Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Meat & Go

Dec 08, 2025 on Shopify

Super goede ervaring!

SO Catering AU

Dec 07, 2025 on Shopify

Support team are very helpful and happy to assist no matter how small or large.

Divine

Dec 05, 2025 on Shopify

DADA Blumenboutique & Concept Store

Dec 05, 2025 on Shopify

Super Support!

Eton Market

Dec 04, 2025 on Shopify

Very responsive and quick to solve the issues I had

Dottie Bells

Dec 04, 2025 on Shopify

I loved working with Betty. She was able to help with quickly solving my needs and she has a great sense of humor.

Delirio

Dec 03, 2025 on Shopify

Me resolvió el problema que necesitaba lo cual deja buena experiencia en su atención

Clay's Bakery

Dec 03, 2025 on Shopify

Service rep was very responsive and knowledgeable. Couldn't have asked for better service. I really appreciate your help. Rep: Jessica

La Beignerie

Dec 03, 2025 on Shopify

The Better Mushroom Company

Dec 03, 2025 on Shopify

Support has been great

Choco Coffee

Dec 02, 2025 on Shopify

Great app for managing shipping/delivery/pick-up, and the support team is top notch. The AI that gets you started is not bad, but once you skip to a human you get someone awesome. Recently, Jessica helped me with some issues I was having, and she went above and beyond.

The After School Cookie Club

Dec 02, 2025 on Shopify

Sandy went above and beyond to help me set up the app. Truly amazing, professional and friendly support. Sandy saved my day and made our cookies available for nationwide delivery with no stress, and with a calm, positive and reassuring attitude. I wish all customer service teams were like this. Five stars only because I can’t give more.

Artisienne Cakes

Dec 01, 2025 on Shopify

Great support

JustCakeIt!

Dec 01, 2025 on Shopify

The support I received today was TOP TIER. I felt valued and appreciated. A simple chat for support on a very important issue at my store quickly turned into a voluntary phone call that solved the problem. Amazing support!

Dottie Bells

Dec 01, 2025 on Shopify

MUJI Australia

Dec 01, 2025 on Shopify

Support team is super responsive!

The Very Best Cookie In The Whole Wide World

Nov 30, 2025 on Shopify

Always receive quick support! Thanks for your help with my checkout button, Pavlo! Appreciate your help so much!

The Shoe Doctor DXB

Nov 29, 2025 on Shopify

Totally saved the day, Pavlo was such a pro!

Kim & Kimmy Argentina

Nov 28, 2025 on Shopify

Excellent app and outstanding support! We needed Zapiet to segment a city by postal codes and set up specific delivery areas and rates, and the app does it perfectly. The functionality is exactly what we were looking for. A special shout-out to Jeanette from the support team, who guided us through the entire setup process from start to finish and made sure everything was working flawlessly. Thank you so much for your help, Jeanette!

Evergreen Office Spaces Ltd

Nov 27, 2025 on Shopify

We have been using this app for over a year and we love it and it makes delivery and checkout easy with custom rates and zones. Sri was very helpful when I asked for support. Thank you!