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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Mijn winkel

Aug 21, 2024  on Shopify

Super great service by Livi Peng! Quick response and always accurate. Truly love to work with CJdropshippping and would recommend everyone! Thanks for everything.

Explore with Jesus

Aug 21, 2024  on Shopify

Tab Zhao the best support

WoodyLock

Aug 21, 2024  on Shopify

CJ is really great. They have a lot of great products. Especially I fond of theirs support managers. My bestie is Sabrina Liu! She helped my with all issues and questions. Great service!

TrendSpot

Aug 21, 2024  on Shopify

I had the pleasure of working with Cherry Xu from the CJ Dropshipping support team, and I am thoroughly impressed with her exceptional customer service. From the moment I reached out, Cherry was attentive, knowledgeable, and incredibly responsive. She patiently answered all of my questions, provided clear and detailed explanations, and went above and beyond to ensure that my concerns were addressed promptly. Cherry's professionalism and commitment to helping her customers truly stand out, making my experience with CJ Dropshipping smooth and stress-free. I highly recommend Cherry Xu for her outstanding support and dedication to customer satisfaction.

Havreline

Aug 20, 2024  on Shopify

Impeccable service! Jolie was responsive. I recommend

Dagwel

Aug 20, 2024  on Shopify

I am grateful to Agnes. CJ Dropshipping chooses its employees with the best quality personal. I am grateful to CJ Dropshipping and Agnes.

EcoEssentialsEmporium

Aug 20, 2024  on Shopify

Very Professional and quick response glad I have a great agent Luria Xie

Urlaubpicks

Aug 20, 2024  on Shopify

Sabrina Liu is very helpful and prompt with updates and information about my orders. Great experience with Sabrina!

Refined Raiment

Aug 20, 2024  on Shopify

Finally helping to make my dreams come true

Yogella

Aug 20, 2024  on Shopify

I had a problem with an order from my store. Maria took care of the problem in no time and helped me solve it. She is very friendly and accommodating. I highly recommend Maria.

Vexlie

Aug 20, 2024  on Shopify

My experience with CJ has been mostly good. They respond fast and always answer any questions you may have. I really appreciate Chandy Chen, she responds very fast, is easy to understand and she always fixes any issue I encounter. However, the only downside to CJ is they can't seem to be able to source products that have brand logos on them, I guess it makes sense for copyright, but still it's kind of annoying having to find other sellers.

Omniaring. Smartring for tracking Sleep, Fitness, Activities, Stress and overall Health

Aug 20, 2024  on Shopify

One of the best Dropshipping applications on shopify for sure. Had some issues with my orders but Lahne my agent helped me out alot.

Array Avenue

Aug 20, 2024  on Shopify

Working with CJdropshipping has been a game-changer for my business, and a huge shoutout to Rebecca Lin, an incredible agent! Rebecca has been an absolute pleasure to work with—she’s responsive, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. The platform itself is easy to navigate, with a vast range of products and reliable shipping options. But what truly sets CJdropshipping apart is their outstanding customer service, especially with dedicated agents like Rebecca who make you feel supported every step of the way. Highly recommend!

ReiraBeauty

Aug 20, 2024  on Shopify

I had a problem with my store but Amelia helped me very quickly.I really appreciated the speed in solving the problem!

Troi Mart

Aug 19, 2024  on Shopify

CJ-Dropshipping's customer service is quite supportive and quick fast. Sveta (From CJ customer support) helped me to solve some issues related to my inventory and hence my issue was fixed in few minutes. She helped me to fix inventory issues.

Acies

Aug 19, 2024  on Shopify

Very helpfull, good prices and they are quike at helping u! in special Sveta she helped me out alot!

Mr. Ortho

Aug 19, 2024  on Shopify

Zoey replied very fast and solved my problem within just minutes. I was surprised how fast my problem got solved. Very great service!

Verstaa

Aug 19, 2024  on Shopify

zoey is the champ!

Vidaxo-Stockholm

Aug 19, 2024  on Shopify

great help by April, good customer service

DIL- SUNRISE

Aug 19, 2024  on Shopify

Lahne solves all your concerns.. Top Top Customer service.

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