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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Bal Harbour Shops

Jul 10, 2025  on Shopify

Great help from Valentina!

Bake Sale Toronto

Jul 10, 2025  on Shopify

Had such a fantastic experience working with Jessica from the support team! Went totally ABOVE AND BEYOND helping my bakery set up the custom pickup settings we need. Really spent the time to understand the problem and find the right solution. Plus, Jessica was quick to respond, a great communicator and had a great attitude.

Pâtisserie Poupon

Jul 09, 2025  on Shopify

We have used zapiet pickup + delivery for 5 years. We recently had a great customer support experience with Sandy who fixed an issue we had encountered in a very short time and to our satisfaction. Many thanks

Grady's Cold Brew

Jul 09, 2025  on Shopify

Everything is great, and you guys went above and beyond to help me. Thank you so much.

The Closeout Connection

Jul 08, 2025  on Shopify

Valentina is a very good support, honestly their team helps me with all of my questions, they're very patient and they've fixed all my problems!

Angela's Bakery

Jul 08, 2025  on Shopify

Support is very good. They don't just send you the link to fix the issue, they actually do it for you. Thanks again.

Zietta

Jul 08, 2025  on Shopify

Route 202 Landscape Supply

Jul 08, 2025  on Shopify

MVP Meal Prep

Jul 07, 2025  on Shopify

Amazing App, Awesome Support !

Fruit Couture

Jul 07, 2025  on Shopify

Incredible app with a ton of features. Great for growing stores and the service is top notch! Update: Not only has this app been incredible since the beginning but Stephane went above and beyond to help with a necessary adjustment that I needed in order for my deliveries to run smooth. He created a workaround and spent a couple of hours with me until it was complete. Customer for life! Thank you!!

Foundation Rochelle Park

Jul 06, 2025  on Shopify

I highly recommend Zapiet for any business looking to set up local delivery, in-store pickup, and shipping options. Pavlo assisted me with my setup, and he was absolutely incredible—resolving every issue I had and even offering thoughtful suggestions to improve how the app functions for both the store and our customers.

Terra Bella Flowers

Jul 06, 2025  on Shopify

Good Support Team, Krystable is Amazing

Salmon Marketplace

Jul 04, 2025  on Shopify

Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Estoy muy agradecido por el buen soporte también, Valentina quien me atendió me brindó una ayuda espectacular. Gracias por todo.

Matchaya

Jul 03, 2025  on Shopify

Thanks!

Petals at Bibendum

Jul 03, 2025  on Shopify

First off, this is an incredible app with fantastic support. The AI agent, Zack, is impressively well-trained and was able to handle most of my questions with ease. When I needed to speak to a human, I booked a call and got connected with Jayne. She was absolutely lovely and took the time to help me with everything I needed. Great experience all around!

Perkolator Coffee

Jul 03, 2025  on Shopify

growingwildmanhattanbeach

Jul 02, 2025  on Shopify

ChefInBox.com.sg

Jun 30, 2025  on Shopify

Betty is patient, understanding and very detailed in going through the issues I was facing. She is always responsive and provides me straight to the point solutions to tackle my problem. I have not met such responsible and good service support team like her.

Dry Ice Store

Jun 30, 2025  on Shopify

Caluga

Jun 30, 2025  on Shopify

So happy to have found this app! Exactly what I needed. Betty from customer service has been super helpful and quick to help me set everything up as I need it.

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