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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,098)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Holy Projector

Apr 30, 2024  on Shopify

I love this platform I got with the best! Loker Wang, he always answers extremely fast, most helpful guy in CJ dropshipping right now, and ready to solve any problems. Recommend 10/10 service. I love this app!

Homebee Marketplace

Apr 30, 2024  on Shopify

Cherry Xu - She's the best!

Bananablush

Apr 29, 2024  on Shopify

Very nice service from Anthony, I'm a new starter and so far i'm very happy with the guidance.

Leclerc Co.

Apr 29, 2024  on Shopify

My agent Krise Qi on CJ Dropshipping has been amazing!! Always available and has answers for all of my queries. Very satisfied :)

Bits N Bobs Trading Co.

Apr 29, 2024  on Shopify

Had a few questions and wanted to add some ordering variants to a certain product. Sita Cui was very helpful, had my answers in minutes and had my variant's added very quickly. Great Job!

Cupify

Apr 29, 2024  on Shopify

Leah Cheng was so great and patient to tell me how to process my orders when I am new

Zavelli

Apr 29, 2024  on Shopify

Ruth helped me a lot. She responded very quick and could solve my problem within seconds.

Kazura

Apr 29, 2024  on Shopify

thank you Rami Wu for your help!

LoveJoyQuilts

Apr 29, 2024  on Shopify

Very satisfied with the app and the service. I was recommending the app to all friends who were still sourcing from AliExpress directly, there is no point in it any more. Special thank you to mu personal agent Carrie Wang, her service is a top-notch, always helpful with a very fast responding time, 5 stars for sure!

Nevaeh Clothing

Apr 29, 2024  on Shopify

Great Experience, Karen Jiang was my personal assistant at CJ and was extremely helpful! Karen Jiang had great manners, and helped resolve any issues I had very quickly!

Zippie Kid

Apr 29, 2024  on Shopify

Elsa Tong helped me crosscheck the stock of the items with the supplier. She followed up on my request and got back to me as she promised. I appreciated her service. Thank you, Esla!

Isotherme Corner

Apr 29, 2024  on Shopify

It's been several months I am working with Marian Chen and I recommand her. She is really committed about helping you to find solutions to be able to sell your products (packaging, stock ..). Always available, this is really pleasant to do business with her.

BRICKS&KICKS

Apr 29, 2024  on Shopify

Doki Huang is the best support agent I ever had experience with... She really is a gem and CJdropshipping team should reward her before she starts working for someone else (probably me lol) CJ Overall is not the best supplier you can have but for beginners kinda OK.

Modern Luma

Apr 29, 2024  on Shopify

The best supplier and team. Agent JoyZhou was extremely helpful and helped me get costs of goods down.

Tout pour la Femme

Apr 29, 2024  on Shopify

Great Agent , all the time available, very helpful

lujiv

Apr 29, 2024  on Shopify

Great customer service, grant weng is always quick and clear with responses!

COSIPETS

Apr 29, 2024  on Shopify

A very good platform and the agent Marian Chen is exellent, very professional and very willing to help her customers, it's done!

Verteasy

Apr 29, 2024  on Shopify

I had a fantastic experience with Raymond He who helped resolve a complex dispute with professionalism and ease. He communicated attentively, explained the resolution steps clearly, and even followed up to ensure everything was settled to my satisfaction. His exceptional service not only resolved my issue efficiently but also exceeded my expectations. Highly recommended!

ConductTune

Apr 28, 2024  on Shopify

It's an amazing all-in-one free dropshipping app. They do everything for you, from sourcing products you can't find to private inventory and shipping. My agent, Bring, is the BEST AGENT! He is very kind and professional. He answers any questions quickly and with detail, so if you get Bring as your agent, then you are lucky, as you are in good hands :). It's an amazing dropshipping app, and Bring is THE BEST!

lamelshop

Apr 28, 2024  on Shopify

bonnie is amazing

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