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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,054)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Hydration Tribe LLC

Sep 20, 2025  on Shopify

Leah provided relentlessly thorough support to assure our store was synching properly. As you can imagine, the glitch was a bit unusual, but Leah walked through the process troubleshooting "outside of the box" with positive effect. Looking forward to the future working together with CJ.

AlyTrendStore

Sep 20, 2025  on Shopify

I worked with Maxine Zhu and I can say that she is a very friendly and helpful person. Her experience gave me clear and accurate answers..what I needed. Very fast and concrete response. .I highly recommend her to anyone who needs help with various issues!

Maison Dresson

Sep 19, 2025  on Shopify

Good service & quick communication. Agent Vject Wang is professional and makes sure you’ll receive an amazing service. Great work!

HQ-K.E.S.

Sep 18, 2025  on Shopify

Thanks Bonnie Gu for your help!!

NORDIC ATELIER

Sep 18, 2025  on Shopify

Very happy with Beatrix as my agent. She’s been doing a fantastic job—always professional, clear in her communication, and quick to respond whenever I have questions. I really appreciate how efficient and proactive she is, which makes the whole process smooth and stress-free. Definitely recommend her!

BEhypely

Sep 18, 2025  on Shopify

Angel Li, the best support provider

La'Dam

Sep 17, 2025  on Shopify

Starting this Journey hasnt been easy. The help of Angel in the Chat was a life saver. She was really helpful and I wish I could deal with her only.

Kiddy24-TR

Sep 17, 2025  on Shopify

Top customer service! A big thank you to Angel Li.

EaseUp Planners

Sep 17, 2025  on Shopify

Wonderful customer support experience! Especially from Bonnie

Paws Powers | Your Pet's Happy Place

Sep 17, 2025  on Shopify

Working with Arianna and her team at CJ Dropshipping has been such a great experience. They’re always responsive, friendly, and really go the extra mile to help when a problem arises. Arianna makes everything feel simple and stress-free, and I honestly appreciate the support they’ve given me. Big thank you to Arianna and her team for making everything easier!

Jewellery Store

Sep 16, 2025  on Shopify

Angel Li was super helpful when the AI bot was not. Thanks

LOVIN'LOLA

Sep 16, 2025  on Shopify

I’m just starting out with CJ Dropshipping and I already feel very well supported. The app is easy to use and makes everything much smoother. A big thank you to Bonnie Gu, who always replies immediately, friendly, professional, and super helpful. I truly feel in good hands here!

savaine

Sep 15, 2025  on Shopify

Ariana was very helpful and she made the process of fulfilling orders, shipping rates, and pricing very easy and straight to the point. She was very nice and quick to respond. Cjdropshipping is my go to supplier.

MyAbbyMind

Sep 15, 2025  on Shopify

Alan is the best employer CJ, best customer service, always quick answer and professional support. Thank you so much from UK London with love for Alan.

The Homme Couture

Sep 15, 2025  on Shopify

I have been using CJdropshipping for a while now and I’m very satisfied with the products and the service. I want to thank my agent Cara Zeng for helping me through tough times!

FashionJunkie

Sep 14, 2025  on Shopify

Love the app and customer service. When I have a question they respond fast, polite and always with the right answer so you can get on with your work. Box Chen among others really helped me out when I needed an answer fast to package my orders for example. Thank you!

Lumvera

Sep 14, 2025  on Shopify

Good customer support ,everything got figured out . Easy to fulfill with this app

Good Vibes Spread Love

Sep 14, 2025  on Shopify

Great service from Ken Yang

CarePets

Sep 13, 2025  on Shopify

I had a soldout issue on all products, Angel Li helped in solving the problem effectively. The responses she gave me fast and easy to understand making the whole conversation great. Thank you so much

Ultim8 Designs 4 U

Sep 13, 2025  on Shopify

i HAD AN INVENTORY/SHIPPING ISSUE TODAY AND CONNIE WAS AWESOME. SHE WAS VERY KNOWLEDGABLE AND HELPFUL. CONNIE VERY PATIENTLY WORKED WITH ME UNTIL RESOLUTION. i AM VERY GRATEFUL AND HAPPY TO WORK WITH CJ DROPSHIPPING AND HAVE THEM AS A VENDOR!

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