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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Seaside Bohemia

Jun 24, 2024  on Shopify

The best part about CJ is definitely their CUSTOMER SERVICE and their attentiveness to me as a customer. I was assigned Isabella from day one, and she has gone above and beyond in every way. always there to sort out my problems, prices and quality control. i could not run my business without her and cj helping me out along the way. if i could however offer cj some feedback..... it s to PLEASE TRY TO SOURCE HIGHER QUALITY PRODUCTS! some things are wonderful, however your suppliers could really up their quality. other than that, thanx Isabella and cj for all you do.

SummerShop

Jun 24, 2024  on Shopify

When I first got into CJ it was very over whelming, but thanks to Kaycee Chen she made it much easier. Even when issues came up she was always there to help. I recently passed 100 orders on CJ and its all thanks to Kaycee. So grate full for her, she was quick to respond and even helped me when she wasn't feeling good. Thank you CJ and thank you Kaycee!!

Jolir

Jun 23, 2024  on Shopify

Excellent platform and customer support, especially that from Yori Lin. She responded quickly, to the point, and provided the solution. Absolutely, above expectations.

Teride

Jun 23, 2024  on Shopify

Cj Dropshipping customer service is unmatched. They will always gladly help you answer any questions that you may have. Leah, she was extremely helpful and quick to respond. Plus, the prices and shipping of Cj are so good and beginner friendly. If you haven't tried it, give it a chance.

Toptrove

Jun 23, 2024  on Shopify

A big shout out to my customer service representative Leah. She has been extremely helpful to find my way around CJ when I first started and anytime I have questions about products she is very responsive and of great help. CJ dropshipping is an easy to use tool.

Coral Canvas

Jun 23, 2024  on Shopify

Jolie zhu answered everything to my satisfaction

Topdecheztop.fr

Jun 23, 2024  on Shopify

very nice service

BELTISSE

Jun 23, 2024  on Shopify

I want to commend Bianca for her outstanding customer service. She consistently handles my requests promptly and efficiently, showcasing a high level of professionalism and dedication. I have always been thoroughly satisfied with her service and looking forward to continue like that, also with regard to new prices for increasing my business. Thank you, Bianca!

caroont

Jun 23, 2024  on Shopify

I have been using CJ for almost 2 years, my agent Ceci is the one who helped me in every possible situation whenever I wanted to test a product and even when I have some difficulties in choosing a product. Thumb up

MALAMUTA

Jun 23, 2024  on Shopify

Great service, nice quality products ! Five Stars application

Lootdrop

Jun 23, 2024  on Shopify

I'm very pleased with CJ Dropshipping! The service is consistently reliable. I want to especially mention the support team, who are always friendly and helpful. Miya Huang deserves a special thanks for patiently and competently answering all my questions. Her support has made my experience with CJ Dropshipping smooth and hassle-free. Thank you for the great service!

aclasshop

Jun 23, 2024  on Shopify

Gayet Başarılı bir şekilde işliyor

Zolikaz

Jun 23, 2024  on Shopify

Je suis très satisfaite de ce spécialiste du Dropshipping, et notamment de Chloe Zhang qui m'a souvent aidé lorsque j'en avais besoin. Je recommande. Fournisseur fiable, avec des tarifs et des délais de livraison très abordables.

Kidklassics

Jun 23, 2024  on Shopify

I am just starting my journey with Cjdropshipping and I might say that the service from Yori Lin was just excellent, procieve exceeded my expectations. He is so very professional and takes care of business. Definitely a great asset to Cjdropshipping. I have not been disappointed with his service. Thank you Yori

The Tiny Guys Dog Haus

Jun 23, 2024  on Shopify

Great experience so far, easy to navigate and my customer service agent Alan has been super fast to respond and help with my questions.

BMerciful Fashions

Jun 22, 2024  on Shopify

Connie was GREAT Support. Connie was really helpful and knowledgeable. The BEST Customer service by far :)

Health♻️Switch

Jun 22, 2024  on Shopify

Special thanks to Arlene Nong, Bonnie Gu and Whalen Zhu for helping me get my nicossmiles.com store going! Best dropshippping app in my opinion. Customer support 24/7 and it's completely free!! Yay CJ :D

Pethugs

Jun 22, 2024  on Shopify

I wanted to take a moment to commend Billy for the outstanding service he provided. His expertise and professionalism were evident in every interaction, and he offered clear and comprehensive answers to all my questions. Billy's assistance made a significant difference in resolving my issue efficiently. Thank you, Billy, for your excellent support!

PetDreamZone

Jun 22, 2024  on Shopify

I was working on the site on a Sunday afternoon from California, so I was pleasantly surprised by the quick and helpful feedback. It is very important for me to have fast information support 24/7. Thanks to consultant Ruth for a great job

Dream Boss

Jun 22, 2024  on Shopify

Jolie is awesome ✌️he really deserves 5stars.

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