Taranker.Com Logo
Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,345)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

El Buen Campo

Dec 16, 2024  on Shopify

Todo muy bien, fue bastante amable. Y pudo ayudarme a solucionar mi problema. La recomiendo ampliamente.

Kele

Dec 15, 2024  on Shopify

Very responsive & helpful support - we recently ran into an issue with a different third party app (for preorders) overriding the Zapiet tags, and the support staff very promptly not only found a workaround for us but also fixed all affected orders! Incredibly happy with the quality and level of service we've been getting so far.

Oasis

Dec 15, 2024  on Shopify

Angelo is amazing

SeaSweet Patisserie

Dec 15, 2024  on Shopify

very helpful, solved my problem! happy day! thank you so much and Merry Christmas

PleasureBDA

Dec 12, 2024  on Shopify

Very pleased with support :)

Luminary Bakery

Dec 12, 2024  on Shopify

5 Stones Coffee Co

Dec 10, 2024  on Shopify

Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!

Simply Northwest

Dec 10, 2024  on Shopify

Quick and easy resolution to our issue! Very helpful and responsive!

Uplands

Dec 09, 2024  on Shopify

incredible support, helped with every step I needed assistance with.

The Halal Food Company

Dec 09, 2024  on Shopify

Great help from Leo. That's why I choose Zapiet? Well if you tried the other "5star" apps, the customer service sucked, the interface and initial set up was appalling, like a kid was programming it. But when you install Zapiet, you pay for that service, set up and ease of having a great app in your store. The developers behind this app definitely know how to do it better than the rest. cheers!

Calma Floral

Dec 09, 2024  on Shopify

Manuel was very efficient in getting my store up and running again! Zapiet customer service in general is always very helpful.

ABoR REALTOR® Store

Dec 08, 2024  on Shopify

They were right on top of everything and fixed the issues that needed to be fixed give Jessica a raise

Piedmont Scout Tree Lot

Dec 08, 2024  on Shopify

Pickup and delivery works very well in both online store and Shopify POS. The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over. Customer support was able to research both and help me navigate the process for both. I look forward to using these 2 together in the future

Ponch' & Capricó

Dec 04, 2024  on Shopify

Graze Box

Dec 03, 2024  on Shopify

DCS Uniforms

Dec 03, 2024  on Shopify

great service thank you

Bramble & Bee

Dec 03, 2024  on Shopify

Der Schwarzwälder

Dec 03, 2024  on Shopify

Great app, great fast and kind support. Works as expected and is worth the money! The only thing to keep in mind is that the standard abandoned cart emails from Shopify won't work with the app because they bypass the date selection. With a modification, you could direct your customers to the cart instead of the checkout. This would work, but from a conversion perspective, leading them to checkout would be more effective. Additionally, if a customer opens the link in your email on a different device, they won't see any products in their cart because Shopify stores the cart locally in a cookie.

Trillium Floral Designs

Dec 02, 2024  on Shopify

Very helpful with advice and step by step instructions on how to fix the issue.

Manjar Blanco Tortas

Dec 02, 2024  on Shopify

Scroll to Top