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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

MonViso Water Store

Mar 05, 2025  on Shopify

Support team is really involved to ensure everything works as needed. Quick and detailed suport.

Poop Dog

Mar 03, 2025  on Shopify

There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.

Strahan Timber.

Mar 03, 2025  on Shopify

Fantantic support team

Shoppe Amber Interiors

Feb 28, 2025  on Shopify

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Airbot Singapore

Feb 27, 2025  on Shopify

Angelo was super cool with my long ass explainations and senarios. He really delivered super customer service and detailed explainations of the specific functionailty that my company require. Once Again Thank you Angelo!

Aidah Tea

Feb 26, 2025  on Shopify

Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.

CookiesByDesignProd

Feb 26, 2025  on Shopify

The V Spot Thousand Oaks

Feb 25, 2025  on Shopify

Responsive support. App works well. Easy to use for customers and staff.

Butter Sweet

Feb 25, 2025  on Shopify

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.

81 Petals

Feb 24, 2025  on Shopify

Great help! Excellent at his job. Give her a raise!

Levant Corner

Feb 23, 2025  on Shopify

Krystabel helped me a lot today and updated many settings for meee Love her work Thanksssssssss ":)

4x4 Offroad Centre

Feb 21, 2025  on Shopify

Amazing support! Thank you! Highly recommend using this app. So far so good.

Pacific Oyster Co.

Feb 21, 2025  on Shopify

Laura was fantastic - Had pulled an all nighter and was at the end of a very long day while I was talking to Laura and she found a solution for me as I nodded off.

Sugar Bloom Bakery

Feb 20, 2025  on Shopify

Gabriel was super helpful and fixed our issues quickly which was a huge help for our business

Boulangerie Caviste

Feb 20, 2025  on Shopify

Jessica really helped me understand and configure my Zapiet. Thanks

Cusack Meats

Feb 19, 2025  on Shopify

Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.

Černá Růže

Feb 19, 2025  on Shopify

Great app, fast support from team. I use many apps but find this app really good, I recommend everyone to use it.

Host

Feb 19, 2025  on Shopify

Competent, helpful and went way above and beyond! He also understood that I had to be in and out of the conversation for various reasons. Incredible customer service

Fuller's of Tunbridge Wells

Feb 18, 2025  on Shopify

Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.

Cakes by Jen

Feb 17, 2025  on Shopify

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