Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Ethical Farmers

Dec 26, 2025 on Shopify

excellent and very helpful

Lifted Smoke Shops

Dec 23, 2025 on Shopify

Great app! Srivastav provides great assistance and is very quick when it comes to solving any issues we're having.

Ezo Seafoods Fresh

Dec 23, 2025 on Shopify

Zapiet basically runs the backend of my operations. Support is fast and effective -- they usually revert within a minute which helps with business critical issues. Thanks always Team (Jessica & Nandita)

Chingolo Deli & Kitchen

Dec 23, 2025 on Shopify

The Shoe Doctor DXB

Dec 23, 2025 on Shopify

Stephane stepped in after a 9hour emergency with our store and totally fixed it and gave a solution that saved the day, amazing! thanks so much Zapiet team and stephane!

GRAZE htx

Dec 22, 2025 on Shopify

Prep'd

Dec 22, 2025 on Shopify

Jessica was very helpful and patient, even during my internet outage for 20+ min.! Thank you!

Sonse Home & Floral

Dec 20, 2025 on Shopify

Easy to use and the support team is very responsive, helpful & friendly!

Mitch's Meals

Dec 18, 2025 on Shopify

Rizzos Original Pizza Tub

Dec 18, 2025 on Shopify

Allan was great, over a 2 day period ihe helped me setup my in person pickup, Delivery with two different apps one of which was not working correctly and shipping.. Customer service was more than I expected.. Thanks again Allan for all your help!!!

Etta Kostick Designs

Dec 18, 2025 on Shopify

Great app! Stephane was very helpful.

Flair Flower Bar & Studio

Dec 18, 2025 on Shopify

The support team has been incredible in helping resolve some issue that came up with the app and my Shopify setup. Between Betty & Pavlo, they were both so amazing at helping me figure out the conflicts I had with my store and now it works seamlessly. Thanks for the help and for making my life just a little easier. Jessica also was able to help resolve some additional changes that needed to be made and she did it so quickly and perfectly, she even stayed after her shift was over to help complete the request I had! Everyone is so helpful!

Temple Fuel

Dec 17, 2025 on Shopify

Srivastav was great in helping resolve the issue. I really like using this app and appreciate the quick support when needed. Thank you, Srivastav!

BellieBellies

Dec 17, 2025 on Shopify

Walked with me every step until we went live. Very relatable. Very professional. Forever grateful.

Jardiniere Flowers

Dec 17, 2025 on Shopify

Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!

The Unlikely Florist

Dec 17, 2025 on Shopify

Le Jardin Flower Farm

Dec 17, 2025 on Shopify

Betty was reactive and efficient, it's a lot clearer now for me, it finally works, thank you so much Betty!!

望月 Patisserie La Lune

Dec 16, 2025 on Shopify

A great Shopify App that keeps improving! Nandita and the team has been providing great support. Highly recommended!

Cellar Daisy

Dec 16, 2025 on Shopify

Amazing app - the customer help is great too. Dealt with Rutvik and he helped with everything.

Clay's Bakery

Dec 16, 2025 on Shopify

Service rep was very responsive and knowledgeable. Couldn't have asked for better service. I really appreciate your help. Rep: Jessica!