Cucheng App Review: Features, Pros & Cons for Shopify

Customer reviews: CJdropshipping: Much Faster

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,640)

Overall rating

4.9

5

2,554
4

37
3

4
2

3
1

27

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
Fast shipping services and competitive product prices.
User-friendly interface, making navigation and order management easier.
A wide variety of products and sourcing options.

Common Concerns

Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
Some users experience poor customer support interactions, contrary to positive reviews.
Issues with feature implementation not meeting the expectations set by marketing.
Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Boutique CSHINE

Apr 25, 2024 on Shopify

I really appreciated jolee Gong rigorous response and very fast and efficient service I recommend this application.

Iris Essentials

Apr 25, 2024 on Shopify

Very good support

Wyldpack

Apr 25, 2024 on Shopify

Billy Shi helped me a lot, even changing details for me and he was very quickly! Thank you again!

Nurtella

Apr 25, 2024 on Shopify

App is right off the bat, easy to navigate but what highlights it more is how the costumer service responds quickly, Pauling is very helpful!

BAHDA Store

Apr 25, 2024 on Shopify

I have just started working with them, and I must say that they are very skilled in their work and prioritize the customer, resolving any issues they encounter and ensuring a suitable solution. Cheria, thank you for your wonderful assistance in resolving my problem.

NuLYFF™

Apr 25, 2024 on Shopify

one of the best dropshipping aps out there. lots of products and great customer service.

Homestyle Hero

Apr 25, 2024 on Shopify

Sita Cui is been great support. I am just starting with CJ I hope that they will not change with time.

Voor Dames Winkel

Apr 25, 2024 on Shopify

Great platform, especially my agent Harvey who has been helping me whenever needed. Recommending for dropshopping.

Love Your Mom

Apr 25, 2024 on Shopify

great app.

Elisse Treasures

Apr 25, 2024 on Shopify

I thought watching youtube videos on the process made me an expert, but I realized I am still completely lost. A lot of folks might be in the same situation, but don't worry because you have agents READY to help you anytime! Nova Lou is my agent and she and other agents are always available when I am lost. Today she helped me a lot to understand the process which made my day. Thank you Nova Lou for being so patient with me. :)

SubtleDevotion

Apr 24, 2024 on Shopify

Working with Harvey from CJ is a pleasure as he is very helpful in all area dropshipping. Even when he doesn't have the answer - he'd rope in his colleagues to solve my issues from 3PL, tech, shipment etc. He is the best!

MT Supplies Depot

Apr 24, 2024 on Shopify

I asked a question about a product and Leah answered quickly. I didn't even have to wait long. Thanks Leah!

Gadget Brillant

Apr 24, 2024 on Shopify

Very faster, Service And professional

Luxoryma

Apr 24, 2024 on Shopify

Thank you very much Ruth!!!

Horizon Sunglasses

Apr 24, 2024 on Shopify

Really good, Nancy helped me a lot !

Luinava

Apr 24, 2024 on Shopify

They asked my questions very fast, especially Rebecca. I was asking about shipping and branding and the replies were very good. Thank you

Keept Simpler

Apr 24, 2024 on Shopify

"I had the pleasure of working with Eileen and can only report positive things. Her collaboration is exceptionally good! Eileen not only shows a high level of professionalism and expertise, but is also extremely helpful and always ready to offer support where needed. Her friendly and proactive manner makes working with her a true pleasure. I would definitely recommend Eileen for any project that requires commitment and expertise. 5 stars!"

Nusa-Melbourne

Apr 24, 2024 on Shopify

Excellent service, very fast response, from Ceci

Zippea

Apr 24, 2024 on Shopify

Have been using CJs for about five months. So far so good! I’m satisfied with the quality of the products and the agent i work with. The agent assigned for me, Anthony Chung, is very helpful. He does his best to meet my needs right away.I have had all good experiences

Eight Colour Boutique

Apr 24, 2024 on Shopify

I was so impressed with how they assist every customer! Especially Rebecca very knowledgeable and quick on responding. She made sure I understand all by sending images. Very suppportive on my first order! Well done Rebecca, thank you again!!