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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Zenaro

Jun 28, 2024  on Shopify

Love Cj. It's such a convenient fulfillment service. I've been using them for a couple of months and I've never had any issues. If there were any problems with my orders, their customer service assisted me in a timely manner. I also wanted to specifically mention Leah, who helped me solve a problem with tracking numbers on my orders. I definitely recommend them!

Aspire Shop

Jun 28, 2024  on Shopify

Great help from CJ, amazing support. Thank you very much Alan!

NeckFixer

Jun 28, 2024  on Shopify

I have been a CJ Dropshipping client since 2019 and am still here after 5 years. What sets CJ apart from any other 3PL is their focus on nurturing relationships with their clients. Everyone is going to have competitive prices, product costs can only go so low and shipping lines are going to be pretty standard everywhere you look, so the one way to be differentiated is by giving the best customer experience possible and CJ does exactly that. CJ feels more like an extension of your team, like a crucial member of your store's success. They want to you to win and relish in all of your victories. Quickly, they learn everything about your store's needs and know as much as you when it comes down to the products you are shipping out. In this hectic world of delivering a product remotely thousands of miles across the world, issues will inevitably rise. And this is where CJ truly stands out because they are there for you in those moments to help you quickly resolve issues and move forward. Over the years, I have been connected with 5 phenomenal account managers, but just recently I was connected with an account manager so good that I just felt the need to leave this review for my dearest friend - Carrie. She is an embodiment of everything CJ is and of the experience I hope everyone can have at some point. Her communication skills are 10/10, she is punctual, I can on and on... but the most important thing is that she gets stuff done! So on behalf of myself and of all the members of my e-commerce stores, I want to thank CJ and more specifically - Carrie, for helping us make a dream a reality by servicing our customers they are the backbone of our business.

OneDayStore

Jun 28, 2024  on Shopify

Fast response and everything was easy to understand when you have an Agent like Alan, thank you so much i really appreciate that i'm happy that i choose CjDropshipping!

Mode-Saint.fr

Jun 28, 2024  on Shopify

CJ is amazing and so is John. He has been helping me for a couple months and our supply chain improved so much.

ToniKay Creations

Jun 28, 2024  on Shopify

Thank you Cherry Xu for your awesome customer service. I appreciate the time you took to help me understand the process and to sync products to my store. I know I keep asking too many questions and answer them all. Thanks a many times!

House Of The Stoics

Jun 27, 2024  on Shopify

CJ Drop shipping has been great. I had trouble with linking the store and Jolie helped me out in a timely and efficient manner.

Alpha Omega Electronique

Jun 27, 2024  on Shopify

Great job Pauling helping me

Karanatt Store

Jun 27, 2024  on Shopify

Servizio efficiente, rispondono a qualunque ora e sono sempre prontissimi ad aiutarti

FutterFreund

Jun 27, 2024  on Shopify

I just have startet with dropshipping bit sith cj its very easy, especially with the help of Sulee li, the best agent! Thanks

mynava.

Jun 27, 2024  on Shopify

We love working with Cjdropshipping, because of our agent. Dolly is by far the best agent we’ve ever had. She always gives her best, and her effort is truly appreciated. We really enjoy working with her, and she makes our experience with CJdropshipping extremely pleasant. Our whole team is very satisfied with Dolly as our agent.

Amor Mio - Love

Jun 27, 2024  on Shopify

Oliver Xu who contact with me directly and solved my issue fary fast. Thank you Oliver and Cjdropshipping

Petibee

Jun 27, 2024  on Shopify

CJ Dropshipping is a fantastic platform, especially for beginners. It's easy to navigate and offers a wide range of products. Joy, my account manager, has been incredibly helpful throughout my experience. She always tries her best to make all the adjustments I need, ensuring everything runs smoothly. Highly recommend!

www.shoplix.ch

Jun 27, 2024  on Shopify

I am so happy with the help of the customer service especially Agnes Fang. She has long patience on answering all of my questions and she is very polite and helpful. Thank you so much Agnes! Update 28.06.2024: It was very nice talking to Alan Yang. He is very helpful and approachable. He helped me in disputing one of my orders and it was a success. Thanks Alan!

HolyPillow

Jun 27, 2024  on Shopify

Rebecca Lin helped me a ton with sourcing a product. Thank you vey much.

NOVALENIA

Jun 27, 2024  on Shopify

Jolie responded quickly and resolved my issue efficiently. Thank you for your excellent service!

MystiGlowLamp

Jun 26, 2024  on Shopify

Great app, I specially love the support they provide! Fast shipping times as well. Much better than just ordering from AliExpress directly. And the agent assigned to me Carrie is super helpful !!!

down home drop store

Jun 26, 2024  on Shopify

Leah Cheng was very helpful and quick in her response to me about a product. I recieved a picture showing the power cord, (which was my question) and I was able to add it to my descriptions for my product. Very good customer service. Thanks

Liba USA

Jun 26, 2024  on Shopify

customer support is always so quick and available. Thank you for the help Bonnie!

Express Unity Mart LLC

Jun 26, 2024  on Shopify

I have been using the CJdropshipping app for my Shopify store, and my agent, Oliver Xu, has been exceptional. His tireless dedication, quick order processing, and unwavering availability for assistance have made my dropshipping experience seamless. Oliver's responsiveness and attention to detail are unparalleled, consistently providing timely solutions and support. I greatly appreciate and applaud his outstanding efforts and commitment.

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