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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,653)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

polvart

Jun 22, 2025  on Shopify

Excellent service , Thanks to Arina Dong who always answers my questions.

Royal Hollow Wear

Jun 22, 2025  on Shopify

Great products and sourcing. My personal agent Alley is absolutely amazing. She's knowledgeable, friendly, extremely helpful and is always a pleasure to work with. She's a vital part of my business's success

Little Miss Diva

Jun 20, 2025  on Shopify

Flora has been consistently helpful and efficient. She's been trying to assist with the best shipping options and always provides clear, accurate instructions to navigate the platform. So far, everything has been smooth, very happy with the support!

essentielShop

Jun 20, 2025  on Shopify

I had a great experience with CJ Dropshipping! The service was smooth and efficient. A special thank you to Belle for her professionalism and quick responses — she was incredibly helpful and made everything easier. Highly recommend working with her!

House Of Luxe

Jun 18, 2025  on Shopify

I have just recently started working with CJ Dropshipping and so far I am impressed with their service. My agent Elem Miao is amazing. Always fast, reliable, and goes above and beyond to help my business run smoothly. Couldn’t ask for better support! Would recommend CJ Dropshipping to everyone.

HIVCHIC

Jun 17, 2025  on Shopify

Dealing with CJ was very smooth, thanks to the support team especially Kristy who was patient with me and helped me a lot.

Onyxify

Jun 17, 2025  on Shopify

Absolutely Outstanding App and Service! This is truly a wonderful app — incredibly user-friendly and efficient. What sets it apart, though, is the exceptional customer service. The support team is knowledgeable, responsive, and genuinely committed to helping users succeed. I want to give special thanks to Ms. Belle Bai, who has been managing my entire experience on the CJ platform. Her assistance has been nothing short of amazing. She took full responsibility for coordinating with suppliers and resolving every issue I encountered. All I had to do was place my orders — she handled the rest with professionalism and care. Honestly, 5 stars aren’t enough to express how grateful I am. Both Ms. Belle and the CJ app deserve so much more. Highly recommended!

GLOW UP

Jun 16, 2025  on Shopify

Outstanding customer service! I had a question about a product I wanted to launch the same day, and Bonnie came through fast. She resolved my issue quickly and made sure everything was in place so I could move forward with my ad campaign on schedule. Really appreciate the swift and helpful support!

SoleRevival

Jun 16, 2025  on Shopify

We've had an excellent experience with CJdropshipping. The platform is efficient and easy to learn, which makes the whole order process much smoother. I want to give a special thanks to Kimberly He, our dedicated agent, who has always been quick to respond and extremely helpful with any questions or requests. She consistently provides great support, helps resolve any issues quickly, and makes sure our business is working well in the backend. Kimberly’s dedication and professionalism make a big difference for our business, and I highly recommend working with her and the CJ team!

Holy Designs

Jun 16, 2025  on Shopify

I had an issue with my order and reached out to customer service, and Connie was the one who helped me. She was incredibly knowledgeable, patient, and quick to understand the problem. She guided me through the process, explained everything clearly, and made sure everything was taken care of. Thanks to her, the issue was resolved smoothly and efficiently. I truly appreciate her help. Excellent customer service!

The Baking Box

Jun 15, 2025  on Shopify

I had a phenomenally good experience with your support, very good treatment. I received help in the best way. I feel like I have come to the right place when it comes to the supplier. A big shoot out To you Anna

SuperCrafted Co.

Jun 15, 2025  on Shopify

Great app - the customer service is incredible - Bonnie Gu helped me for 30 mins straight and provided detailed answers with quick replies. Thanks Bonnie!

Glemix

Jun 14, 2025  on Shopify

There was a bit of trouble with my product but when I told 1 of the assistant Ken, without any issue they understood me straight away and gave me a clear explanation on what I should do next. Thank you

Vitalé

Jun 14, 2025  on Shopify

Solid and reliable app. The support does their best to help you with your requests and respond in a timely manner. Gildan has been especially helpful.

My Store

Jun 14, 2025  on Shopify

So far my experience with CJdropshipping has been pleasant, fulfilling orders is a straight forward process, very easy to navigate through the app. The service is great, my agent Enid Dong always responds in a timely manner and is willing to help with any questions i have to the best of her ability she is excellent to work with. I love that there is always support 24/7.

Vachelli

Jun 13, 2025  on Shopify

Working with Sam Huang has been an absolute pleasure. From day one, he's been responsive, reliable, and incredibly supportive. No matter what I need, whether it's help with product sourcing, order follow-ups, or customizing packaging, Sam always steps up and handles everything efficiently. What really stands out is his attention to detail and willingness to make sure things are done right. Big thanks to Sam for making my experience so much smoother!

Ristona™

Jun 13, 2025  on Shopify

Been using CJ now for almost 2 years. Always excellent support, competitive pricing and great fulfilment. My personal agent, July Chan is fantastic. She always tries to help me lower my costs of good and sources whatever I need.

ethohq

Jun 12, 2025  on Shopify

I highly recommend July Chan! She’s incredibly helpful, always goes above and beyond, and responds fast. Her support has made a huge difference you can truly count on her for anything you need.

TreasureHuntr

Jun 12, 2025  on Shopify

Perfect!

ByMOONLUX

Jun 12, 2025  on Shopify

Athena Li is very helpful. She always helps me with what I need. Easy to work with. Thank you!

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