Reviews: Zapiet ‑ Pickup + Delivery

Customer reviews: Zapiet ‑ Pickup + Delivery

Reviews (1,772)

Overall rating

4.8

5

350
4

7
3

2
2
1

7

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Nourish Me

Apr 08, 2025 on Shopify

Great!

izumi cakes

Apr 07, 2025 on Shopify

Palmer Angus

Apr 07, 2025 on Shopify

Pavlo saved the day for our business! Growing pains are tough and there is so much to this app, but he was patient and helped me realize what I had done wrong. Thank you so much Pavlo!

Heaven Eat

Apr 05, 2025 on Shopify

Customer support is always great with Zapiet. Pavlo in particular helped to resolve my issue. Highly recommended.

Small Town Balloons & Things LLC

Apr 04, 2025 on Shopify

Universal Taste

Apr 04, 2025 on Shopify

Jessica was SOOOO helpful as always! She is always ready and on go to help me with any issues i may have!

Recon Wear Moore

Apr 03, 2025 on Shopify

Have been using this app for a while, came across an issue and Customer Support was excellent at helping us resolve it when we couldn't find the answers online. Thanks so much Jessica!

Bulliz

Apr 03, 2025 on Shopify

Blue Collar Hounds

Apr 02, 2025 on Shopify

I love the customization and support is TOP NOTCH!

Daily Garnish

Mar 31, 2025 on Shopify

Manuel was very fast and knowledgeable in helping me. very convenient for us and our business

Hédonie Paris

Mar 31, 2025 on Shopify

the agent was very responsive, answered all my questions and fixed my issues.

iSolarPro

Mar 31, 2025 on Shopify

Alles top

Flowers by Bell

Mar 31, 2025 on Shopify

Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support.

Jean-Pascal Florist

Mar 29, 2025 on Shopify

Laura was the best clear and efficient communication

KCookies

Mar 28, 2025 on Shopify

Anseeuw Bros Ltd

Mar 27, 2025 on Shopify

Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!

Vape Cloud

Mar 27, 2025 on Shopify

Great Help, solved all my issues

Buzzy Bee Bakery

Mar 26, 2025 on Shopify

Maria was great and got us sorted and back online super fast - thank you Maria!

Conti's Bakeshop & Restaurant

Mar 21, 2025 on Shopify

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!

Texoma Mercantile

Mar 21, 2025 on Shopify

I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!