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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Lulita

Jan 08, 2026  on Shopify

Connie Jin was very helpful in solving my problem. The situation seemed hopeless, as no one could meet my requirements. Connie was efficient, quick, and competent in resolving my issue. I highly recommend her as a consultant!

What Else You Got?

Jan 08, 2026  on Shopify

Excellent service from Emily Liu! She's been incredibly helpful with product sourcing and order fulfillment. Emily is responsive, professional, and always goes above and beyond to negotiate better prices and solve any issues quickly. Her support has made running my dropshipping business so much smoother. Highly recommend working with Emily Liu at CJdropshipping!"

Moore Dealz 4U

Jan 07, 2026  on Shopify

I am very happy to report that my personal agent Adeline Wang helped me through a big mess with professionalism and personal contact. I was very frustrated due to a developer I had used to set up my e commerce store. I no longer work with this developer but she used her email to bind the store to my Cjs account. I had emaied the person to take her name off my account and she never responded. So I was stuck. I couldnt get orders to go thru bc my payment system had been set up with her email. Once I explained all that my agent Adeline went to work and after some verification and screenshots, she was able to get the store linked to me! I cant explain what a relief that was! If asked I would highly recommend her to help with your account.

Moon&Milk

Jan 07, 2026  on Shopify

Great customer service ! Angel is amazing

SissyShop

Jan 07, 2026  on Shopify

Très bon service client

Body Alliance Shop

Jan 07, 2026  on Shopify

Excellent customer service! Ken is really helpful he walked me through how to resolve my concern. Thanks Ken

ErgoHaven™

Jan 07, 2026  on Shopify

I'm very lucky to have Jocelyn, I've worked with her for couple weeks now and I can say shes the best. After struggling with finding good supplier with great product costs + shipping cost she helped me solve that problem, now I can comfortably make profits while having a very good COG and shipping cost. I highly recommend her for anyone starting out or struggling.

Avex

Jan 06, 2026  on Shopify

I had a great experience taking to Arina Dong on CJdropshipping, she answered all my questions regarding stock control/shipping methods and she is very responsive and helpful, definitely recommend! Thank you Arina! Excellent customer service.

Pandora Store

Jan 06, 2026  on Shopify

Amazing and fast service especially customer service name Connie That help me on the shipping method. She teach me step by step on the shipping method how to handle it and easy to understand. Thank you. Amazing WorkS

Olivier & James

Jan 06, 2026  on Shopify

Amazing support from Leah! I had some issues with product variants and syncing, and Leah helped me quickly and professionally. She responded fast, explained everything clearly, and guided me step by step. Excellent service — thank you, Leah!

Stay Beauty

Jan 05, 2026  on Shopify

Bonnie provided excellent customer support. She helped me resolve my issue quickly and efficiently by switching the shipping method fast and without any complications. Her communication was clear, professional, and very helpful throughout the process. Thanks to Bonnie, everything was handled smoothly and easily. I truly appreciate her support and outstanding service.

Royalessencelux

Jan 05, 2026  on Shopify

Minouli

Jan 05, 2026  on Shopify

Bonnie and Sam Huang was really helpful everytime I needed some help or had a question about something I didnt know . I recommend working with them, because they are always answering within hours or sometimes even minutes. really nice People, looking forward to work with Them in the future

Oak & Apron

Jan 04, 2026  on Shopify

I switched from zendrop to CJdropshipping and I don’t regret it this app is reliable for dropshipping and super helpful they always provide the best products to get you customers

My Store

Jan 03, 2026  on Shopify

angel le was very helful

Buy in Anywhere

Jan 03, 2026  on Shopify

This website is offering good service making things go smother. Thanks to their supportive and effective customer service especially Leah, I got my problem solved in less than 5 minutes. Many thanks to Leah and all the team

FurryFlight

Jan 02, 2026  on Shopify

Bonnie Gu was excellent she explain to me how the payment method works, her explanation was very easy to understand. I am a new to CJ drop shipping. I am very satisfied with Bonnie's professionalism.

Lilah Asher

Jan 02, 2026  on Shopify

Leah C was great helping manage my fulfilment orders!

PureNest

Jan 02, 2026  on Shopify

Great experience with CJ Dropshipping so far! The platform is easy to use and the service has been excellent. Connie has been amazing—very kind, supportive, and always quick to help whenever I have questions. I really appreciate her dedication and professionalism. Highly recommend CJ Dropshipping!

Govinda.Vault

Jan 01, 2026  on Shopify

I got the best response from the customer service agent Angel Li helped me with my doubts by providing immediate response.

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