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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Temea

Aug 13, 2024  on Shopify

CJ Dropshipping is a massive platform of a variety of products and I have had a good experience using this platform. Bonney did an excellent job helping me with my enquiry and her turn around time was quick and efficient. Best platform to find good quality products for a cheap price.

Aura Tech

Aug 13, 2024  on Shopify

Charlie Zhang is a good guy, very responsive.

Furion™

Aug 13, 2024  on Shopify

Best service every Dropshipper need CJ. Fast shipping, fast customer service, best product sourcing!! Highli recommend for everyone

Canis Alpine

Aug 13, 2024  on Shopify

Steph Zhu one of the customer service agents helped me understand the intricacies of the logistics chain and how additional charges can show up after an order and why. She took the time to help me until I was satisfied and got the answers I wanted.

Gifting Nest

Aug 13, 2024  on Shopify

Connie was great at attending my concerns

Potionary Lab

Aug 13, 2024  on Shopify

I am very lucky to have stumbled upon Roxane Liu. She is efficient, quick and turn around time is excellent. I do recomment CJ Dropshipping as your platform if you are intending to start an E-commerce business. Thank you Roxane for making my day a bit easier for me ! :)

Pre-Madonna store

Aug 13, 2024  on Shopify

Jarreim's Emporium

Aug 13, 2024  on Shopify

I am extremely impressed with CJ dropshipping customer service. I just finished talking with Gildan, who assisted me in placing two of my orders and made the process incredibly easy. I am truly grateful for her help because I was unsure of what to do. She was amazing, and I hope that everyone else in the help app is just like her. She really helped and brightened my day. I also received help from Rami Wu

eBuy 786

Aug 12, 2024  on Shopify

Great experience with Gildan...solve my issue very friendly and so professional...

fine jewelry box

Aug 12, 2024  on Shopify

Outstanding customer support! My advisor Skylar Dai was incredibly knowledgeable and patient, resolving my issue quickly with genuine care. Highly recommend

Meiamour

Aug 12, 2024  on Shopify

I am pleased with Chandy Chens service

Pretty Mela Collection

Aug 12, 2024  on Shopify

Aoki is very helpful she goes beyond to resolve the issue. Very happy with her customer service.

Jet Dog

Aug 12, 2024  on Shopify

Bonney was very helpful, answering messages fast and going above & beyond to help. 5/5

LovelyRLovely

Aug 12, 2024  on Shopify

We have been working with the team from CJ Dropshipping for a few months now, the products are of great quality the customer service I receive from my agent EiIeen is exemptional, she's always kind and calm even when I'm anxious about long processing times. CJ Dropshipping supplies mostly all the products for my store and I love working with them especially my agent Eileen.

Hiracollection

Aug 12, 2024  on Shopify

Hi , I have a very very good experience with cj I would like to mension here about cucheng ( Doreen ) she is one of the best , cooperative , friendly ,highly professional representative of cj . I wish her all the best for her future goals and achievement. Again thanks to Doreen.

Reloris

Aug 11, 2024  on Shopify

Excellent service for direct deliveries. Agent Rami Wu solved all the issues. I will continue to cooperate.

She Knowss

Aug 11, 2024  on Shopify

I would like to praise Agnes at CJ dropshipping for her patience and professionalism with all my enquiries when she assisted me while setting up my profile and explaining the entire process as I just started my dropshipping store, Thank you Agnes.

Plussy

Aug 11, 2024  on Shopify

Je recommande

Icyflair

Aug 11, 2024  on Shopify

ottimo servizio

MISSIONPAW

Aug 11, 2024  on Shopify

Top dropshipping app with exceptional professional service. I was guided by CJ Dropshipping service representative, Bellica Lin. She is incredibly knowledgeable, patient, and helpful. She went above and beyond to assist me with various issues. As a new user unfamiliar with the platform, Bellica Lin really helped me navigate and find answers to many challenging questions. Thanks to her support, I successfully fulfilled my first few orders. I'm very happy with the experience.

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