Cucheng App Review: Features, Pros & Cons for Shopify

Customer reviews: CJdropshipping: Much Faster

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating

4.9

5

3,171
4

42
3

5
2

3
1

42

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
Fast shipping services and competitive product prices.
User-friendly interface, making navigation and order management easier.
A wide variety of products and sourcing options.

Common Concerns

Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
Some users experience poor customer support interactions, contrary to positive reviews.
Issues with feature implementation not meeting the expectations set by marketing.
Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Texas Chic USA

Nov 25, 2025 on Shopify

Bonnie is the best and very patient and helpful after weeks of me struggling.

DEDO

Nov 25, 2025 on Shopify

Excelent

Lunerva

Nov 25, 2025 on Shopify

I’ve been using CJ Dropshipping for my Shopify business and the experience has been smooth and reliable. What really makes the difference for me is my dedicated agent, Isabella. She replies extremely fast, solves problems on the spot, and always makes sure my orders are shipped correctly and on time. Whenever I need custom quotes, product checks, or faster solutions for my best-selling products, Isabella takes care of everything without delays. Thanks to her support, my store runs much more efficiently and I’m able to focus on scaling instead of dealing with fulfillment issues. If you’re working with CJ, I highly recommend asking for Isabella, she has been one of the most professional and helpful agents I’ve worked with.

MyBio.Skin

Nov 25, 2025 on Shopify

Hugo Tse est à l'écoute et réactif ! super agent !!

Vividory

Nov 25, 2025 on Shopify

Emily Liu was very helpful.

Gadget King

Nov 24, 2025 on Shopify

very friendly, fast and expert.

sure-sox

Nov 24, 2025 on Shopify

Bonnie was very helpful at Cj Drop shopping. Helped me source products and specifications in a timely manner and is very responsive with any concerns I have. A+ service, thank you!

Adaptatic

Nov 24, 2025 on Shopify

Started working with Hector not so long ago, he provided me very good prices. Totally satisfied with CJ !

Luxllane

Nov 24, 2025 on Shopify

Great experience and my personal agent Kyning Huang was helpful!

HOT-ECOM

Nov 23, 2025 on Shopify

Box Chen was super helpful! Fixed my issue in moments.

Pets Unparalleled

Nov 23, 2025 on Shopify

Great service. Very responsive team. Ruth was very helpful in resolving my issues pretty quickly. Much Appreciated !

SASou girl boutique

Nov 22, 2025 on Shopify

Gildan I'm very satisfied

La Carriva

Nov 22, 2025 on Shopify

Billy helped me quickly and smoothly!

Capital Store

Nov 22, 2025 on Shopify

This app is extremely helpful! Ms. Leah is very dedicated and goes out of her way to assist me from start to finish. Her service is fast, friendly, and highly professional. I am very satisfied dealing with Ms. Leah. Thank you so much, Ms. Leah!

Arvess

Nov 22, 2025 on Shopify

Connie is really helpfull

thelostlily

Nov 22, 2025 on Shopify

Sam Huang has been very helpful and has made my experience a lot easier.

Shoptems

Nov 22, 2025 on Shopify

Very fast and helpful customer service from human agent Leah.

Pacepack

Nov 20, 2025 on Shopify

Angel Li from the customer service has been a great help to my concerns. She stayed patient and provided me with the necessary answers/assistance I need.

Al Burj Online Store

Nov 19, 2025 on Shopify

Angel Li (Customer Service) she is excellent!

Shop Smart Canada

Nov 19, 2025 on Shopify

Angel, help me resolve my issues. Thank you, Angel