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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Arvess

Nov 22, 2025  on Shopify

Connie is really helpfull

thelostlily

Nov 22, 2025  on Shopify

Sam Huang has been very helpful and has made my experience a lot easier.

Shoptems

Nov 22, 2025  on Shopify

Very fast and helpful customer service from human agent Leah.

Pacepack

Nov 20, 2025  on Shopify

Angel Li from the customer service has been a great help to my concerns. She stayed patient and provided me with the necessary answers/assistance I need.

Al Burj Online Store

Nov 19, 2025  on Shopify

Angel Li (Customer Service) she is excellent!

Shop Smart Canada

Nov 19, 2025  on Shopify

Angel, help me resolve my issues. Thank you, Angel

GEARVO | Car Accessories

Nov 19, 2025  on Shopify

Absolutely outstanding service! Ken was incredibly professional, attentive, and went above and beyond to make sure everything was perfect. I really appreciate the smooth communication and the high level of expertise. Highly recommend — five stars!

Wardrobe

Nov 18, 2025  on Shopify

Bonnie from CJ is always very informative and helpful, she never fails to deliver!

Hidryte

Nov 17, 2025  on Shopify

Connie was really helpful and stayed on top of everything the whole way through. The process was quick, clear, and anytime something came up she had a solution ready. Made everything a lot easier for me.

Beautygear

Nov 16, 2025  on Shopify

I was very satisfied with Bonnie. She was able to set up everything I needed. Thank you very much.

Pawsome Pet Care

Nov 16, 2025  on Shopify

Great customer service -- Alan Yang is super helpful and knowledgeable. Platform is easy to use and has a ton of options for any dropshipping needs.

Protekfit

Nov 16, 2025  on Shopify

Bonnie is very responsive and fully meets my expectations. Thank you.

SVSSYDOLPHYN

Nov 15, 2025  on Shopify

Gildan Wu was very helpful! She answered all my questions in a timely manner:)

Zavora

Nov 14, 2025  on Shopify

Leah has been exceptional. She responded quickly, explained everything clearly, and handled my request with real patience and professionalism. It’s rare to find support that feels this reliable and attentive. Leah made the entire process smooth and stress-free. I truly appreciate her help — she’s an asset to the CJ team.

Bio Aura Lab

Nov 13, 2025  on Shopify

Very friendly support. They work quick and have all the answers. Recommend.

VeraStil

Nov 13, 2025  on Shopify

Working with Carys has been amazing! She’s always quick to respond, super reliable, and makes sure every order is handled smoothly from start to finish. Communication is easy, shipping is fast, and product quality has been consistent across all orders. Definitely one of the best suppliers I’ve worked with — highly recommend!

Memorable Accessories

Nov 13, 2025  on Shopify

I love the JC app. They make it super easy to list your products to your store front, as well as have great product selections. Their support is phenomenal. I want to personally thank Leah for her effort and professionalism in helping me resolve my concern. Her kindness makes you want to do business with CJ Dropshipping. Thank you CJ Dropshipping for your excellence in service and support.

str1kestudioz.shop

Nov 13, 2025  on Shopify

CJ Is awesome. Kerin is the man! Got me all sorted with a supplier in less than 2 days. Awesome service.

Revaura™

Nov 13, 2025  on Shopify

Excellent support, thank you Angel Li!

Sensory Planet

Nov 13, 2025  on Shopify

Flora has been so amazing, she always has a solution and can walk me through the most difficult questions I have, she takes the time to make sure I have all the information I need. She even had the most amazing advice when I was having a particularly bad day with my store. Her customer service even goes as far as wishing my daughter a happy birthday. Love working with her.

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