I subscribed to the €9.99 plan of Crush.pics to reduce the size of the images on my store and improve performance. Unfortunately, my initial experience was extremely negative. After letting the app process my images for an entire afternoon, I discovered that some images were completely deleted from my store. This caused serious damage to my shop’s appearance and professionalism, especially considering that potential customers could have been visiting and trying to make purchases at that time. An online store without proper product images immediately loses credibility. On top of that, several images that were not deleted ended up being visibly damaged. The compression was too aggressive, resulting in a clear loss of quality and details, which is the opposite of what you expect from a professional image optimization tool. What made the situation even more frustrating at first was the lack of immediate customer support. There is no live chat or direct way to quickly contact someone, and the only option was filling out a form. However, I would like to update this review after being contacted by Tom. He apologized sincerely for the inconvenience and immediately refunded the fee I had paid. I truly appreciated his gesture and the way he handled the situation. It shows that the team does care about their customers and takes responsibility when something goes wrong. Even though the technical issue caused serious problems to my store, I value the professionalism and support I received afterward. For this reason, I appreciate the effort made by Tom and the support team to fix the situation and compensate for the inconvenience.

I subscribed to the €9.99 plan of Crush.pics to reduce the size of the images on my store and improve performance. Unfortunately, my experience has been extremely negative. After letting the app process my images for an entire afternoon, I discovered that some images were completely deleted from my store. This caused serious damage to my shop’s appearance and professionalism, especially considering that potential customers could have been visiting and trying to make purchases at that time. An online store without proper product images immediately loses credibility. On top of that, several images that were not deleted ended up being visibly damaged. The compression was too aggressive, resulting in a clear loss of quality and details. This is exactly the opposite of what you would expect from an image optimization tool meant for professional use. What makes the situation even worse is the complete lack of proper customer support. There is no live support system, no chat box, and no immediate way to contact someone from the app to understand what is happening and try to fix the problem. The only option is to fill out a form, which I did, and I still haven’t received any response. I find this absolutely unacceptable, especially when an application is directly impacting a business and potentially its revenue. I am extremely disappointed. I paid for a service that not only failed to help me, but actually caused damage to my store. I am not even sure if I will be able to fully restore everything as it was before. I am requesting a full refund, because this app resulted in a loss of time, money, and potentially sales.

Crush Pics is super easy to set up and provides a simple solution for quickly compressing images and optimising file names for SEO. I had over 4,000 images in my Shopify store, with many being large files sizes which was slowing down my website speed. Crush Pics compressed 1.7 GB down to 1.3GB, reducing my image sizes by an average of 24%. Hopefully this will help to boost my SEO over the coming weeks.

Biggest scam of the 21 century. It shows 67% compression in their dashboard, i just picked an image and compared sizes, original image has 600K, compressed image has 800K!!! Be ware of these scams and never trust what they are showing you on their dash.

I installed the app in my store. after setting, it shows internal server error. monthly bill is charged in my store. please fix the problem.

Super easy to use and did a great job crushing the larger files on my site, moving my my lighthouse performance from 64 to 90.

I am so happy to find this app. I was looking for a Image Optimizer without the SEO extra. This app nailed it!

worked great when we first started using it, then it quit working multiple times. They were quick to address the issues. We have since stopped using the app tho as we have created our own in house solution for this.

Wonderful!! I slept. They sped up my website and improved my SEO. Definitely a necessity for websites with a lot of media.

The app efficiently handles resizing, compressing, renaming, and adding ALT text to images, with minimal manual intervention required.