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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

L'OCA Gourmet Meals

Jan 20, 2026  on Shopify

Padel Avenue

Jan 20, 2026  on Shopify

Thank you to Srivastav and Sandy for your amazing help. You are the best of the best ! I truly recommend Zapiet at 10000%

Hungry Crumbs

Jan 20, 2026  on Shopify

Allan and Jessica were super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly. They both went above and beyond helping us set up!

Setna Store

Jan 19, 2026  on Shopify

Jessica was extremely helpful configuring my store for international shipping and pickup

Local Yokels

Jan 18, 2026  on Shopify

Pavlo has helped us a few times with knowledgable quick, and clear responses,.

Veggiebox

Jan 17, 2026  on Shopify

goed

Blossom Lilies

Jan 16, 2026  on Shopify

It's a good app. Very helpful for customers to buy products.

Tierra Verde Farms

Jan 16, 2026  on Shopify

Jessica with their support is the best. Very informative and fast responses, which can be rare with support these days! always detailed in her responses and friendly, not just a bot. That is so invaluable

Jesse Tree Fine Foods Retail

Jan 16, 2026  on Shopify

Jessica was a huge help in setting up our delivery rates and completely fine tuned the app for our use.

Varak Edible Luxury

Jan 16, 2026  on Shopify

All doubts answered

EFOODZ

Jan 15, 2026  on Shopify

Cannot fault the service and support, Rutvik was exceptional and was very fast in helping us diagnose a small issue!

Belleeah

Jan 15, 2026  on Shopify

It does what it's supposed to and if there's an issue, Zapiet support is on it. I recommend.

Cultural Catering

Jan 14, 2026  on Shopify

Great experience with Betty. Super easy and delightful resolving our issues!

Taylor-made Cake

Jan 14, 2026  on Shopify

Crown Equipment Sdn. Bhd

Jan 13, 2026  on Shopify

HealthyHolic

Jan 12, 2026  on Shopify

Great service! Fix my issue.

Art Natura

Jan 12, 2026  on Shopify

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y además me ha dado varias instrucciones para configurar otras cosas en un futuro. Muchas gracias por tu ayuda Sandy!

EK BAKERY

Jan 10, 2026  on Shopify

Pavlo was super helpful and supportive in fixing our issue immediately! Thank you

Meadow Song Farms

Jan 09, 2026  on Shopify

Great customer service! Rather expensive app and needed to do quite a few modifications to make it work with my store, but the staff support was excellent and very knowledgeable, helping to resolve all the issues.

Hungry Crumbs

Jan 09, 2026  on Shopify

Allan was super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly.

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