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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

ELYSIUM Fitness

Jan 01, 2026  on Shopify

Amazing, very professional, patient human support from CJD & "Angel Li (Customer Service)" ! She helped me resolve a very complicated case where I needed to find a new source for a product & new supplier, but she made it very simple ! The comparison between CJD & AutoDS is night and day ! I loved the human agent support, AutoDS charges a fortune for services & gives very poor ai agent services ! Thank you Angel Li ! Angel Torres

MerchThrive

Dec 31, 2025  on Shopify

Vitala

Dec 31, 2025  on Shopify

Leah was very helpful, responsive, and professional. She solved my questions quickly and made the whole process smooth. Highly recommend her support! Great app

M&A ONLINE STORE

Dec 31, 2025  on Shopify

Working with Connie Jin from CJdropshipping has been an excellent experience. She is responsive, knowledgeable, and consistently goes above and beyond to help with order processing, product sourcing, and issue resolution. Her communication is clear and timely, and she always makes sure everything runs smoothly. I truly appreciate her professionalism and support.”

Lost Valley Visions

Dec 30, 2025  on Shopify

I am very new to drop shipping and my experience with CJ has been a great start. I couldn't figure out why my products were showing unavailable on my Shopify store, I went through the instructions that CJ's AI assistant suggested as well as my own AI, after going through the steps and it still was not resolved, I was connected to Angel on the CJdropshipping a live agent. Angel was very helpful and got it taken care of step by step with me in less than five minutes or roughly over but not much time was spent on the issue. It was resolved! Thank you Angel for your timely assistance.

Armour Labs

Dec 30, 2025  on Shopify

The CJ app integrates perfectly, and works very well it updates all the orders correctly with tracking details. Also the staff are outstanding at CJ, and my agent Leila my agent is 5 stars! Excellent communication and always resolves any issues I have! super happy with Leila's professionalism. What a great agent is! I look forward to a long business partnership :)

Pilon

Dec 30, 2025  on Shopify

Everything is perfect, we love to work with vincy!

Azwanith

Dec 30, 2025  on Shopify

Appreciate the help and professional help from the agent , Gildan, She is being very helpful and settle my requests. A good platform with fast customer service

Bag Lady from Philadelphia

Dec 30, 2025  on Shopify

Ruth was extremely helpful and corrected my problem with a few screenshots. Was about to stop due to a problem which was probably my fault but will continue with CJ. Doing well.

VUM

Dec 30, 2025  on Shopify

I’ve had a great experience working with Vincy at CJdropshipping! She was responsive, professional, and truly helpful throughout the entire process. Every question I had was answered quickly and clearly. Vincy made sure my orders went smoothly, and I’m very grateful for her support. Highly recommend the CJ Dropshipping service — and thank you Vincy!

Clara Vega

Dec 30, 2025  on Shopify

I've had a great experience working with Aidan, he's very fast to respond to any of my requests and always goes a long way to help out with any of the questions I have, be it about the products or how to navigate and use CJ in the best way possible for my business! Excellent customer service!

Olivia & Hazel

Dec 29, 2025  on Shopify

I’ve had a great experience working with CJdropshipping, especially with my agent Bowen Zheng. He goes far beyond just processing orders, he genuinely thinks along with you. When I ran into issues, Bowen was quick to respond, worked overtime to help me resolve problems, and always looked for the best possible solution. He doesn’t just follow instructions, he actively suggests improvements and creative ways to handle challenges. Having an agent like this makes a huge difference. Highly recommended.

Daily Nova™

Dec 29, 2025  on Shopify

Customer service experience was great with Gildan

Zyla Wear

Dec 29, 2025  on Shopify

Excellent customer service! Ken and connie was very professional, responsive, and clear in his explanations. He guided me step by step and answered all my questions quickly. Reliable and efficient support. Thank you Ken and connie for your great help!

Dentipure

Dec 29, 2025  on Shopify

CJ helps me automate my dropshipping, and my personal agent, Vject Wang, is very responsive and answers all my questions. Whether you are a beginner or experienced in dropshipping, I highly recommend CJdropshipping for the smooth running and growth of your business.

我的商店

Dec 29, 2025  on Shopify

Must give Boran a thumbs up! The entire process, from communication to implementation, was incredibly smooth. They were serious and responsible in their attitude, accurately grasped the requirements, and the results fully met expectations. Will definitely choose them again whenever there’s a need in the future!

Shiney Aksesuar

Dec 29, 2025  on Shopify

I highly recommend CJ Dropshipping for any e-commerce business. My agent Stan Lin is the best! He is very helpful and always goes the extra mile to support my store. Thank you, Stan Lin, and thank you, CJ Dropshipping, for the excellent service!

Tingora

Dec 28, 2025  on Shopify

Ruth is a very good helper, fast and polite service.

Zyla Wear

Dec 28, 2025  on Shopify

Excellent customer service! Ken was very professional, responsive, and clear in his explanations. He guided me step by step and answered all my questions quickly. Reliable and efficient support. Thank you Ken for your great help!

Johns Pet Store

Dec 28, 2025  on Shopify

Today i had lots of Questions for CJ and i got amazing help from CONNIE wha was extemelly helpfull and patient as shoe answered all my questions. Thank You Connie

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