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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,429)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Ollie's Great Bakery

Sep 18, 2025  on Shopify

Ashurst Equestrian & Country

Sep 16, 2025  on Shopify

Excellent App!!! I needed this app a year ago, but only just found it in the 1000's of apps out there to search through! So user friendly, and 5 star customer service when I was told incorrect information from Shopify, but Zapiet sorted the setup issue without needing to upgrade or buy another app which I was being told to do by others. Thank you Zapiet!

Baccanalle

Sep 15, 2025  on Shopify

Pichi Catering

Sep 15, 2025  on Shopify

Superb support! I need it some support to set the app up to our own visual taste and Jeanette went above and beyond to find a solution and she did. Its nice to be part of the Zapiet family

Dianna Marie Floral

Sep 15, 2025  on Shopify

Always great support with timely response.

Little Farms

Sep 14, 2025  on Shopify

Betty is very professional. She managed to answer all my questions and also helped us ensure that all settings are correct. She even did make our online shop better. Thank you Betty

Nidoulove

Sep 14, 2025  on Shopify

Goalkeeperstore.fi

Sep 12, 2025  on Shopify

Nandita was amazing and helpful!

Clarkys Tee Spot

Sep 11, 2025  on Shopify

The app can be a little tough to get going, but the support team is extremely helpful and got us up and running in no time.

Blooms Collective

Sep 11, 2025  on Shopify

Jessica was over the top helpful!

Beer Shop HQ

Sep 10, 2025  on Shopify

Maison Schmid

Sep 10, 2025  on Shopify

Réactivité au top ! et suivi jusqu'à résolution complète du problème. MERCI

Mary's Mountain Cookies - Sioux Falls

Sep 09, 2025  on Shopify

Customer service for setting up Zapiet was INCREDIBLE!!!! I have struggled with my old system for far too long and Zapiet made it so easy and helped walk me through set-up so my online store can be successful!

Novapetal NYC

Sep 09, 2025  on Shopify

She helped me throughout the process and successfully configured the local delivery and store pickup options for me. I can understand the product's logic well, but when it involves code, it gets a bit complicated. I'm very happy with the solution Jeanette found; I couldn't have done it without her support (I really couldn't have, she did it, lol).

Tango Fresh

Sep 09, 2025  on Shopify

Cosco Staff Program

Sep 09, 2025  on Shopify

Jessica is very helpful and able to resolve my issue quickly, she helped me to review the setting and applied some testings to make sure the setup is correct, excellent services

Maritta

Sep 09, 2025  on Shopify

Jessica me resolvió todas mis dudas, me ayudó y además mejoró cosas en la web que había visto sin yo pedírselo

Gordons Direct

Sep 09, 2025  on Shopify

Support team (Betty) really helpful during a minor setup issue (which related to our customised theme). Resolved the issue in a matter of minutes and provided updates throughout. Many thanks!

La Boucherie

Sep 09, 2025  on Shopify

Lambourn Foodhall

Sep 09, 2025  on Shopify

Jayne was fantastic at supporting us when we had an issue. She took the time to explain and fix the problem and her customer service went above and beyond. We can't thank her enough. The Zapiet app works brilliantly with our Shopify store, and whenever we have had an issue (normally down to something we have done by accident) the support team is always there to help us fix it quickly.

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