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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,919)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

www.bambusplanet.com

Oct 27, 2024  on Shopify

Surprisingly good and patient service, lots of products with a great profit margin, relatively easy to use and also works with eBay. Warehouses also available in Europe, so that if you have more financial means you can have the goods locally and ship them even faster. Shipping times are also very good (you can set how the goods should be shipped). White labeling is also possible. I am very satisfied.

Lunara

Oct 27, 2024  on Shopify

Ashely Wu is amazing at helping me with everything I need!

Beneath Beauty

Oct 27, 2024  on Shopify

Hi guys, I have had a very good experience so far with CJ. Our agent Amy Huang is amazing and she has helped us through the whole process of sourcing a product and getting a good price! She is also very nice and always there to help us. Thank you Amy!

LuneAura

Oct 26, 2024  on Shopify

Steph is just amazing, I never seen a customer service that give you a solution with explanation and screen shot before you even ask that question. I was having an issue with my orders syncing and asked her about 6-7 questions, the response time with screen shot was like 3 seconds for each question. I have no idea how can she be that fast and accurate. Thank you Steph!!! She is just so smart. Wish my future wife will be someone like her :D

R N M Outdoors

Oct 26, 2024  on Shopify

Good fast and easy customer service from Ashley wu

InstantJeux

Oct 26, 2024  on Shopify

Kribee Huang was reactive and very helpful

Vipecrafty

Oct 26, 2024  on Shopify

The customer service was awesome i was having a problem then i asked the customer service a nice lady named pauling helped so much definitely the best customer service out their.

Michael C. Miller

Oct 25, 2024  on Shopify

InModa

Oct 25, 2024  on Shopify

The order sync is fast and works good, sometimes the processing time is a little longer then expected. The support is great and always lightning fast. And I want to give a special shoutout to Garrison Wong.

Raeyer

Oct 24, 2024  on Shopify

方便快捷,客服小姐姐Christine Yu也很有耐心负责,推荐大家使用

Haven Lux

Oct 24, 2024  on Shopify

Great customer support! I have to thanks Bellica and Elsa for their enormous help.

Aurora Essence

Oct 24, 2024  on Shopify

I am truly impressed with the service Anisa provides! She is incredibly helpful, always quick to respond, and ensures I receive the best support. No matter what questions or concerns I have, Anisa is always there with a prompt response and finds solutions right away. Her professional and friendly approach makes it a pleasure to work with her. Thank you for your fantastic dedication, Anisa! Highly recommended!

Las Parisenne

Oct 24, 2024  on Shopify

Very good and fast service from Ashely Wu!

DAPR

Oct 24, 2024  on Shopify

Appreciate all the support that I got from Cherry Xu. Her reply is instant.

afghanbeautyspa.fr

Oct 23, 2024  on Shopify

Best service of cj dropshiping I am 1000 percent satisfied and specially thanks to kribee ,very polite and very gentle, thanks mr or Mrs kribee

densaco

Oct 23, 2024  on Shopify

Rami Wu was very supportive and help me to resolve my problem.Thank you

Kindred Timber Designs

Oct 23, 2024  on Shopify

So far so good. The app for sourcing products has been very easy and more automated than most, even the ones that say they are automated becomes a fiasco. Cjdropshipping is cheaper and has very good products with easy steps to fulfill. Pauling was my customer service rep who helped me split orders because I had a couple items that was not sourcing through cjdropshipping and she was super fast and made it very easy for me. Thank you Pauling

Dhabird

Oct 23, 2024  on Shopify

Pauling she's the best

AEROKEYS

Oct 23, 2024  on Shopify

Good

Glameys

Oct 23, 2024  on Shopify

July Chan from customer support is always helpful!

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