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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,678)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Luna Skin Care

Jul 10, 2024  on Shopify

LINCY is the best I wanted to take a moment to express my utmost satisfaction and gratitude for the outstanding service provided by Lincy during my recent interaction with your customer care team. Lincy's professionalism and dedication were evident from the beginning. She greeted me warmly and listened attentively to my concerns, demonstrating a deep understanding of the issues I faced. Her knowledge of your products and services was comprehensive, and she adeptly guided me through troubleshooting steps and solutions with clarity and patience. What truly impressed me was Lincy's proactive approach to ensuring my satisfaction. She not only resolved my initial issue promptly but also took the time to follow up to ensure that everything continued to work smoothly. Her commitment to providing excellent customer service was evident throughout our interaction, making me feel valued and reassured as a customer. In today's fast-paced and often impersonal customer service landscape, encountering someone like Lincy was refreshing. Her courteous demeanor, professionalism, and genuine concern for my needs left a lasting positive impression. I am confident that with representatives like Lincy, your company stands out for its commitment to customer care excellence. Please extend my heartfelt thanks to Lincy for her exceptional service. She is undoubtedly an asset to your team and a prime example of what outstanding customer service looks like.

Emery London

Jul 09, 2024  on Shopify

So far so good. Personalised sourcing agent responsive and super helpful. Fanny is helping me at the moment and she's fantastic.

J-TEN Variety Merch

Jul 09, 2024  on Shopify

CJDropshipping's customer service is very good and their products are as seen on the pictures. Thanks Lea for your prompt replies!

MYAPPLECOVER

Jul 09, 2024  on Shopify

Been using CJ for over 2 years now and can never complain about anything. always the best experience. Highly recommended! Carrie Wang is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

ErgoSitt

Jul 09, 2024  on Shopify

I have been working with agent Kaycee at CJdropshipping and I am extremely satisfied with the service. Kaycee is highly professional, efficient, and always goes above and beyond to ensure that my needs are met. The communication is clear, and the response time is very quick. I am impressed with the seamless experience and the quality of products provided. I look forward to a long-term cooperation with Kaycee and highly recommend CJdropshipping to anyone looking for reliable and top-notch service. Thank you, Kaycee, for your outstanding support!

Claws&Paws

Jul 09, 2024  on Shopify

I am thoroughly impressed with CJdropshipping's customer support, and Rami Wu exemplifies the dedication and professionalism that sets their team apart. I would highly recommend CJ dropshipping to anyone looking for reliable service and support in dropshipping. Thank you, Rami, and the entire CJdropshipping team, for making my experience seamless and enjoyable.

My Store

Jul 09, 2024  on Shopify

Amazing service. So helpful, I was having trouble finding a product so I asked my private agent, suki huang, and he helped me out within 10 minutes.

Kitty Comforts Collective

Jul 09, 2024  on Shopify

I would firstly just like to thank Krise (my agent) for always being so quick to reply to any queries I have. He, and the other agents are always so eager to help. I have only been drop shipping for a couple of months, and made a few sales earlier. CJ has been a great experience so far, i'd definitely recommend them for anyone just starting out!

Ecclant

Jul 09, 2024  on Shopify

good agent Gildan

Shop Sancle

Jul 09, 2024  on Shopify

Marian Chen it's been the best agent i've ever had, always answering quickly and efficiently. Top notch service!

ChipChase

Jul 09, 2024  on Shopify

Really fast customer service, I have been using cj for 7 months and never had a problem. Customer support Zoey helped me a lot to speed up shipping.

Douce Couture

Jul 09, 2024  on Shopify

Many thanks to Fanny Wang for her assistance and availability

Candles Molds

Jul 09, 2024  on Shopify

Best DS store, Very nice customer service, they make sure that your customers gets the best quality products before making delivery to them.

Seraphe

Jul 09, 2024  on Shopify

Naples Ridge

Jul 08, 2024  on Shopify

Chandy has been very helpful in getting my products mapped and keeping operations running smoothly. Very thankful for her help and quick responses!

Kristen Stockholm

Jul 08, 2024  on Shopify

One of the best customer service out there. Crazy fast response time with actual solution to my problem. Thanks Doki Huang !

Fierce Luxe

Jul 08, 2024  on Shopify

I am a new client of CJ Dropshipping and my experience with customer service has been great! Thanks very much to Gildan Wu who was very patient and diligent in assisting me!

Semabi

Jul 08, 2024  on Shopify

Cj is a Solide Dropshipping side. Easy to handle and nice Performance. I'm am very happy with it. The Agent Tab Zaho is super helpfull and he cou clear every issue I had. I'm very satisfied

MiniVue

Jul 08, 2024  on Shopify

I've been using the CJ Dropshipping app on Shopify for a while now, and it has been a game-changer for my business. The app is user-friendly and offers a wide range of products, making order and inventory management a breeze. What truly sets CJ Dropshipping apart is their exceptional customer service, especially my agent Nancy Wu. Nancy has been incredibly helpful, always going above and beyond to answer my questions and resolve any issues promptly. Her dedication and professionalism have made a significant difference in my dropshipping experience. I highly recommend the CJ Dropshipping app and want to give a special shoutout to Nancy Wu for her outstanding support!

CloverMelbourne

Jul 08, 2024  on Shopify

My agent Joean Gu is amazing. Helps me with every question i have and makes it a very nice experience! Would recommend

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