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Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

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Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Luna Bee LLC

Jan 09, 2026  on Shopify

Srivastav, He helped me with some doubts I had and explained everything to me step by step.

Little Green Fork

Jan 09, 2026  on Shopify

Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with. Jeanette was also amazing, she helped fix a few bugs between Shopify and Zapiet and set the delivery cut off perfectly:).

Atlas Market

Jan 08, 2026  on Shopify

Great Support - Jayne was very helpful

Little Green Fork

Jan 08, 2026  on Shopify

Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with.

BONCŒUR

Jan 08, 2026  on Shopify

Support très réactif et disponible !

Bakkerij Dunselman

Jan 08, 2026  on Shopify

Incredibly helpful bot and staff, quick replies even in the holiday season.

Box and Blooms

Jan 07, 2026  on Shopify

Betty did a better job than Zack - she did amazing

Lillian's Floral Studio

Jan 07, 2026  on Shopify

Great support in-app. Fast and responsive.

ShopWSS

Jan 07, 2026  on Shopify

The Floral Atelier

Jan 07, 2026  on Shopify

Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.

From Here

Jan 06, 2026  on Shopify

Awesome so far!

My Boyfriend Apparel

Jan 05, 2026  on Shopify

it was great. The person who helped me was very knowledgeable and went above and beyond to figure out what my problem was to solve it and made it easy. I really appreciate all of this help.

Devonport Flowers

Jan 05, 2026  on Shopify

Great support, very helpful and patient.

Equitogs

Jan 05, 2026  on Shopify

Amazing support! Resolved the issue so quickly for me. Betty was so lovely to speak with :)

Boil Baby Boil

Jan 05, 2026  on Shopify

srivastav was inclredibly helpful! GREAT APP makes owning a restaurant even easier!!! PAVLO ROCKS TOO!!!!!!!

Rumble Tums

Jan 02, 2026  on Shopify

Super quick and helpful support from Srivastav.

Boil Baby Boil

Dec 31, 2025  on Shopify

srivastav was inclredibly helpful! GREAT APP makes owning a restaurant even easier!!!

A2Z Cash 'N' Carry Halifax

Dec 31, 2025  on Shopify

Great Help from Betty on Last Mile delivery option.

Expect More Ag Network

Dec 30, 2025  on Shopify

It’s been a great experience so far. The app is easy to use and does exactly what we need for pickup and shipping. The support team is very friendly and quick to help whenever we have questions. Overall, we’re really happy with the app and would definitely recommend it.

來都來了

Dec 26, 2025  on Shopify

The function help me to match need from client, and the support is really high efficient!

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