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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,305)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Casa Laundry

May 13, 2025  on Shopify

I cannot find enough words, Angelo from Zapiet spent almost 3, 4 hours with me on the chat trying to help me out configure some complicated issues for my business needs. He successfully and patiently helped me out configure the app to the best he could. Thank you soooo much to Zapiet, and I recommend this app for any business need pickup and delivery.

Evans Flowers

May 13, 2025  on Shopify

Stephane did a great job. He got me out of a bind.

Green Lane

May 09, 2025  on Shopify

App could use some work but customer service was great

THE SCARLET FLOWER

May 09, 2025  on Shopify

it's really perfect, am so happy

The Ivy Florist & Gift Shoppe

May 07, 2025  on Shopify

Their customer service was amazing and helped me get our store back on track!

Little Summit Studio

May 07, 2025  on Shopify

Awesome support! Helped me a lot

Galactic Fireworks

May 06, 2025  on Shopify

Wonderful app, wouldn't be without it. Great support team too!

Dandelion Floral

May 06, 2025  on Shopify

Zapiet has had great customer service so far, and has been able to quickly customize text here and there and make sure the app is functioning correctly. Easy to set up and happy so far - no more deliveries outside our delivery radius!

Zurchers

May 05, 2025  on Shopify

Zapiet has top support, Jeanette was amazing!

Miugi Flowers

May 02, 2025  on Shopify

Pumpkin Stack

May 02, 2025  on Shopify

This app solved my local shipping challenge. Easy to work with and great support from their team

French Village Bakery

May 01, 2025  on Shopify

BYPATRI Bakehouse

May 01, 2025  on Shopify

The customer support is the best Ive ever seen. Angelo help me with my issues with the check out and he validate that everything was working as expected. Thanks again!

Guava Bakery

Apr 30, 2025  on Shopify

The Zapiet app is excellent — very user-friendly and powerful. While there are still a few small issues that can be improved, today I faced some technical challenges and the support I received was outstanding. I had the pleasure of being helped by Sandy, who was incredibly kind, proactive, and genuinely attentive. She went above and beyond to walk me through each point, and thanks to her, I feel much more confident in using the app.

Mortimers Fuels

Apr 29, 2025  on Shopify

Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!

Metanoia & Vie

Apr 28, 2025  on Shopify

Good app, an good customer service, thanks for the job you do so kindly.

Office Store Giustacchini srl

Apr 26, 2025  on Shopify

Great customer support

Flùr

Apr 25, 2025  on Shopify

Crave & Crumble

Apr 24, 2025  on Shopify

Wonderful

Paradise Farms

Apr 24, 2025  on Shopify

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