Reviews: Zapiet ‑ Pickup + Delivery

Customer reviews: Zapiet ‑ Pickup + Delivery

Reviews (1,772)

Overall rating

4.8

5

350
4

7
3

2
2
1

7

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Bakersfield Pet Food Delivery

Jan 23, 2025 on Shopify

Great app and excellent customer service! Would highly recommend for anyone looking for a local delivery app. Works well with the zipcode app as well.

Salmonberry Goods

Jan 21, 2025 on Shopify

great service.

Harvard Sweet Boutique Inc

Jan 20, 2025 on Shopify

Anggy saved the day and helped me with an issue that Shopify support could not figure out (and it was a Shopify problem, not a Zapiet one!)

Gastaldi

Jan 20, 2025 on Shopify

Great Support. Problems solved in 10 minutes by your team. Thanks a lot.

BIGFARMA

Jan 19, 2025 on Shopify

Un grand merci a Anggy pour son aide précieuse

Subway Kolding

Jan 18, 2025 on Shopify

Really happy with my experience of the support! 10/10 recommend to anyone who needs help with fixing something in the app. Thanks to Pavlo, my site was up and running again in no time!

Hemp Hop

Jan 17, 2025 on Shopify

Pâtisserie CLÉ

Jan 17, 2025 on Shopify

Laura went out of the way to trouble shoot my issues for me, even though we found it was not really attributed to Zapiet. This really saved my website. Thank you Laura!

Tori’s Treats

Jan 17, 2025 on Shopify

Kristine was so lovely, and so prompt. Her help solved the issue in only a matter of time. thank you so much

Jackie Small

Jan 15, 2025 on Shopify

Anytime Flowers

Jan 14, 2025 on Shopify

Very helpful and proactive support

Toronto Florist | Vaughan Flower Same-Day Delivery | La Belle Fleur

Jan 13, 2025 on Shopify

They were professional and quick to address any issues that came up. Their commitment to resolving problems right away made the entire process smooth and stress-free. I would highly recommend their services.

Lost Bread Co

Jan 12, 2025 on Shopify

Brownstone Botanical

Jan 09, 2025 on Shopify

As always, a super helpful customer service team - including Manuel and Gab. They always take time to understand my issue, figure out a solution and execute that solution.

Être Patisserie

Jan 08, 2025 on Shopify

Kristine is a legend! They are so helpful when it comes to their customer service, help me figure out a very complex situation that I had no idea how to navigate. Couldn't recommend them more. If you need pick up and delivery, forget everyone else.

BOM BOM Basic

Jan 06, 2025 on Shopify

Very prompt assistance Kristine and she resolved the issue very quickly.

Re.juve Cold Pressed Juice Singapore

Jan 06, 2025 on Shopify

Was facing some subscription billing charges issue as I am still testing the revamp of my website with the Zapiet App. I reached out to the supports team and Betty from support team was super quick in replies and efficient in expediting my ticket. Much appreciate! Hope when we settle with our website, the apps will run smoothly for us.

DCS Uniforms

Jan 05, 2025 on Shopify

Exellent service thank you

Olson's Flowers & Gifts

Jan 02, 2025 on Shopify

Outstanding customer service! Answered our questions quickly and helped us with a few special asks. :)

Pet Market NYC

Jan 01, 2025 on Shopify

Sebastian & Angelo, are always going above and beyond to help me solve any issues I face, thank you so much for everything!