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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Fit Genius

Oct 28, 2025  on Shopify

I just wanted to express my gratitude for the support I received from Bonnie, your support agent. The response time was very fast, and Bonnie was patient and understanding. As someone who writes and responds slowly, I appreciate the time and effort she took to work with me. Even when I took a bit longer to respond, she was still willing to help me troubleshoot the issue. What stood out was her proactive approach - she asked for screenshots and worked collaboratively with me to get to the root of the problem. I'm so grateful for this kind of support, and I must say, it was a breath of fresh air!

Amora Vale Jewelry

Oct 28, 2025  on Shopify

My experience so far so good. I am being assisted by a personal agent, Kail, who provides answers to everything and very good customer service too. I recommend!

Eternal Life

Oct 28, 2025  on Shopify

Lark Wang is an excellent personal agent -- always responsive, always seeking out the best supplier prices.

Mayfair Ellis

Oct 27, 2025  on Shopify

Beatrix has been amazing to work with! she responds within minutes, fixes issues before they become huge problems, and always finds faster shipping options when needed. She’s helped me stabilise multiple stores and for that i am greatful!!!

Avail Market

Oct 27, 2025  on Shopify

I had an excellent experience working with Stan Lin! He was helpful, patient, and professional throughout the entire process. He quickly assisted me with my product and supplier questions and made everything smooth and easy. I really appreciate his great service and support — highly recommended!

Go-EchoShop™

Oct 27, 2025  on Shopify

J’ai eu un petit souci de produit en doublon sur Shopify, mais Max Chen a réglé ça rapidement et avec clarté. Service réactif et professionnel, merci !

Frankie Luxury

Oct 27, 2025  on Shopify

Sam Huang was absolutely amazing i had issue with a shipping method and he went above and beyond to find another shipping method cant thank him enough

Sock Helper Pro

Oct 25, 2025  on Shopify

I had an amazing experience working with Angel Li from CJ Dropshipping! She was extremely patient, clear, and professional throughout the process of transferring my inventory to the U.S. warehouse. Angel made everything easy to understand and guided me step by step. Highly recommend her support — she’s fantastic!

Sohilla

Oct 25, 2025  on Shopify

Thank you so much, Connie, for your kind and excellent support.

Riche Cote

Oct 24, 2025  on Shopify

Ive been working with Ariana for a while now and she is the best Agent i worked with so far!!

HydroVive

Oct 23, 2025  on Shopify

Greater assistance my problem was solved very fast I am very happy ! Thank you very much again

Qorsage

Oct 23, 2025  on Shopify

Angel Li (Customer Service) was really helpful . 5 star service.

Wilbury Whippet

Oct 23, 2025  on Shopify

Angel was excellent and extremely efficient with helping me today and made my experience with CJdropshipping much less stressful. Thank you very Much Angel

Little Sunshine Store

Oct 23, 2025  on Shopify

Great Dropshipping Platform and good customers service, the agents are are always available 24/7 and really helpful. I do recommend Raymond super helpful agent.

WNA GLOBAL STORE

Oct 23, 2025  on Shopify

Thanks for Belle as my agent for CJ Dropshipping. She is very helpful!

Imterio

Oct 23, 2025  on Shopify

thank you very much for your support, I am personally impressed with Gildan, who responded very quickly and solved my problem. Thanks Gildan

divaree

Oct 22, 2025  on Shopify

An agent named Leah helped me a lot! 10/10 service, great and clear communication.

Blossom Elle

Oct 22, 2025  on Shopify

Great experience, fast, helpful, supportive! 5 stars for me! My Agent is Ariana super happy with her helpful work.

The Treasure Shop

Oct 22, 2025  on Shopify

5 Star All day long. Ask Connie and she will bend over backwards to assist you. She even helped me solve 3 problems at once. Will recommend and refer to all my friend. Great working with people that really want to assist you in every way possible. Keep up the fantastic work. Thanks

Vera's Gift Shop

Oct 21, 2025  on Shopify

CJ has also been an excellent partner with my store in helping me with sourcing products and also assisting with any questions that I have. Sam Huang has been particularly helpful with resolving my recent issues.

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