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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

EaseUp Planners

Sep 17, 2025  on Shopify

Wonderful customer support experience! Especially from Bonnie

Paws Powers | Your Pet's Happy Place

Sep 17, 2025  on Shopify

Working with Arianna and her team at CJ Dropshipping has been such a great experience. They’re always responsive, friendly, and really go the extra mile to help when a problem arises. Arianna makes everything feel simple and stress-free, and I honestly appreciate the support they’ve given me. Big thank you to Arianna and her team for making everything easier!

Jewellery Store

Sep 16, 2025  on Shopify

Angel Li was super helpful when the AI bot was not. Thanks

LOVIN'LOLA

Sep 16, 2025  on Shopify

I’m just starting out with CJ Dropshipping and I already feel very well supported. The app is easy to use and makes everything much smoother. A big thank you to Bonnie Gu, who always replies immediately, friendly, professional, and super helpful. I truly feel in good hands here!

savaine

Sep 15, 2025  on Shopify

Ariana was very helpful and she made the process of fulfilling orders, shipping rates, and pricing very easy and straight to the point. She was very nice and quick to respond. Cjdropshipping is my go to supplier.

MyAbbyMind

Sep 15, 2025  on Shopify

Alan is the best employer CJ, best customer service, always quick answer and professional support. Thank you so much from UK London with love for Alan.

The Homme Couture

Sep 15, 2025  on Shopify

I have been using CJdropshipping for a while now and I’m very satisfied with the products and the service. I want to thank my agent Cara Zeng for helping me through tough times!

FashionJunkie

Sep 14, 2025  on Shopify

Love the app and customer service. When I have a question they respond fast, polite and always with the right answer so you can get on with your work. Box Chen among others really helped me out when I needed an answer fast to package my orders for example. Thank you!

Lumvera

Sep 14, 2025  on Shopify

Good customer support ,everything got figured out . Easy to fulfill with this app

Good Vibes Spread Love

Sep 14, 2025  on Shopify

Great service from Ken Yang

CarePets

Sep 13, 2025  on Shopify

I had a soldout issue on all products, Angel Li helped in solving the problem effectively. The responses she gave me fast and easy to understand making the whole conversation great. Thank you so much

Ultim8 Designs 4 U

Sep 13, 2025  on Shopify

i HAD AN INVENTORY/SHIPPING ISSUE TODAY AND CONNIE WAS AWESOME. SHE WAS VERY KNOWLEDGABLE AND HELPFUL. CONNIE VERY PATIENTLY WORKED WITH ME UNTIL RESOLUTION. i AM VERY GRATEFUL AND HAPPY TO WORK WITH CJ DROPSHIPPING AND HAVE THEM AS A VENDOR!

Leverage On Heroes Women Store

Sep 13, 2025  on Shopify

The customer service were excellent in handling issues with swift assistance, Luria Xie was very helpful. Thanks

lyrawear

Sep 13, 2025  on Shopify

Arina Dong helped me out with a problem I had with my product. Fast response with fast help. I really appreciated it. And recommend her to anyone looking for help.

Épilae

Sep 12, 2025  on Shopify

Thanks a lot to Connie very helpfull !! <3

Lumneon

Sep 12, 2025  on Shopify

Charlotte took care of creating a ticket on my behalf . She responded quickly, which I really appreciated — I just wish this level of responsiveness happened more often

Glitz n Glam Discounts

Sep 10, 2025  on Shopify

My rep Leah was amazing and in 5 minutes helped me fix a problem I had spent hours trying to solve !!!!!!!!!!

TrendyNest

Sep 10, 2025  on Shopify

Great service. Ken Yang assisted me to resolve an issue that had took me hours. He took me step by step on how to resolve it. I have never been that happy, I really appreciate.

AllesOutdoor

Sep 10, 2025  on Shopify

Thank you Connie for helping me with connecting the products I'm having problem with.

Vellano

Sep 10, 2025  on Shopify

CJ has great support, much better than other free suppliers. Especially this girl, Connie Jin . She is the best support agent in the entire UNIVERSE!!! Period.

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