Customers ask where their order is, whether it was paid and when it ships. CRAIM gives AI employees read-only access to your orders, so they answer in Gmail, WhatsApp and Telegram with the current payment, shipping and tracking status and help spot a typo in the delivery address. Order details go only to a verified customer: one writing from the email or WhatsApp number on the order, or confirming a code sent to that email. Approve or edit replies in your admin, or let an employee reply alone.

• Checks payment, fulfillment, tracking and the delivery address on live orders
• Replies in Gmail, WhatsApp and Telegram, inside the customer’s own conversation
• Approve, edit or decline each AI reply without leaving your store admin
• Verifies the customer by order email, WhatsApp number or a one-time email code
• Lets trusted AI employees reply on their own while others wait for approval