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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

The Mythic Vault

Oct 12, 2024  on Shopify

I just got a wonderful experience with CJ Dropshipping it has a lot of products and the Service is good and "Ken" just helped me to solve my problems...

Luminessbty

Oct 12, 2024  on Shopify

Great support/customer service @anytime. I love them. You can litteraly sort anything out in matter of minutes.

Henry Jobarko

Oct 12, 2024  on Shopify

Super Support und vor allen Dingen die schnelle und kompetente Bearbeitung bzw. Beantwortung meiner Fragen ist wirklich eine super Organisation von CJdropshipping. An dieser Stelle herzlich Dank an Billy. Super!!

Hydronyx

Oct 11, 2024  on Shopify

Amazing app, straightforward to use. Harvey has been a huge help in getting me set up

relaxopro

Oct 11, 2024  on Shopify

Excellent service. I needed help, and the agent Rami Wu explained everything to me in detail and gave me the necessary guidance. I am very satisfied. Keep up the great work!

Leo & Hazel

Oct 11, 2024  on Shopify

The support this app provides is exceptional. I have used this app to fulfill multiple products and they are able to get the job done perfectly every time. Doki Huang has been so helpful and has aided me in completing many orders with my stores. Definitely use this app if you want to increase your sales, orders and get prime fulfillment services.

DUBRELLA

Oct 11, 2024  on Shopify

I had an incredible experience with Leah from CJdropshipping's support team! She went above and beyond to assist me with my inquiries and ensured everything was resolved quickly. Her professionalism, patience, and knowledge really stood out. The platform itself is fantastic, with great products and reliable service, but the customer support, especially from Leah, makes it even better. Highly recommend CJdropshipping, and a special thank you to Leah for her outstanding help!

Fashionnsio

Oct 11, 2024  on Shopify

got great support from Arina Dong which made it easy to use CJdropshipping.

Lumerix

Oct 11, 2024  on Shopify

Great partner for dropshipping and so far everything has gone well with my orders. The customer support with Arina Dong is also always very supportive and solves my problems.

LUXESHOP

Oct 10, 2024  on Shopify

I've been using CJDropshipping and have found the platform quite user-friendly. I especially appreciate how efficient their support team is in handling requests, for instance specialist Connie, making the process smooth. Another great feature is the availability of reviews from other shops on almost every product, which helps in making informed decisions. Additionally, the wide range of product categories offers flexibility when selecting items to add to your store.

Trends Zone

Oct 10, 2024  on Shopify

I had an issue that needed urgent attention, and I was fortunate to have Rami Wu from the CJ customer support team assist me. Rami was incredibly helpful and responsive, walking me through each step to resolve the problem quickly. The CJ customer service team is highly efficient, and I felt reassured by their professional and friendly approach. Thanks again, Rami, and the entire CJ team!

Easy Breezy

Oct 09, 2024  on Shopify

Really great platform for dropshipping with a wide variety of high quality products that are regularly being updated. There customer service agents are also very responsive. My agent Bin Han has been very helpful and is always available to assist me with any inquiry I have, and provide me with effective solutions.

Lullababee

Oct 09, 2024  on Shopify

Service client très réactif, Rebecca a répondu à mes questions sur le stock de certains produits dans les 20mn!

NAYFENZ

Oct 09, 2024  on Shopify

Cj support team are very helpful and were able to provide me with such important information in setting up the shipping and delivery process for my online e store business, as a new store owner trying to figure this all out on my own was a challenge, the support team from Cjs made it a whole lot easier,Enid Dong thank you for you ongoing support you where very supportive and fundament in the success of our conversation with out you help i could not take this next step closer to achiving my goal so Enid thank you again.

nicebro.

Oct 09, 2024  on Shopify

Outstanding Service and Support by Harvey Zhang - Highly Recommended! I have been working with Harvey Zhang as my agent on CJ Dropshipping, and I couldn’t be more pleased with his service. Harvey is extremely professional, responsive, and goes above and beyond to ensure that all of my needs are met. From sourcing products to resolving issues quickly, he always provides timely updates and excellent communication.

Velvet Hair

Oct 09, 2024  on Shopify

I love the way take care of your every query and need and they can explain in detail. very happy with Christine

Rosvall Design

Oct 09, 2024  on Shopify

I get great personal service from Stacey as usual, very fast and efficient.

racawearing

Oct 08, 2024  on Shopify

Gud Gud Gud Gud Rebecca Lin

fath

Oct 08, 2024  on Shopify

I give you a 5-star rating; you are amazing in your field, kribee Huang.

Finch Vista

Oct 08, 2024  on Shopify

Great. I like the customer support WhatsApp most. They respond very well.

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