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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,054)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Marvelous Miss McCray

Sep 26, 2025  on Shopify

Thanks Alley for helping through my first order. Quick and understandable response.

Veroux Mode

Sep 26, 2025  on Shopify

I'm amazed at how well CJ dropshipping works! I was assigned an agent named Elizabeth, and she's so helpful! I give them a solid 5 stars. Thank you, Elizabeth, you're the best!

Decor♦Beauty♦Artdig

Sep 25, 2025  on Shopify

Alley from CJ Dropshipping has been incredibly helpful and professional. She explained everything clearly and patiently, making the whole process much easier to understand. Great support!

PawfectCare

Sep 25, 2025  on Shopify

My experience with CJ Dropshipping has been excellent! My CJ agent Stan Lin is always incredibly helpful—quick to respond and always proactive in finding solutions whenever there’s a minor issue. Having Vject as my agent truly makes the whole experience outstanding from start to finish. He's consistently supportive and goes above and beyond to ensure everything runs smoothly. I really appreciate his dedication and professionalism!

Charmfulness

Sep 24, 2025  on Shopify

As always, Vject Wang provided outstanding customer support. He answered all my questions promptly and addressed my uncertainties with clarity and precision. His polite and professional attitude makes the interaction very pleasant. I truly appreciate his efficiency and dedication to helping customers. Excellent service every time.

MaggyKruella

Sep 24, 2025  on Shopify

Great service, especially when it comes to agents like bean li, they get the job done

ELYSIACY

Sep 24, 2025  on Shopify

Connie answered quickly and precisely to the questions I had so I was able to move on and understand the services provided. Exellent assistance.

Qexell ltd

Sep 23, 2025  on Shopify

Luna was exceptionally good with helping me out when I needed help with invoices and other stuff! Very professional and very fast with replies. I highly recommend CJ!

KYNKÉ

Sep 23, 2025  on Shopify

Thanks Bean

God Cloth

Sep 23, 2025  on Shopify

I needed help with a complex order and Angel was a great help. Stayed with me until it was completed. Very thankful she made so easy. I have found CJ to be the best fulfillment partner. If one of the other platforms doesn't come through, they always do. My go to!

LifeStyle By Adora

Sep 23, 2025  on Shopify

Jonathan Yan is an excellent representative. He has been assisting us professionally and efficiently throughout the process. His knowledge, responsiveness, and courteous attitude made the entire experience smooth and pleasant. He truly goes above and beyond to ensure customer satisfaction. Jonathan deserves a solid 5-star rating — highly recommended!

J5Essence

Sep 23, 2025  on Shopify

CJ has been so helpful all the services offered, the people on the other end really listen, hear and get you the answer you need to do what needs to be done. Starting a new business and not knowing everything on what to do and how to do it , it sure helps with this support. I am so appreciative of this type of support. Thank you so much Ken Cheng and Max, super helpful agents.

CHOW CHOW PARAISO

Sep 23, 2025  on Shopify

“A huge thank you to Charlotte,Aron,Billy, for her outstanding support! As a beginner in CJ Dropshipping, I had so many doubts and difficulties, but she has always helped me with incredible speed and contagious enthusiasm. She is so patient and manages to make even the most complicated things super easy to understand. With her, I always find the right solution in just a few minutes! Thanks to Charlotte, everything feels easier — truly impeccable and professional assistance. ”

Life on the Spectrum

Sep 23, 2025  on Shopify

Working with Luria Xie was great she sorted out my custom packaging issues quickly and understood what i needed.

Randromet

Sep 23, 2025  on Shopify

Luria Xie patiently rectified the issue I had with integrating CJ with Shopify. She was amazing and I'm happy for that.

LadyMaune

Sep 21, 2025  on Shopify

I've been working with Bonnie Gu, such a very patient person from CJ dropshipping, she help me to fill the form for an order, as i'm new to all this and very slow in replying and sending screenshop,and i'm not very good in english too. But still, she was very patient till the end. I do recommend her, she is very professional

LOORO

Sep 21, 2025  on Shopify

Great support! Gildan Wu was super helpful, answered my questions with patience and guided me step by step. It made my experience with CJ much smoother and gave me confidence to keep working with them. Highly recommended!

GeordyStore

Sep 21, 2025  on Shopify

I want Sincerely Thank Billy from CJdropshipping customer service. He was extremely patient, professional, and kind while helping me with my issue yesterday. Billy guided me step by step until everything was perfectly solved. His dedication and support truly impressed me. Excellent service. Thank you, Billy!

Squishimoo

Sep 20, 2025  on Shopify

The support team is very friendly and kind. Angel and also bonnie helped me a lot to solve complications with shopify!

Min butik

Sep 20, 2025  on Shopify

So far working really well with the setup and the support is really good from their team!

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