

Apr 28, 2024  on Shopify

Très bonne application, service client très efficace! Je remercie encore une fois mon agent Dolly !!

My Store

Apr 28, 2024  on Shopify

You can always ask a question no matter the time and you get fast responses, thanks to Billy for being very helpful.

Bloom your confidence

Apr 28, 2024  on Shopify

Great app and customer service. Shout out for Billy, awesome work!

Home Vibes

Apr 28, 2024  on Shopify

Great customer support. Sulee Li is always available and has solutions for our problems. Would absolutely recommend it.

TheBlueMoonstone

Apr 28, 2024  on Shopify

Goede leverancier vooral als je net begint. klantenservice is echt geweldig. ik had een paar ongeldige order en ze hebben mij helemaal goed gezet.

TINTINOS

Apr 28, 2024  on Shopify

Title: "Exceptional Support and Resolution: A Testament to Zoey Zheng's Remarkable Service" In a world where customer service can often feel impersonal and indifferent, encountering someone like Zoey Zheng is a refreshing reminder of the difference that exceptional support can make. From the moment I reached out with my issue, Zoey's dedication to resolving it was evident. Her professionalism, efficiency, and genuine concern for my needs surpassed any expectations I had. Zoey's expertise in handling customer inquiries was apparent from our initial interaction. She not only listened attentively to my concerns but also asked insightful questions to fully understand the nature of the issue. Her ability to communicate clearly and concisely ensured that I was never left in the dark about the progress of the resolution process. What truly sets Zoey apart, however, is her unwavering commitment to finding solutions. She tackled each obstacle with a tenacity that left me in awe. Despite the complexity of my problem, Zoey remained composed and resourceful, exploring every avenue until a satisfactory resolution was achieved. Furthermore, Zoey's empathy and warmth made the entire experience feel personalized. She didn't just see me as another ticket number but as a valued individual with unique needs. Her genuine care and consideration transformed what could have been a frustrating ordeal into a positive interaction that left me feeling heard and appreciated. In addition to her exemplary customer service skills, Zoey demonstrated a remarkable level of professionalism throughout our correspondence. Her responses were prompt, courteous, and filled with a genuine desire to assist. It's evident that she takes great pride in her work and goes above and beyond to ensure customer satisfaction. Thanks to Zoey's dedication and expertise, my issue was not only resolved promptly but also with a level of care and attention to detail that exceeded my expectations. Her exceptional service has undoubtedly left a lasting impression, and I wouldn't hesitate to recommend her to anyone in need of assistance. In conclusion, Zoey Zheng is more than just a customer support representative; she is a shining example of excellence in service. Her commitment to her role, coupled with her exceptional skills and genuine empathy, sets her apart as a true asset to any organization. If you're fortunate enough to have Zoey on your side, rest assured that you're in the best of hands.

General Store

Apr 27, 2024  on Shopify

The customer service team are always very helpful and pleasant. Today Zoey’s help was very professional and informative, which meant I was able to fix my issue fast and efficient

ZEN Store

Apr 27, 2024  on Shopify

Very good

MYLUMO

Apr 27, 2024  on Shopify

Very good service. I am delighted. Thanks a Lot to Stacey. 5/5 Stars ⭐️⭐️⭐️⭐️⭐️

CashStash

Apr 27, 2024  on Shopify

Yana was a great help getting my first order through CJ's Fulfilled. I had never used them before and he was a big help syncing my order for me and giving me directions going forward on using their platform.

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