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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,678)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

syndmart

Jun 10, 2024  on Shopify

I have questions that need to be clarified especially about shipping and delivery time. Sveta really explained in details which erased my anxiety because I want short delivery time. She is knowledgeable, friendly and customer focused. Now I feel more confident to use and more knowledgeable in using the using and navigating the platform.

KlarQuell

Jun 10, 2024  on Shopify

CJ Dropshipping has been a reliable partner on my journey to get started with dropshipping. They have fulfilled nearly 100 orders which arrived in an appropriate time at the customers in Germany. I only rarely got a "where is my product" question. The integration and fullfillment process is very easy to handle. The support staff is very fast to respond. They will even add product variations for you. Particularly helpful recently was the support agent Leina. Thank you to Leina and the whole team who make dropshipping such a pleasant experience.

Bella Chicca Baby

Jun 10, 2024  on Shopify

I have a Shopify store and I'm adding CJ to my store. I'm talking to Nova Luo and I'm very happy with the quick service and explanation of how Cj and the products work. I highly recommend CJ and Nova!

Liqserve

Jun 10, 2024  on Shopify

Comfortable communication and has nice service

ARMONIA™

Jun 10, 2024  on Shopify

I have had an exceptional experience working with Camilia Zhu from CJ Dropshipping. Her professionalism and dedication have been outstanding. Camilia consistently goes above and beyond to ensure smooth operations and timely delivery.

PaqPouch

Jun 10, 2024  on Shopify

CJ Dropshipping is amazing and super easy to use. There are always agents there for you to help you with whatever you’re stuck on and to always update you. The agent that always helps me is Raymond He, and he is very nice and is always there to help. CJ Dropshipping is great for anyone to use, weather you’re a beginner or a pro at dropshipping. I highly recommend it!

Mebeks

Jun 09, 2024  on Shopify

What I like with CJdropshipping is they give you a personal agent, to whom you can talk if you have questions and if you need help solving some problems. My agents, Luciano and Fanny, helped me a lot with everything. They check the quality of the products which ensure me to deliver the best to my customers. Their platform is easy to use. It has a feature that many platforms don't have : "the search by image". This tool is incredibly useful. Mostly if you sell in the fashion niche. On top of that, the shipping times are quite good overall. I greatly recommend, whether you are a beginner or a pro, you should give it a try.

We Have Your Tech!

Jun 09, 2024  on Shopify

I am just learning CJDropshipping and I use Shopify. It can be intimidating when starting the whole shipping thing. I had questions for CJDropshipping support and they were fantastic! Thank you to Ceci in particular for all your help!

tinybricks.

Jun 09, 2024  on Shopify

I couldn't be happier to share my stellar experience with my incredible sourcing agent, Steph Zhu. Since the beginning of our collaboration, the level of service I've received has been nothing short of exceptional. Steph is a true gem in the sourcing world. She's not only incredibly efficient but also exudes professionalism in every interaction. Whenever I reach out with a request, Steph handles it promptly and with meticulous attention to detail, ensuring that my needs are met seamlessly. What sets Steph apart is her genuine dedication to her clients. She doesn't just fulfill orders; she goes above and beyond to ensure that I'm satisfied with the outcome. I've come to rely on her expertise and reliability, and she's never let me down. Steph is undoubtedly an invaluable asset to the team at Cjdropshipping. Her commitment to excellence and her personable approach make her a pleasure to work with. Thank you, Steph, for your exceptional service and for making my sourcing experience truly exceptional. Hoping to visit you guys one day! Warm regards, Joseph L.

Clubshop Outlet

Jun 09, 2024  on Shopify

Pauling provided excellent support. She is patient and competent.

TheriaultWorld

Jun 09, 2024  on Shopify

J ai parlé à i speak to Arlene Nong she was very good im from quebec canada also with Jolie it was good also

T&M fashion

Jun 09, 2024  on Shopify

Estoy empezando con ellos, pero de momento Eugenia Deng ya me ha solucionado algun que otra duda, muy contenta con ella y de ayudarme con la aplicacion, por ahora estoy muy contenta con sus servicios

Humbric

Jun 09, 2024  on Shopify

I have had a great experience with CJ Dropshipping, the customer service is second to none. Any issue you have with your order, the agents help you straight away. My agent Bonnie Gu was about to help me with a split order issue and get me fulfilling orders for my customers right away. All of the tracking numbers are updated automatically so you don't have to lift a finger. Thanks CJ & Bonnie!

PraiseSpirit

Jun 09, 2024  on Shopify

"I had a great experience working with Connie Jin from the CJdropshipping team. She was super helpful and always quick to respond to my questions. Connie made the whole process easy and stress-free. I highly recommend her!"

BlackMars

Jun 09, 2024  on Shopify

CJ for me one of the best, you will find everything need it. and best part is the service fast e amazing, Zoey help me a lot with just a few questions. so if someone ask me ill tell them CJ definitely the best. thank you

cosme-techs

Jun 08, 2024  on Shopify

Gildan helped me so much, so patient and nice, fully helped me with my problem

My Store

Jun 08, 2024  on Shopify

amazing work rebbeca love it

Nanuri

Jun 08, 2024  on Shopify

Nice support from Gildan.

Herthome

Jun 07, 2024  on Shopify

Fast and helpful support from Leah, answered all my questions.

EcoEssentials

Jun 07, 2024  on Shopify

I had an amazing experience with Suki Huang the online advisor. Their advice was incredibly insightful and helped me navigate through my challenges with ease. I highly recommend their services to anyone seeking valuable guidance. Thank you for your exceptional support!

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