Cucheng App Review: Features, Pros & Cons for Shopify

Customer reviews: CJdropshipping: Much Faster

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating

4.9

5

3,171
4

42
3

5
2

3
1

42

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
Fast shipping services and competitive product prices.
User-friendly interface, making navigation and order management easier.
A wide variety of products and sourcing options.

Common Concerns

Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
Some users experience poor customer support interactions, contrary to positive reviews.
Issues with feature implementation not meeting the expectations set by marketing.
Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Frankie Luxury

Oct 27, 2025 on Shopify

Sam Huang was absolutely amazing i had issue with a shipping method and he went above and beyond to find another shipping method cant thank him enough

Sock Helper Pro

Oct 25, 2025 on Shopify

I had an amazing experience working with Angel Li from CJ Dropshipping! She was extremely patient, clear, and professional throughout the process of transferring my inventory to the U.S. warehouse. Angel made everything easy to understand and guided me step by step. Highly recommend her support — she’s fantastic!

Sohilla

Oct 25, 2025 on Shopify

Thank you so much, Connie, for your kind and excellent support.

Riche Cote

Oct 24, 2025 on Shopify

Ive been working with Ariana for a while now and she is the best Agent i worked with so far!!

HydroVive

Oct 23, 2025 on Shopify

Greater assistance my problem was solved very fast I am very happy ! Thank you very much again

Qorsage

Oct 23, 2025 on Shopify

Angel Li (Customer Service) was really helpful . 5 star service.

Wilbury Whippet

Oct 23, 2025 on Shopify

Angel was excellent and extremely efficient with helping me today and made my experience with CJdropshipping much less stressful. Thank you very Much Angel

Little Sunshine Store

Oct 23, 2025 on Shopify

Great Dropshipping Platform and good customers service, the agents are are always available 24/7 and really helpful. I do recommend Raymond super helpful agent.

WNA GLOBAL STORE

Oct 23, 2025 on Shopify

Thanks for Belle as my agent for CJ Dropshipping. She is very helpful!

Imterio

Oct 23, 2025 on Shopify

thank you very much for your support, I am personally impressed with Gildan, who responded very quickly and solved my problem. Thanks Gildan

divaree

Oct 22, 2025 on Shopify

An agent named Leah helped me a lot! 10/10 service, great and clear communication.

Blossom Elle

Oct 22, 2025 on Shopify

Great experience, fast, helpful, supportive! 5 stars for me! My Agent is Ariana super happy with her helpful work.

The Treasure Shop

Oct 22, 2025 on Shopify

5 Star All day long. Ask Connie and she will bend over backwards to assist you. She even helped me solve 3 problems at once. Will recommend and refer to all my friend. Great working with people that really want to assist you in every way possible. Keep up the fantastic work. Thanks

Vera's Gift Shop

Oct 21, 2025 on Shopify

CJ has also been an excellent partner with my store in helping me with sourcing products and also assisting with any questions that I have. Sam Huang has been particularly helpful with resolving my recent issues.

ELECTRONIC GADGETS

Oct 21, 2025 on Shopify

angel on the cjdropshipping is the best!

judineorganics.com

Oct 21, 2025 on Shopify

I needed assistance with getting the CJdropshipping products inventory to become available in my shopify store and Connie Jin (Customer Service) Agent guided me to the correct process via CJdropshipping and Shopify platform and now my products are available for sale. She was very patient and kind and she advised and handled my issues well especially when explaining what I should do. She made it all seem simple and easy to follow her instructions.

Crowned Heirs

Oct 21, 2025 on Shopify

Connie was invaluable with all my questions and helped me to understand how the CJ system works. Please open a warehouse in South Africa. This will be really great!

Biozora

Oct 20, 2025 on Shopify

Luria Xie was excellent in CS today!

THERMACUP

Oct 20, 2025 on Shopify

j'ai fais une grosse erreur et ils m'ont aidé en un claquement de doigt excellent

Elura

Oct 20, 2025 on Shopify

I needed help with changing a customer adress. She was very nice and helpful. My sales rep were Maidie tu&Connie