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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Lon Fashion

Sep 16, 2024  on Shopify

Beautiful site to see with the best support follow-up Ken

Nostalicon

Sep 16, 2024  on Shopify

Easy to use, you can always use the customer service to get help, Leah immediatly answered me and helped to get a solution.

Rouz

Sep 16, 2024  on Shopify

nice and quick response and detailed with agent Alan Yang

prestigepearls

Sep 16, 2024  on Shopify

cjdropshipping is easy to use and have a great support team. my support Connie Jin helped me a lot in my issue case

BrightLine Shops

Sep 16, 2024  on Shopify

Rebecca in customer support, SUPER helpful, and patient! Just a newbie, going through the order fulfilment process, and making sure all processes work, thank you so much!

Fashion Shop Company

Sep 16, 2024  on Shopify

I thank Angel for their 100% response service. I was supported in all my questions at any time of the day. quick and efficient response I am very happy with this exchange with. hope for my next answer to come across angel

Lewis-London

Sep 16, 2024  on Shopify

Jolie is incredible, super helpful

Elite Accessories

Sep 16, 2024  on Shopify

Angel ist sehr hilfsbereit antwortet schnell und präzise! Danke Angel

My Store

Sep 16, 2024  on Shopify

So far everything is going great. I had an issue upon sign up Alan was able to assist and walk me through it. Alan was patient and helpful!

Perquaza.com

Sep 16, 2024  on Shopify

Exceptional Service and Customer Care I had an outstanding experience with Ken from CJ. His quick and efficient service, combined with his ability to truly think along with the customer, sets a new standard in professionalism. Ken went above and beyond to ensure that my needs were met swiftly and thoroughly. More companies and individuals should take a page from his book when it comes to customer service. Highly recommended!

Lusvie

Sep 15, 2024  on Shopify

So far, the app has been intuitive and easy to navigate, with plenty of helpful tutorials available. Whenever I encountered more complex issues, my agent Ruth was always quick to respond with clear, concise instructions. My experience with CJ has been nothing short of excellent, and I really appreciate the support from their team. Props to everyone at CJ for making the process this good.

VENDUPEE

Sep 15, 2024  on Shopify

Quality of the products are amazing, fast shipping and best customer support

Wipe the Slate Clean

Sep 15, 2024  on Shopify

I was supported by Sveta today who was very helpful. He was able to help me with drop shipping and provided me with some useful links. Great customer service

GiftCentre

Sep 15, 2024  on Shopify

lets go!

JNZ Ecom

Sep 15, 2024  on Shopify

Great support from CJ when needed with all the necessary details. highly recommended. Kudos to the Chat support Sveta. very helpful!

Zenn

Sep 15, 2024  on Shopify

Perfect app when starting your dropshipping journey, orders are processed in the best way and they have very good costumer service with very fast answer time. Thank you Zoey for all your help.

Heat Kick

Sep 15, 2024  on Shopify

It is really good and my agent Lahne Zhang does a really good job

OMNIVAULT

Sep 15, 2024  on Shopify

I had an excellent experience with CJ Dropshipping! Doreen Zhu from the support team was incredibly helpful and went above and beyond to assist me with my concern. She was professional, friendly, and very attentive to my concerns, ensuring that my issue would be resolved promptly. I’m extremely satisfied with the service I received and will definitely continue working with CJ Dropshipping. Highly recommended!"

titoama

Sep 15, 2024  on Shopify

I just started drop shipping and was hoping to get the best treatment and help from CJ drop shipping. One day I texted customer service for help and I met an angel. Her name is Skylar Dai. She took me through the process with patience and upmost professionalism. From sourcing till Shipping, she was right there all the way. I am grateful to her and I know she must be an asset to your company.

Elégance 26

Sep 14, 2024  on Shopify

excellent service Chandy Chen

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