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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,671)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Svensk Butik

Nov 29, 2024  on Shopify

We’ve been working with CJ Dropshipping for our e-commerce business, and we couldn’t be happier with their service. As our supplier and CSR, they have consistently gone above and beyond to ensure smooth order fulfillment and timely support. Their platform is easy to navigate, which makes our operations more efficient. They are always responsive and willing to help with any questions or issues, making them a reliable partner for our business. Highly recommend CJ Dropshipping for anyone looking for top service!

LONDONGRL

Nov 29, 2024  on Shopify

My agent is Bring and he helps me with anything and always replies fast no matter when. Couldnt be more happy with him and would give him 10 stars instead of 5 if it was possible.

Phazser

Nov 29, 2024  on Shopify

Very good service, Kristy Deng in particular was very helpful

Luminae

Nov 29, 2024  on Shopify

Easily the best platform for products, Sena is amazing for all my needs, quick and helpful!

thegirlies

Nov 28, 2024  on Shopify

I've had a phenomenal experience using Cj especially thanks to my private agent Harvey Zhang. He's been nothing short of helpful and I wouldn't rather work with anyone else than him.

Sapero Shop

Nov 28, 2024  on Shopify

Amelia does an amazing job!

Spoons & Coasters

Nov 28, 2024  on Shopify

Very handy app and Customer service is always very helpful. Thank you to Box Chen for assisting me with an order issue I encountered with packaging

All Inclusive Family Treasures

Nov 28, 2024  on Shopify

CJ has a star agent named "Willa"! From the start till now, Willa has helped me at every step- from setting up my account to delivery of all my sample orders - she has followed through at every step. Her attitude is truly fantastic and I am so happy with the app, the products and the service. Thank you so much.

Emmarotterdam.nl

Nov 28, 2024  on Shopify

I've been using CJ for several months now and it is hands down the best platform out there. Product selection is incredible, support is blazing fast, they can source almost anything for you, and it has perfect integration with Shopify. My agent John has been spectacular - knowledgable, friendly, responsive, and helps me with anything I need. Overall, you can't go wrong with CJ!

My Store

Nov 28, 2024  on Shopify

Best service, fast, friendly Luria Xie thank you very much

NAVEVO

Nov 27, 2024  on Shopify

John Tao helped me alot with my problems. The communication was fast and simple.

BOLLEVO

Nov 27, 2024  on Shopify

Nice assitance, I got good service from Dolly

Aqualytee

Nov 27, 2024  on Shopify

I really appreciate how fast and precise I can get information from the agents especially Steph who even give me additional information that I found very relevant. Thank you keep it that way

K9 Unit

Nov 27, 2024  on Shopify

Fast support and very helpfull !

Chérie Couture

Nov 27, 2024  on Shopify

Amazing app! Customer Support is fast and reliable, props to Suki Huang and the team.

내 스토어

Nov 27, 2024  on Shopify

Ken is a truly kind and capable customer service agent who provides quick responses. Thanks to him, using CJ Dropshipping has become much more convenient.

LunAsya

Nov 27, 2024  on Shopify

"Skylar Dai" is the best customer representative I have ever seen in my life, she found solutions to all my problems, thank you very much.

Gorgeous Feather

Nov 27, 2024  on Shopify

If you are looking for one voice for customer service all over CJ Dropshipping, that would probably be the voice of Dolly Liu. She pays such great attention to the customers, yet she never fails to reach higher ends in making everything work. From organising everything on the timely deliveries, to being able to attend on product and stocks, Dolly has proven fantastic assistance time and again. Never has anyone else's responsiveness and dedication made such a difference in one's business operations. I feel reassured knowing that she is available to assist at all times. Thanks, Dolly, for your professionalism and hard work!

YUKONY

Nov 27, 2024  on Shopify

I am very satisfied with the customer support. Walter was very helpful and assisted me a lot. Quick response times, and he was able to directly help me with my issues

Tradehubnow

Nov 26, 2024  on Shopify

Working with Billy has been an amazing experience! The service was exceptional, with timely responses and professional handling of my inquiries.

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