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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,658)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

All Season-Market

Apr 24, 2025  on Shopify

perfect service! quick and professional. Way to go Ken!! Definitely 5 stars!

Little Madu

Apr 24, 2025  on Shopify

Their customer service is unmatched! Paradise Zhong and Ken Yang were willing to go above and beyond to help me out and im glad to do business with them!

Sterling Coset

Apr 24, 2025  on Shopify

Absolutely excellent service! I’m truly impressed with the support I’ve received from CJdropshipping, especially from Aron Lee. He has been incredibly helpful, patient, and professional throughout the whole process. Every time I had a question or ran into a problem, Aron was there to assist me quickly and effectively. The customer service is outstanding — they don’t just answer your questions, they really support you and guide you step by step. You can feel that they care about your success and want you to grow. Thanks to Aron and the whole CJ team, I feel confident running my store. I can only recommend this service to anyone who is serious about dropshipping. Thank you Aron – you’re the best!

Caviron

Apr 23, 2025  on Shopify

Alan on CJ Dropshipping was very easy to deal with and effective. I give him 10/10 in customer service.

AkuLuxe

Apr 23, 2025  on Shopify

Amazing Experience with Isabella and Her Team! Isabella and her team were fantastic to work with. They were super helpful, professional, and always quick to respond. Everything went smoothly thanks to their hard work and attention to detail. I felt supported the whole way through. Highly recommend them!

Maison Velour

Apr 23, 2025  on Shopify

Maidie Tu has been an amazing resource and partner at CJ for me. Helping me to locate items and fulfill them in a timely manner.

pneumatape

Apr 23, 2025  on Shopify

5 Stars – An Invaluable Part of the Team Working with Isabella has been nothing short of exceptional. She’s organized, proactive, and incredibly reliable. Whether it’s managing orders or handling supplier communication, Isabella brings a level of professionalism and precision that gives me complete peace of mind. What sets her apart is her attention to detail and her ability to anticipate needs before they even arise. She keeps everything running smoothly behind the scenes, allowing me to focus on growing the business. Her communication is always clear, timely, and solution-oriented—even when things get complicated. I genuinely consider her an essential part of the operation, and I’m grateful every day to have her in my corner. If you’re looking for someone who can handle logistics and supplier relationships with excellence and grace, Isabella is the one.

M U T I N I

Apr 22, 2025  on Shopify

I would like to thank the CJdropshipping support team, especially Christine Yu, for their prompt and professional assistance. I had some issues with the automatic order placement, but Christine responded quickly and helped me complete it manually. Everything was done quickly, clearly, and with great customer care. Thank you very much for the excellent service!

Flauschiq

Apr 22, 2025  on Shopify

Great customer support! Responds immediately and provides all help I needed. Thanks to Enid Dong!

Black Sun Nova

Apr 22, 2025  on Shopify

Great service provide by Kaycee Chen. Thank you.

The Compression Lab

Apr 21, 2025  on Shopify

Lene has been incredible to work with. She’s always fast to reply and genuinely goes the extra mile to help out whenever something pops up. No matter the issue, she somehow finds a way to sort it out quickly and smoothly. She really knows what she’s doing too — her advice and suggestions have made a big difference for my business. Honestly, having Lene on your side at CJ makes everything easier. She’s been a huge reason why things run so smoothly for me.

GoldenNails

Apr 21, 2025  on Shopify

Very good support, especially from Angel! Also you have way more control about from where your product comes from and how your product looks like than with other apps.

My Store

Apr 21, 2025  on Shopify

Pretty good costumer service, they are not too slow and always try to resolve your problems. I got attended by Billy Shi, all in all very professional.

Latitudesg

Apr 21, 2025  on Shopify

I found an agent named Leah Cheng, she helped me a lot, she took the time to answer all my questions, to suggest solutions, it was perfect

Evoleta

Apr 20, 2025  on Shopify

Mandy Helped me get better shipping prices, shoutout to Mandy and CJ team

Red Mammoth LLC

Apr 20, 2025  on Shopify

Krise Qi is easy to talk to and have so much patience. He explained and answered patiently all my questions. Excellent customer service !!! 5 stars!

Orvion

Apr 19, 2025  on Shopify

Joean Gu was incredibly responsive and made the entire sourcing process smooth and stress-free. His attention to detail and commitment to quality truly set him apart—highly recommended!

Mycozyhaven

Apr 19, 2025  on Shopify

I recieved very quick feedback from Jolie regarding my questions. Very helpful, i can only recommend!

Lavacoo

Apr 19, 2025  on Shopify

Once again, I received great help and my questions were answered quickly. A big “Thank You” goes to Jolie!

Gajetix

Apr 18, 2025  on Shopify

I solved a question about my product with aroun lee and she helped me very carefully and patiently, overall I highly recommend this program

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