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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Pastosa Shop Online

Nov 25, 2024  on Shopify

Above and beyond! Love working with Sebastian <3

Drip 2 Door

Nov 24, 2024  on Shopify

He was super helpful and went the extra mile by helping me change the wording of things at checkout!!

MATCHADO / 抹茶堂

Nov 24, 2024  on Shopify

Leo was exremely helpful to solve my problem! Thank you!

Papa Haydn

Nov 24, 2024  on Shopify

The customer support from Zapiet is unmatched. If we're ever having a problem or need help doing something (even adding custom code) they are very quick to respond and always help us solve the problem (even if it's a Shopify problem).

Little Fish Floral

Nov 23, 2024  on Shopify

The support team has been incredibly helpful in working alongside me to resolve my issue.

City Bakers Collective

Nov 22, 2024  on Shopify

very thorough and friendly service from Annggy, very appreciated

Pan Chancho Bakery

Nov 21, 2024  on Shopify

The team was a great help! Anggy was fantastic!

Voyageurs Sourdough

Nov 21, 2024  on Shopify

Great customer support. I'm able to get my problems solved within a short period of time, and it's always been resolved. Highly recommend!

Fille à Flleur

Nov 21, 2024  on Shopify

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Black Orchid Flowers

Nov 20, 2024  on Shopify

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!

The Cupcake Queens

Nov 20, 2024  on Shopify

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

SOSWEET

Nov 19, 2024  on Shopify

Stephane was very helpful, slove the problem in minutes. Great Job!

LINS-Antwerp

Nov 19, 2024  on Shopify

Great support

The Union Shop

Nov 19, 2024  on Shopify

Great customer service support. Lots of helpful advice and recommendations regarding integration with your store.

Babka ATX

Nov 17, 2024  on Shopify

foodtogether

Nov 16, 2024  on Shopify

Micro Acres OWB

Nov 16, 2024  on Shopify

The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.

The Calzone Kitchen

Nov 16, 2024  on Shopify

Above and beyond customer service and support from the team, especially Clemency who solved an issue for me by investigating with exceptional attention to detail, ensuring that all bases were covered and doing everything that she could to provide the most complete solution possible.

The Flower Shop

Nov 14, 2024  on Shopify

Super helpful! Wouldn't be able to have my site working properly without their help!

Eston's Bakery

Nov 14, 2024  on Shopify

I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!

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