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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,648)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Silvanna Shop

Jul 13, 2024  on Shopify

Lea very helpful and great customer service.

My Store

Jul 13, 2024  on Shopify

I would recommend this app to all who are looking for an efficient and organized way to drop ship. Bonnie and Pauling Li have been very helpful throughout my journey.

Jeade.Store Fashion

Jul 13, 2024  on Shopify

Really good service, I was helped quickly, everything was simple! Thank you bonnie for your help and fast service.

Ynara

Jul 13, 2024  on Shopify

Great app and great support! Rebecca from the support of CJdropshipping gave me a 5 star support on my numerous questions!!

Curvy

Jul 12, 2024  on Shopify

Fast support and clarification of things, no fear of any problem you face in CJ. Thank you, Bellica

Lilovel

Jul 12, 2024  on Shopify

very good support from Doki and Box Chen.

polygelperfection.com

Jul 11, 2024  on Shopify

I'm incredibly grateful for Jolie Zhu's expertise and assistance! She helped me connect my CJ products listings to TikTok Shop seamlessly. Before her help, it showed zero presence, but thanks to Jolie's skillful guidance, everything is up and running smoothly now. Her knowledge and professionalism are unmatched, and she was a pleasure to work with. I highly recommend Jolie Zhu for anyone needing expert assistance with e-commerce integrations. Five stars without hesitation!

EcDaDeals

Jul 11, 2024  on Shopify

Jolie, was the best, super patience, and well knowledgable

Girls Night Out

Jul 11, 2024  on Shopify

I just started but by now the customer service was great! Shoutouts to bonnie, he/she gave me great advice per WhatsApp and delivered fast!

Atla mode

Jul 11, 2024  on Shopify

zoey helped me alot while my agent was out of ofiice

Flamingoo Foot-wear

Jul 11, 2024  on Shopify

Harvey's customer service as a CJ Dropshipping agent is nothing short of exceptional. From the very beginning, he has demonstrated an unwavering commitment to ensuring my complete satisfaction. Harvey's responsiveness is one of his standout qualities—he is always quick to reply to my inquiries, regardless of the time of day. His thorough and informative responses make it clear that he genuinely cares about resolving any issues I might encounter. Harvey's proactive approach to customer service sets him apart. He consistently anticipates potential problems and addresses them before they become significant, which has saved me countless hours and headaches. Whenever I've had special requests or needed assistance with complicated orders, Harvey has handled everything with remarkable efficiency and a positive attitude.

Lilovel

Jul 10, 2024  on Shopify

very good support

Mugiwara Market

Jul 10, 2024  on Shopify

Tab zhao helped me a lot and communicates very fast gave me shipping updates and everything very helpful

Queenlly

Jul 10, 2024  on Shopify

Best support ever. They ve responded fast and helped with all my product connection and order fullfilment. I like the live chat option and the COGS.

touchydesign

Jul 10, 2024  on Shopify

I just beginning my journey I don't know how to work but your customer support team continue guide me, Thanks

Recreation CB

Jul 10, 2024  on Shopify

Simple, easy to use, and I love the fact that I get help Promptly. My agent Nancy has been very helpful, courteous and also find solutions to my questions and concerns. keep up the good work.

FitGummis

Jul 10, 2024  on Shopify

Very kind support. I wanted a custom message for a client and they did it. Big thanks to Garrison Wong who helped me. Hope my client will be satisfied. Big thanks again

Dbestey

Jul 10, 2024  on Shopify

Very nice and helpful customer support from Irena Huang.

Luna Skin Care

Jul 10, 2024  on Shopify

LINCY is the best I wanted to take a moment to express my utmost satisfaction and gratitude for the outstanding service provided by Lincy during my recent interaction with your customer care team. Lincy's professionalism and dedication were evident from the beginning. She greeted me warmly and listened attentively to my concerns, demonstrating a deep understanding of the issues I faced. Her knowledge of your products and services was comprehensive, and she adeptly guided me through troubleshooting steps and solutions with clarity and patience. What truly impressed me was Lincy's proactive approach to ensuring my satisfaction. She not only resolved my initial issue promptly but also took the time to follow up to ensure that everything continued to work smoothly. Her commitment to providing excellent customer service was evident throughout our interaction, making me feel valued and reassured as a customer. In today's fast-paced and often impersonal customer service landscape, encountering someone like Lincy was refreshing. Her courteous demeanor, professionalism, and genuine concern for my needs left a lasting positive impression. I am confident that with representatives like Lincy, your company stands out for its commitment to customer care excellence. Please extend my heartfelt thanks to Lincy for her exceptional service. She is undoubtedly an asset to your team and a prime example of what outstanding customer service looks like.

Emery London

Jul 09, 2024  on Shopify

So far so good. Personalised sourcing agent responsive and super helpful. Fanny is helping me at the moment and she's fantastic.

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