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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Vexlie

Aug 20, 2024  on Shopify

My experience with CJ has been mostly good. They respond fast and always answer any questions you may have. I really appreciate Chandy Chen, she responds very fast, is easy to understand and she always fixes any issue I encounter. However, the only downside to CJ is they can't seem to be able to source products that have brand logos on them, I guess it makes sense for copyright, but still it's kind of annoying having to find other sellers.

Omniaring. Smartring for tracking Sleep, Fitness, Activities, Stress and overall Health

Aug 20, 2024  on Shopify

One of the best Dropshipping applications on shopify for sure. Had some issues with my orders but Lahne my agent helped me out alot.

Array Avenue

Aug 20, 2024  on Shopify

Working with CJdropshipping has been a game-changer for my business, and a huge shoutout to Rebecca Lin, an incredible agent! Rebecca has been an absolute pleasure to work with—she’s responsive, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. The platform itself is easy to navigate, with a vast range of products and reliable shipping options. But what truly sets CJdropshipping apart is their outstanding customer service, especially with dedicated agents like Rebecca who make you feel supported every step of the way. Highly recommend!

ReiraBeauty

Aug 20, 2024  on Shopify

I had a problem with my store but Amelia helped me very quickly.I really appreciated the speed in solving the problem!

Troi Mart

Aug 19, 2024  on Shopify

CJ-Dropshipping's customer service is quite supportive and quick fast. Sveta (From CJ customer support) helped me to solve some issues related to my inventory and hence my issue was fixed in few minutes. She helped me to fix inventory issues.

Acies

Aug 19, 2024  on Shopify

Very helpfull, good prices and they are quike at helping u! in special Sveta she helped me out alot!

Mr. Ortho

Aug 19, 2024  on Shopify

Zoey replied very fast and solved my problem within just minutes. I was surprised how fast my problem got solved. Very great service!

Verstaa

Aug 19, 2024  on Shopify

zoey is the champ!

Vidaxo-Stockholm

Aug 19, 2024  on Shopify

great help by April, good customer service

DIL- SUNRISE

Aug 19, 2024  on Shopify

Lahne solves all your concerns.. Top Top Customer service.

Lino De Gasperi

Aug 19, 2024  on Shopify

love the support, great agents. my agent Harvey is a big time safer!

Kït the label

Aug 19, 2024  on Shopify

Overall a positive experience. Sometimes there is a lag in processing & shipment of products. Agents are extremely helpful and quick to resolve issues or lend a helping hand. Good customer service.

Cellusmart

Aug 19, 2024  on Shopify

good customer service. Bonnie Gu helped me for over an hour answering all my questions, at the same time never received help from anyone on zendrop or spocket.

GlowAffinity

Aug 19, 2024  on Shopify

Cj dropshipping is a great plateform. good assistance that's great!

Valmora

Aug 19, 2024  on Shopify

Whenever I need support Kaycee Chen helps me quickly and I'm satisfied with this service.

Pretty Aurora

Aug 18, 2024  on Shopify

Doreen has been very helpful with my query, provided support and answered all my questions. Excellent customer service. Thank you for your support, very much appreciate it.

24 Street

Aug 18, 2024  on Shopify

Kribee Huang was super helpful and helped me with everything I had questions about and is so nice.

Best Car Care Shop

Aug 18, 2024  on Shopify

Very good customer service. Ruth solved my problem very fast.

Top End Golf

Aug 18, 2024  on Shopify

Recommend the app and the agent Sveta was extremely helpful and efficient. Her support on the CJ dropshipping app solved my issue and left a customer satisfied. thank you

The Peak Flex

Aug 18, 2024  on Shopify

Like the app and the customer service is very very responsive and helpful in particular my personnal agent Luria Xie. I can only recommend people downloading this app and working with CJ Dropshipping

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