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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,098)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Innov'Accessoires

Jun 03, 2024  on Shopify

I am currently usine cjdropshipping and it is a really great app with really good services ! Thank you really much to Joean Gu for helping me in my path and providing me really good and fast services

UniqueThings

Jun 03, 2024  on Shopify

ken is doing a great job. Very friendly. Thank you

New For You

Jun 03, 2024  on Shopify

Whalen is a great fast dedicated agent who make it easier and smoothly!

thisask

Jun 03, 2024  on Shopify

So far so good! I am starting a brand based in the US and have been looking around for solutions for my product sourcing and fulfillment. As of me writing this review, CJdropshipping and especially the live agents have been extremely helpful in guiding me and sourcing products efficiently. Shout out to the agent I am currently working with, Joy Zhou, she has been very accessible and has a good understanding of English and communication skills.

from our baby to yours

Jun 03, 2024  on Shopify

I would of course recommend CJ. But the best thing about CJ Dropshipping is, by far, my customer support person, See. I had to use a few people due to the time difference but I quickly learned that it was well worth my time to wait and do all of my business with See. She was so patient with me, and was able to answer most of my questions and when she couldn’t she was very quick to find someone who could. I can’t believe my luck to be assigned to See!!!!

ELSANOVA

Jun 03, 2024  on Shopify

CJ Dropshipping is the best supplier ive worked with in my time doing dropshipping. My agent Tab Zhao is attentive, he is quick to help with sourcing products and he goes the extra mile to get you the best pricing possible. Highly highly recommend this company to fulfill your ecommerce needs.

TReen Store

Jun 02, 2024  on Shopify

I would like to thank Arlene for the great support, very helpful and courteous, thank you very much

Beachbabefashion

Jun 02, 2024  on Shopify

I recently encountered an issue with my CJ Dropshipping account, but thanks to Zoey's exceptional assistance, I'm back on track and couldn't be happier. Zoey swiftly resolved the issue, demonstrating professionalism and expertise throughout. Her friendly demeanor and dedication to customer satisfaction make her one of the best in customer service. If you ever need help with CJ Dropshipping, Zoey is the person to turn to. Thank you, Zoey, for your stellar support. I am so happy now thanks Zoey

BergnebelSchmuck

Jun 02, 2024  on Shopify

Zoey is a very nice Person

easeSeason

Jun 02, 2024  on Shopify

We started partnering with CJdropshipping in April 2024 and have been impressed with their excellent customer service and helpful guidance as we launched our store. A big shoutout to Grant Weng for his unwavering support from day one! He's always there for us and never lets us down. We would recommend CJdropshipping to anyone looking for a reliable partner.

ZENBRACELET

Jun 02, 2024  on Shopify

Appreciate the support from Rebecca. Fast and give a lot of value. Thank you.

Franko&Polaco

Jun 02, 2024  on Shopify

Lahne is the G.O.A.T!

MerchByMeraki

Jun 02, 2024  on Shopify

Great App all round - from product variety, pricing, branding & packaging, and the whole 360 process for dropshipping A-Z! Best & most important part is their Super Customer Support - special thanks to my super speedy, extra-helpful and VERY patient support agent Tab Zhao!! Thank you for your guidance and great attitude everytime Tab :) Keep it up CJ!

Snap Seasons

Jun 02, 2024  on Shopify

Cory, Best support agent and very corporative and a quick response.

Salejano.nl

Jun 02, 2024  on Shopify

I have been working with my agent, Bring, for a while now, and I must say that the service has been exceptional. Bring demonstrates outstanding professionalism, efficiency, and dedication in all our interactions. Every detail is handled with care, and all my requests are met promptly and effectively. I am extremely satisfied with Bring's assistance. He is always there for me, thinking along with me and giving me the feeling that I am a valued customer and not just a number. Bring's dedication and support have been outstanding, and his professional approach has made a significant difference in my experience. Thank you, Bring, for always being ready to help and for providing such excellent service. Highly recommended!

lumatia

Jun 02, 2024  on Shopify

Great app love the help of the agents on here like Flo really come in handy!

The HereAfter

Jun 02, 2024  on Shopify

Yes I would recommend this app to many people because the service is excellent. Even when I had a technical problem. Your fast thinking employee Mr Garrison Wong help me through the drop shopping process to send your products to my online store. He was patient and helpful late night hours. Thank you CJ drop shipping.

LOVE STORES DUBLIN

Jun 02, 2024  on Shopify

Great service, very quick support to resolve my issue from Bonnie. Thank you

Elaris

Jun 01, 2024  on Shopify

They are really helpful. Thanks to Bin Han!!

Javenti

Jun 01, 2024  on Shopify

wow, I really love what CJ has to offer! My agent Tab Zhao is the man! He has been such a huge help in my drop shipping success... without tab I wouldn't have reached where I'm at today... Tab is always consistent, and always there to provide a solution to my problems. I really recommend CJ and agent Tab Zhao if you want to have success in e-commerce

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