Honestly, I was about to leave this at 2 stars and even seconds away from deleting the app after struggling for two days to get it working. Then I spoke with Jeanette — she completely turned everything around. She was patient, knowledgeable, and supportive, and she made the setup work exactly how my business needed. Because of her, this is a 5-star rating. She truly saved the app for me and gave me confidence to keep going with Zapiet. Thank you, Jeanette!

Great support

The app is really useful, and their support is always quick to help. Betty understand my issue and got it resolved for me in no time :)

I am not joking when I say that I have never had a better customer service experience in my life. Jessica just fixed problems I didn't even know I had. And she made the entire user experience the best it's been in 8 years. I cannot thank her enough.

Stephane from Zapiet was a DREAM. In a matter of a few moments he was able to identify the issue, resolve it and then took the time to explain it all to me in terms I understood. Michelle Cupcake Royale

Jessica (support team) is a magician! She helped diagnose a coding issue that was really frustrating. She was so kind and went above and beyond to get this figured out for us. This just made me true Zapiet fan.

Jessica was amazing! She listened to my need, heard what we needed, figured out the best way to tackle the issues, and fixed the problem. Great customer service!

Muy eficiente y eficaz la atención brindada por Jeanette

Jessica was extremely fast and professional! Diagnosed the problems and fixed it right away

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

Brilliant support from Sandy, many thanks

Jessica from support is incredible, she helped me fix a number of bugs that I think my dev messed up on installation and got the app working. Its looking great now!

Excellent customer service

I've tried 3 other pickup apps and this is the best. Pickup is a teeny tiny part of my business (less than 8 a month- sometimes only 1) so I didn't want to pay for something and I didn't want something too complicated. I'm on the free plan and have been for 6 months. Even though I'm on the free plan, the service has been incredible! It's easy to set up, works great, and you have help when you need it. 5 stars! Two other apps I used offered a free plan, but after using them for a few months, they said they could no longer offer a free plan. It felt underhanded since it's still advertised on the Shopify App store as a free forever plan. I think that's just part of their business model.

Everything was perfect. Advisor solved all my problems! Thanks a lot

Really helpful and impressive customer service from Jessica. Solved my problem with a few minutes and then went on to fix some other things that I hadn't spotted. Very much appreciated

Jessica and/or Betty as very good and thorough at helping. They will make sure your questions are answered and your expectations are surpassed.