Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating

4.9

5

519
4

8
3

2
2
1

9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Etérea

Aug 26, 2025 on Shopify

Das Wild

Aug 26, 2025 on Shopify

Pooch Cakes

Aug 26, 2025 on Shopify

excellent and swift!

Pet World

Aug 24, 2025 on Shopify

Joe's Boxing Shop

Aug 23, 2025 on Shopify

Paragon Dive Group

Aug 22, 2025 on Shopify

Yumplicity Food Group

Aug 22, 2025 on Shopify

Quick detailed and helpful support

The Flower Bar Larchmont

Aug 21, 2025 on Shopify

Great customer support!

My Store

Aug 21, 2025 on Shopify

The best of it's kind with free plan. Between great support team

Joaquim Florist & Gifts

Aug 20, 2025 on Shopify

Jayne was so efficient in resolving my issues.

Athanor Nutrition

Aug 19, 2025 on Shopify

Extrêmement satisfait du support technique. Mon problème a été rapidement pris en charge et solutionné, avec un agent (Lui) qui a été très disponible et bienveillant. Je recommande à 100%

Tom's Hay Farm

Aug 19, 2025 on Shopify

Great support, was very impressed by the responsiveness and attention! The product is very flexible and integrated well with our site. We're very happy.

THE BBQ STORE PR

Aug 19, 2025 on Shopify

Thanks to Jessica for helping so quickly.

1 Percent Fitness Store

Aug 19, 2025 on Shopify

Amazing customer care. Very helpful and help resolve problems fast!!!!

Hoosier One

Aug 19, 2025 on Shopify

I must say that I was getting very frustrated getting this setup, but ask support for help and Jessica was amazing!! She basically got me all setup and running in a very short amount of time. There support saved the day. I would of probably uninstalled the app if it was not for her. Great job Jessica!!!

Anna

Aug 18, 2025 on Shopify

Le support a su répondre à ma demande ! Avec de la patience et pas mal d'explications pour qu'on puisse se comprendre sur le problème que je rencontrais. En 1h30 c'était configurer comme je le souhaitais !

Mountain Lumber

Aug 18, 2025 on Shopify

It takes all the manual processes we were using and streamlines and simplify's and easy to use

A Cultivated Living

Aug 18, 2025 on Shopify

Incredibly helpful support and suggestions helping me find the best solution for my Pickup & Delivery needs!

Xtreme Threads

Aug 18, 2025 on Shopify

Jessica was extremely helpful and went above and beyond with helping with other things they noticed could be fixed. Thank you so much!

Prime Pedals

Aug 16, 2025 on Shopify

Very useful app and the best part is ultra prompt customer support. the chat bot guides you the best of its abilities and then they connect you to a human if the case is complex. My store had a very difficult and complex shipping logic to be applied. Jeanette (CS rep) proved an immense help in setting that up first on her test stores and went over and above to get that implemented on my store. The implementation saved us the cost of using shopify advanced plan. Thanks team Zapiet and special thanks to Jeanette from support. had a lot of patience to understand the complex case and walking me through the implementation.