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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,002)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Gouzel Official Website

Jul 01, 2024  on Shopify

Perfect Agent, she was always available, helpful and really fast. Thank you Erica!

ReRi X

Jul 01, 2024  on Shopify

I had a very good experience with Chandy Chen. He helped me find products and solved my problems very quickly. I am very grateful for his quick answers to my questions. I really enjoy working with him =) Thanks Chandy for everything

LoveLace

Jun 30, 2024  on Shopify

I am new to this business and obviously the software. So far the experience has been great. My assistant Fanny has helped me with understanding many insights of CJD Software for which I am very thankful. It could become frustrating when you are in learning phase lie myself. However if you have a assistant like her with experience to resolve your hiccups asap, there is not better value a company can add for their customers. I highly recommend CJD to anyone who is diving into ecommerce for the first time.

Ember

Jun 30, 2024  on Shopify

Impeccable service. Thanks Leons

Shoppers Haven

Jun 30, 2024  on Shopify

CJ have excellent customer service. I was helped by their agent Bin Han who assisted with my query straight away. I didn't had to wait at all.

Fröhlich & Co.

Jun 30, 2024  on Shopify

Very good agents and intuitive interface. Zoey helped me A LOT with my questions. Shoutout to her!

ZILISTA

Jun 30, 2024  on Shopify

thank you for help me to find a special product i giving you 5 stars thanks for reply immediately

Zeneskincare

Jun 30, 2024  on Shopify

the conversation with Rebecca was good, understandable respectful and and I appreciate her service I recommend this agent

Luxaera

Jun 30, 2024  on Shopify

Steph Zhu is amazing, what a wonderful lady, helped me sooo much. Can't thank her enough!!

Travoloo

Jun 30, 2024  on Shopify

Amazing opportunity for starting off. Especially the suport is amazing. Lahne is doing an amazing job and is always available for any kind of support.

Rise Above

Jun 30, 2024  on Shopify

My personal agent Fanny has done a remarkable job in helping me with my problems! I am fairly newer so I had a ton of questions but it was no issue at all! She was there every step of the way and got me the solutions I was looking for as quickly as possible! Thanks again!

Swift Mart Pro

Jun 30, 2024  on Shopify

I would like to give a big thank you to “Luria xie “ . The customer Service was well delivered and the patients was awesome . You’re good at your work and appreciate it . Thanks for satisfying my troubles and putting a smile on my face THANKS LURIA XIE

Berthaly

Jun 30, 2024  on Shopify

I must say the customer service I have received from Sveta has been excellent. My requests and question were handled quickly and efficiently. She very professional and took care of all my concerns. Thanks Sveta!

The Tiny Guys Dog Haus

Jun 30, 2024  on Shopify

Great experience so far, easy to navigate and my customer service agent Oliver Xu has been super fast to respond and help with my questions.

Veloxea

Jun 30, 2024  on Shopify

I recently had the pleasure of interacting with CJ's support team, Gildan was stand beside me until fix all my issue and this mean to me and I am thoroughly impressed. The team was exceptionally responsive, knowledgeable, and genuinely committed to solving my issue. From the moment I reached out, they handled my inquiry with professionalism and efficiency, ensuring that I had all the information and assistance I needed. Their dedication to customer satisfaction is evident, and they went above and beyond to make sure my experience was smooth and pleasant. I highly recommend CJ not only for their top-notch products but also for their outstanding customer support. Five stars!

Elana Jewelry

Jun 30, 2024  on Shopify

The support is super helpful and fast. My agent Nancy Wu was super helpful and always there to help me. I Appreciate her hard work in helping me with my suppliers, etc...

BIVID

Jun 29, 2024  on Shopify

Supporter: Billy Shi

Knew Knowledge

Jun 29, 2024  on Shopify

I was stuck trying to figure out why CJ was awaiting payment when I knew the customer had already paid... Bonnie was extremely helpful and patient with me in explaining what i needed to do to complete the order process. Thank You Bonnie

Ethilex

Jun 29, 2024  on Shopify

Thank you a lot Alan, very professionnal

HandiStore

Jun 28, 2024  on Shopify

Supper service. I highly recommend CJdropshipping

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