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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Reliable Medical Supply

Aug 12, 2025  on Shopify

Jessica was amazing! She listened to my need, heard what we needed, figured out the best way to tackle the issues, and fixed the problem. Great customer service!

Pastelerías Marisa

Aug 11, 2025  on Shopify

Muy eficiente y eficaz la atención brindada por Jeanette

Niagara Tree Company

Aug 11, 2025  on Shopify

Jessica was extremely fast and professional! Diagnosed the problems and fixed it right away

Frank and Carol's

Aug 11, 2025  on Shopify

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

Birley Bakery

Aug 11, 2025  on Shopify

Brilliant support from Sandy, many thanks

Urban Ag Scapes

Aug 08, 2025  on Shopify

Jessica from support is incredible, she helped me fix a number of bugs that I think my dev messed up on installation and got the app working. Its looking great now!

Prime Gourmet Online

Aug 08, 2025  on Shopify

Greendale

Aug 08, 2025  on Shopify

Excellent customer service

Beachcombers Henna Supply

Aug 07, 2025  on Shopify

I've tried 3 other pickup apps and this is the best. Pickup is a teeny tiny part of my business (less than 8 a month- sometimes only 1) so I didn't want to pay for something and I didn't want something too complicated. I'm on the free plan and have been for 6 months. Even though I'm on the free plan, the service has been incredible! It's easy to set up, works great, and you have help when you need it. 5 stars! Two other apps I used offered a free plan, but after using them for a few months, they said they could no longer offer a free plan. It felt underhanded since it's still advertised on the Shopify App store as a free forever plan. I think that's just part of their business model.

Atelier of Taste

Aug 07, 2025  on Shopify

Everything was perfect. Advisor solved all my problems! Thanks a lot

Benty Flowers

Aug 07, 2025  on Shopify

Macarons & More

Aug 06, 2025  on Shopify

Really helpful and impressive customer service from Jessica. Solved my problem with a few minutes and then went on to fix some other things that I hadn't spotted. Very much appreciated

Toxic Freedom

Aug 06, 2025  on Shopify

Jessica and/or Betty as very good and thorough at helping. They will make sure your questions are answered and your expectations are surpassed.

Moores Appliances Ltd

Aug 06, 2025  on Shopify

Boatyard Bakery

Aug 06, 2025  on Shopify

Jayne was super helpful with a query I had. She helped resolve the issue and also explain what it was so I knew what was going on. Thank you Jayne!

Blush Blooms

Aug 06, 2025  on Shopify

Fanastic support from Jessica today, thank you!

Jenny Barker The Flower Doctor

Aug 05, 2025  on Shopify

Stuart's Landscaping & Garden Center, Inc.

Aug 04, 2025  on Shopify

Very Helpful!

Nine West Mexico

Aug 01, 2025  on Shopify

Zapiet ha sido una herramienta útil para gestionar entregas y retiros locales en Shopify. Fácil de configurar, buen soporte y mejora la experiencia logística del cliente.

OH, FOR GOODNESS CAKE!

Aug 01, 2025  on Shopify

great experiance and customer help

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