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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Theo's Best

Nov 13, 2025  on Shopify

Angel replied quickly and helped me with a product issue. Happy to have her support.

First Republic

Nov 11, 2025  on Shopify

I have a great experience chatting with Ruth. She helped me solve my problems. I'm greateful for her help. I give her 5 stars.

Aurette

Nov 11, 2025  on Shopify

Best customer service Angel was able to help me out with a problem quickly and effectively

MieKit

Nov 11, 2025  on Shopify

I had an excellent experience with CJdropshipping! The process was smooth, and the support was outstanding. Gildan was especially helpful, providing clear guidance and prompt responses throughout. Highly recommend their service!

Crowned Life

Nov 10, 2025  on Shopify

The support is so helpful. My agent Ruth made sure to accommodate my bundle request. For added simplicity and since its my first time im really appreciative of the flexibility even as the products are across different warehouses.

Hi Fitness

Nov 08, 2025  on Shopify

Connie Jin was an absolute pleasure to work with. She was incredibly helpful and dedicated to helping me, as a client, succeed. Her efforts were much appreciated, and her knowledge of the CJ Dropshipping system is top-notch. Thank you, Connie, for your exceptional service and support!

candletown.net

Nov 08, 2025  on Shopify

expert customer service regardless of the time of day

BasisQueen

Nov 07, 2025  on Shopify

shes very helpful

DSTRESSED STUDIOS

Nov 06, 2025  on Shopify

Angel helped me as far as she could with a lost email account. we didnt resolve the issue but she forwarded it to other support.

Bittrix

Nov 06, 2025  on Shopify

Gildan solved my problem very quickly and professionaly.

NEROSSA™

Nov 05, 2025  on Shopify

I had some technical issues linking my CJ account to my Shopify store, and Angel Li was incredibly helpful in resolving them. She quickly understood my request and guided me through the process with clear explanations and helpful visuals. Her support made everything so much easier. Thank you, Angel, for your patience and professionalism!

Novaé

Nov 05, 2025  on Shopify

Great supplier with amazing customer service!

Luftballon-Welt

Nov 05, 2025  on Shopify

Excellent and Fast Service! ​Zean provides top-tier service! He helps directly and quickly and is a great support with all issues. He was extremely helpful in resolving my problems. Highly recommended!

EliteMascotas

Nov 05, 2025  on Shopify

Very good supprt from Alley Bee

My Store

Nov 05, 2025  on Shopify

Arina Dong (Customer Service) Amazing help solved my problem and was very patient. Thank You !!!!

Nuvéra London

Nov 05, 2025  on Shopify

Angel Li provided outstanding customer service. She was quick to respond, patient, and made sure all my questions were clearly answered. Her communication was professional and friendly, and she went the extra mile to resolve my issue efficiently. I really appreciate her help and the level of support she provided, a great example of what reliable service should be like 10/10!

גוף חדש

Nov 04, 2025  on Shopify

Good communication and fast reply with agent Connie Jin. Thank you.

My Store

Nov 03, 2025  on Shopify

Great experience with CJdropshipping! The platform works smoothly and the customer support is amazing. Special thanks to Gildan for being super helpful and patient – really appreciate her support!

Everything Divine

Nov 02, 2025  on Shopify

The CJdropshipping rep was very helpful in walking me through getting my account all set up.

JeSaMeLi

Nov 02, 2025  on Shopify

Der Support von Connie und Kerin ist super :) Vielen Dank für eure Hilfe und euer Verständnis!

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