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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,429)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Poème

Sep 27, 2025  on Shopify

Rapide et précis, merci !

SebastianoCaridi

Sep 25, 2025  on Shopify

Super!! Thank you Jessica for the amazing support in the setup!

Staij & Co.

Sep 25, 2025  on Shopify

Betty was a great help to me. They went above and beyond to help me, even fixing another issue that I hadn't brought up. They were quick and such a pleasure to work with. I hope that I can get connected to Betty every time I need to chat with support!

COMFORTWIZ

Sep 25, 2025  on Shopify

Great service and easy to deal with

European Food and Gifts

Sep 25, 2025  on Shopify

Best Customer Service! They do everything they can to help. Maria helped me and she did great job! App works perfect. Thank you, Maria.

Abovparr

Sep 24, 2025  on Shopify

Squire John's

Sep 24, 2025  on Shopify

The customer service is top notch. I had questions and the agent helped me through the entire process. This App has always delivered and so has their support.

Chef Akila

Sep 24, 2025  on Shopify

Kosme Beauty

Sep 23, 2025  on Shopify

Jessica was extremely helpful and dove deep to figure out the issue happening with the language locales for our store. She was patient and explained everything she was doing step by step. She also went above and beyond and helped make the cart images (local delivery, pickup, etc.) visually work with out store design better! Amazing experience. Thanks Jessica!

Thalia's Baklava

Sep 23, 2025  on Shopify

Excellent support and experience

BeUrbanRunning

Sep 23, 2025  on Shopify

Tuvimos una incidencia con el checkout y nos ayudaron de manera rápida y efectiva, muy buen soporte.

Gleesons Fresh Foods

Sep 23, 2025  on Shopify

Exceptional Support

Amy's Wedding Flowers NZ

Sep 23, 2025  on Shopify

Great customer support from Betty

Bambam's Glamglam

Sep 23, 2025  on Shopify

Betty was awesome not only fixed the problem noted another problem on her own and fixed that also. Now that is what I call Customer Service. Thank you very much Betty You have been very kind, patient and understanding. This old woman is smiling again because of you. Thank you, Barbara Houle

thebaumchallah

Sep 22, 2025  on Shopify

Meets all my needs, however, I wish the customer support was faster. When you own a small business, often issues arise that need to be fixed quickly or it costs my business money. It can take a long time to get to a human which can be frustrating.

All Me Flowers

Sep 19, 2025  on Shopify

Thank you so much for your help! Betty is the best!

Sugar & Salt

Sep 19, 2025  on Shopify

WILD NOMAD

Sep 18, 2025  on Shopify

Jessica was absolutely brilliant! She was supportive, patient, and such a joy to work with throughout my setup—I honestly couldn’t have done it without her. We laughed our way through the tricky parts, and I truly appreciated her expertise, insights, and good humor. She stuck with me the whole time, and I’d rate her higher if I could!

Donnybrook Fair

Sep 18, 2025  on Shopify

Excellent app for our needs . Many thanks to Jayne, Jeanette and the team for responding so quickly and finnaly sorting out my queries.

Désirée

Sep 18, 2025  on Shopify

Efficace et service client réactif

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