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Customer reviews: Mega Community

Reviews (23)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Mega Community" app, particularly appreciating its responsive and helpful customer support. Many users are excited about the app’s potential and its ease of use, with several seeing it as a strong competitor to other community platforms like Facebook and Reddit. However, some merchants express concerns regarding various minor issues and the lack of certain features.

Key Strengths

  • Exceptional customer service with prompt and helpful responses
  • Easy to navigate and use, with a straightforward installation process
  • Customizable options allowing for personal tailoring of communities
  • Strong potential for growth with regular feature updates
  • Effective for protecting digital products behind paywalls

Common Concerns

  • Lack of built-in FAQ, requiring frequent contact with support
  • Issues with error messages for basic features like title changes
  • No notifications or a dedicated mobile app, affecting user engagement
  • Some glitches with banner display sizes between mobile and desktop
  • Perception of being a new app with areas still under development

Final Thoughts

The "Mega Community" app is well-received for its strong customer support and innovative potential. While it offers several commendable features and customization options, it still faces criticism due to minor technical issues and missing functionalities like notifications and a mobile app. As it continues to develop, it holds promise for becoming a leading platform for creating engaging community experiences.

Ditto

Nov 27, 2024  on Shopify

I liked quickly answer.

Naturalistic Products

Jul 28, 2024  on Shopify

Haven't had chance to get the app up and running yet but so far I like it and I must say the customer service is amazing! They were really helpful and kind by helping me out with a request.

Facial Room Skincare

Jul 21, 2024  on Shopify

Clean, works very well and above all: Amazing and fast support!

Healing Is Her

Jul 14, 2024  on Shopify

The Mega Community Team is very timely and thorough in their responses. Whether from their direct support team or developers, multiple issues have been resolved. As I build my platform to host my communities, so far I have needed assistance with changes in fonts, themes, integrations, navigation's, etc. The issues have been resolved and I am excited to keep building on the platform.

TheLifeWeCapture

Jun 18, 2024  on Shopify

This community app is by far the best one I've installed onto my Shopify store. The backend is very easy to navigate and the support team is phenomenal when it comes to problems and even future feature requests. I look forward to all of the updates they have planned in the future!

Pynk Pyneapple

Jun 08, 2024  on Shopify

Very helpful and quick to solve any issues!

Baking Tales

Mar 27, 2024  on Shopify

Great customer service!!

Motley Muse & The Custom Clothing Boutique

Mar 27, 2024  on Shopify

I highly recommend this app because their customer service is awesome. This app was easy for me to install and straight forward to use. It works and looks great on my website. My favorite feature is that only people who pay to access it are able to see what's in the app. This means if protects digital products from those who don't pay. It also has a way to make these free so that people can access it with an account or without an account. I set one up so that way it looks like a sample so customers can have an idea of what the paid version would be like if they got it. I also like how it's customizable. It is a good competitor to facebook and shares many of the same features. It's also reminiscent to reddit. I feel like I have complete control over my own sub reddit using my website. I looked at all the other apps that have these capabilities. And this one by far feels like it's the most advanced.

Organised

Mar 13, 2024  on Shopify

Simple app with lots of potential. Very active developers releasing regular features and always willing to help out with bespoke customisations. Highly recommend and excited to see where it goes!

PAPPASJAPPA

Feb 23, 2024  on Shopify

Fast and friendly when contacting them and asking about features and issues I have. Time will show if the app is perfect for OUR needs, but so far all is looking good.

Dein-Gartenhuhn

Feb 16, 2024  on Shopify

I´m super happy with the App. The customer service is awesome and the software developers are doing a great job. It is awesome, that you can create a community based on a course (Courses Plus). That is perfect for selling online courses. I'm looking forward to all the upcoming Updates <3

Unleash Your Ink

Jan 16, 2024  on Shopify

Although I've not had a chance to use the app properly yet, the customer service is impeccable... Quick response, ready to help, and even went in and sorted something that normally would be Shopify's issue!

WaveTraders

Dec 03, 2023  on Shopify

Amazing service! they added few features that I requested in just 24 hours. Their service is the best among all the apps!

Jervise

Nov 21, 2023  on Shopify

This app is the best, customer service is excellent and it is a must have. This is a million dollar app for free. I highly recommend. So what are you waiting for ? Download now !!!

indoorplantgarden

Nov 18, 2023  on Shopify

This guys know so hard work pays off. 5/5 stars, i enjoying the 24/7 support

pieced

Nov 13, 2023  on Shopify

awesome app for creating a place for your customers, great integration and very fast customer support. Got help in an instance

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