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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

MYNOVA

Aug 22, 2024  on Shopify

Leah hat meine Frage sofort ernst genommen und sich direkt darum gekümmert. Ihre schnelle Reaktionszeit und Professionalität haben mich beeindruckt. Ich bin mehr als zufrieden mit dem Service, den sie geboten hat. Sie hat alles getan, um sicherzustellen, dass mein Anliegen gelöst wird. Vielen Dank, Leah, für den ausgezeichneten Support!"

Relyever

Aug 22, 2024  on Shopify

I had trouble connecting my Shopify store to the CJ portal, but with Doreen's help, who was really kind and thorough, I was able to complete the transfer in just a few minutes. Great job!

Eclipse Emporium

Aug 22, 2024  on Shopify

The Cucheng app has provided an excellent solution for my Shopify store. Inventory management is very easy and user-friendly. I was especially pleased with the quick support team. I highly recommend it!

Alavaro

Aug 22, 2024  on Shopify

Great service and fast response by Alen & Zoey always!!! highly recommended CJ

omeshop

Aug 22, 2024  on Shopify

Box Chen is the best agentt in cj and very trustfull and helps wirh everything 24/7

Woof N' Wag

Aug 21, 2024  on Shopify

CJDropshipping is perfect for all your dropshipping needs. My agent Flo Ma is incredibly helpful. I've been using them for over a year now and I would highly recommend

My Store

Aug 21, 2024  on Shopify

Jolie helped me right away with a question about synchronization, truly professional.

USA MART SHOP

Aug 21, 2024  on Shopify

NeroDrop

Aug 21, 2024  on Shopify

Leah was extremely helpful very polite very professional

Lumidex

Aug 21, 2024  on Shopify

My Experience with CJ has been up and down. We had a lot of problems about the items because we do clothing business, still Dolly could help me a lot on the way which made things a lot easier. She works a lot do everything she can to help his clients. Do I recommend CJ yes and no but do I recommend Dolly yes absolutely.

Mijn winkel

Aug 21, 2024  on Shopify

Super great service by Livi Peng! Quick response and always accurate. Truly love to work with CJdropshippping and would recommend everyone! Thanks for everything.

Explore with Jesus

Aug 21, 2024  on Shopify

Tab Zhao the best support

WoodyLock

Aug 21, 2024  on Shopify

CJ is really great. They have a lot of great products. Especially I fond of theirs support managers. My bestie is Sabrina Liu! She helped my with all issues and questions. Great service!

TrendSpot

Aug 21, 2024  on Shopify

I had the pleasure of working with Cherry Xu from the CJ Dropshipping support team, and I am thoroughly impressed with her exceptional customer service. From the moment I reached out, Cherry was attentive, knowledgeable, and incredibly responsive. She patiently answered all of my questions, provided clear and detailed explanations, and went above and beyond to ensure that my concerns were addressed promptly. Cherry's professionalism and commitment to helping her customers truly stand out, making my experience with CJ Dropshipping smooth and stress-free. I highly recommend Cherry Xu for her outstanding support and dedication to customer satisfaction.

Havreline

Aug 20, 2024  on Shopify

Impeccable service! Jolie was responsive. I recommend

Dagwel

Aug 20, 2024  on Shopify

I am grateful to Agnes. CJ Dropshipping chooses its employees with the best quality personal. I am grateful to CJ Dropshipping and Agnes.

EcoEssentialsEmporium

Aug 20, 2024  on Shopify

Very Professional and quick response glad I have a great agent Luria Xie

Urlaubpicks

Aug 20, 2024  on Shopify

Sabrina Liu is very helpful and prompt with updates and information about my orders. Great experience with Sabrina!

Refined Raiment

Aug 20, 2024  on Shopify

Finally helping to make my dreams come true

Yogella

Aug 20, 2024  on Shopify

I had a problem with an order from my store. Maria took care of the problem in no time and helped me solve it. She is very friendly and accommodating. I highly recommend Maria.

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