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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Pookadai Florist Toronto

Nov 05, 2025  on Shopify

Amazing! Great support! Thank you Rutvik!

Blue Harbor

Nov 05, 2025  on Shopify

Jeanette took the time to find the problem, help me troubleshoot it, and even checked on things I was unaware of as a first time user. I am super impressed with the efficiency and scope of this support experience! Thank You!

Arla Unika

Nov 04, 2025  on Shopify

New Wave Fish and Seafood Market

Nov 04, 2025  on Shopify

Zapiet always provide rapid response to support queries.

Urban Lamb

Nov 04, 2025  on Shopify

Critchfield Meats

Nov 03, 2025  on Shopify

Sandy is great and needs a raise. She explained everything thoroughly and was patient with me. You all are lucky to have her on your team.

Jackson Vaughn

Nov 03, 2025  on Shopify

Jeanette was incredibly helpful with our Zapiet setup! She made the tech support process easy and stress-free from start to finish.

Pinkpoptartbeauty

Nov 02, 2025  on Shopify

Steph was more than amazing helping me to get resolve all my concerns and get my account up and running. Very knowledgeable and patient. I really appreciate all the help!

James Cress Florist

Nov 01, 2025  on Shopify

Great customer service

C'est Imparfait-e Inc

Oct 31, 2025  on Shopify

J'ai adoré le service, la rapidité et tout a été réglé.

Rimon-market

Oct 30, 2025  on Shopify

The app has made managing our deliveries and pickup services so much easier — it truly streamlines our operations. But its real strength lies in the incredible team behind it. Whenever we encounter even the smallest issue or have a new request, they’re always responsive and ensure we get the best solution possible. A special shout-out to Sandy, who was amazing, caring, and resolved a critical issue for us from start to finish in no time!

Fairmont at Home

Oct 30, 2025  on Shopify

Sandy was lovely and provided an excellent service and solution

Dough Tribe

Oct 30, 2025  on Shopify

Rutvik is always really helpful and does their best to answer questions or solve problems as quickly as possible!

Phipps Bakery

Oct 30, 2025  on Shopify

Great experience. He was very patient and took the time to explain everything in great detail. Thanks Stephane!

Maison d'Fleur

Oct 29, 2025  on Shopify

I had an amazing experience with the Zapiet support team! Jessica went above and beyond to help me fix an issue that was stopping my customers from placing orders. She was kind, patient, and truly saved my business today. Highly recommend both the app and their incredible support!

La Tourtonnerie

Oct 27, 2025  on Shopify

Jessica from the Zapiet support team was super helpful and efficient. She quickly identified the issue and guided me in the right direction. Excellent customer service!

NUmeals

Oct 27, 2025  on Shopify

Was responsive, clear, direct and very respectful. Got what I needed fixed with no issues.

3 Sweet Girls Cakery

Oct 24, 2025  on Shopify

Great service. Followed up & made sure things were working :)

Basic Az Bakes

Oct 24, 2025  on Shopify

Betty went above and beyond!! Best customer service I have experienced in a long time. I only just downloaded Zapiet and needed some help with set up and Betty did this for me plus lots of extra additions that she thought may be helpful. Amaaazing!! 10/10.

Delish Vegan

Oct 23, 2025  on Shopify

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