Cucheng App Review: Features, Pros & Cons for Shopify

Customer reviews: CJdropshipping: Much Faster

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,919)

Overall rating

4.9

5

2,325
4

33
3

3
2

3
1

25

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
Fast shipping services and competitive product prices.
User-friendly interface, making navigation and order management easier.
A wide variety of products and sourcing options.

Common Concerns

Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
Some users experience poor customer support interactions, contrary to positive reviews.
Issues with feature implementation not meeting the expectations set by marketing.
Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Snax Shop

Nov 11, 2024 on Shopify

Marian Chen from CJ Dropshipping is fantastic! Super responsive, always on point, and her service is top-notch. She’s quick to help with any questions and keeps everything running smoothly. Highly recommend working with her for a seamless dropshipping experience!

Zodiac Bracelet

Nov 11, 2024 on Shopify

Fantastic service! Zoey, in particular, has been amazing—always ready to answer any questions I have and consistently willing to assist. Highly appreciated!

Unity Vibes

Nov 11, 2024 on Shopify

Great app and reliable supplier! The support system is excellent. Ashley Wu has always been helpful with all my questions and concerns. I highly recommend this app.

UniQueste

Nov 11, 2024 on Shopify

Yori Lin provided excellent service! They were helpful, responsive, and went above and beyond to ensure everything was perfect. I highly recommend their service.

Happynize

Nov 11, 2024 on Shopify

I am absolutely thrilled with the service of Charlie Zhang so far . I got fast replies and I feel a dedication to deliver outstanding service. On the one hand I was provided with good information and on the other hand I was provided with the possibility of communicating via WhatsApp to show picture of products I would like to have quotes on. The communication with Charlie Zhang has at all times be very pleasant and professional.

LARU

Nov 11, 2024 on Shopify

Zoey helped me with questions I didn't know, I really appreciate it!

Arlo Basket

Nov 11, 2024 on Shopify

Really appreciate your support @skylar

ZiziHaven - Home and Office Decor

Nov 11, 2024 on Shopify

Very accommodating! Sini Liu is very responsive with my questions.

KEMORA

Nov 11, 2024 on Shopify

Krise was perfect in helping out with my problem. Thanks

Super Store

Nov 11, 2024 on Shopify

About Help: I met Leah Cheng, a consultant from CJ. She was fast. She knows a lot about CJ products. Solve my problems very fast and was very gentle. About CJ: Best of the best. Easy to find the "Help Consultant" and very nice! I had an excellent experience. Both are 5 out five stars Thanks Lea.

My Store

Nov 11, 2024 on Shopify

Trully profesionals - Support Top class - Sourcing Top class - Delivery will see soon !!!

VALUR

Nov 11, 2024 on Shopify

Perfect

Mannory

Nov 11, 2024 on Shopify

Perfect cutsomer Service, very kindly and helpfull Thank you Enid Dong

Planti Boys

Nov 10, 2024 on Shopify

Brilliant website, love the automatic fulfilment and the customer service is top tier, I get replies within seconds with brilliant responses provided by Kribee Huang. 100% recommended.

Poopies Minions

Nov 10, 2024 on Shopify

Angie Li was very patient and understanding. She walked me through the processes of fulfilling shipments. Great customer service!

Favorek

Nov 10, 2024 on Shopify

parfait

PuddleToes

Nov 10, 2024 on Shopify

I've been working with CJ Dropshipping, and my experience has been fantastic. Their platform is user-friendly and efficient, with a wide variety of products. What stands out, though, is their exceptional support team. I’d like to especially thank Cherry Xu, who has been incredibly responsive and understanding throughout the process. Cherry took the time to understand my needs and provided prompt, thoughtful assistance, which made all the difference. Her professionalism and dedication truly exemplify CJ Dropshipping's commitment to customer satisfaction. Highly recommend working with them!

McRick

Nov 10, 2024 on Shopify

Fantastic service, fast response and quite professional. 10/10

FastBuy

Nov 10, 2024 on Shopify

Fast answering and offered all help that I needed. Bonnie Gu gived me all infos that I need.

Domisana

Nov 10, 2024 on Shopify

Sini Liu ⭐⭐⭐⭐⭐ "I was blown away by the customer support! They were quick, friendly, and went above and beyond to help with my order. It made the whole shopping experience so much better. Highly recommend!"