Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Gleesons Fresh Foods

Sep 23, 2025 on Shopify

Exceptional Support

Amy's Wedding Flowers NZ

Sep 23, 2025 on Shopify

Great customer support from Betty

Bambam's Glamglam

Sep 23, 2025 on Shopify

Betty was awesome not only fixed the problem noted another problem on her own and fixed that also. Now that is what I call Customer Service. Thank you very much Betty You have been very kind, patient and understanding. This old woman is smiling again because of you. Thank you, Barbara Houle

thebaumchallah

Sep 22, 2025 on Shopify

Meets all my needs, however, I wish the customer support was faster. When you own a small business, often issues arise that need to be fixed quickly or it costs my business money. It can take a long time to get to a human which can be frustrating.

All Me Flowers

Sep 19, 2025 on Shopify

Thank you so much for your help! Betty is the best!

Sugar & Salt

Sep 19, 2025 on Shopify

WILD NOMAD

Sep 18, 2025 on Shopify

Jessica was absolutely brilliant! She was supportive, patient, and such a joy to work with throughout my setup—I honestly couldn’t have done it without her. We laughed our way through the tricky parts, and I truly appreciated her expertise, insights, and good humor. She stuck with me the whole time, and I’d rate her higher if I could!

Donnybrook Fair

Sep 18, 2025 on Shopify

Excellent app for our needs . Many thanks to Jayne, Jeanette and the team for responding so quickly and finnaly sorting out my queries.

Désirée

Sep 18, 2025 on Shopify

Efficace et service client réactif

Ollie's Great Bakery

Sep 18, 2025 on Shopify

Ashurst Equestrian & Country

Sep 16, 2025 on Shopify

Excellent App!!! I needed this app a year ago, but only just found it in the 1000's of apps out there to search through! So user friendly, and 5 star customer service when I was told incorrect information from Shopify, but Zapiet sorted the setup issue without needing to upgrade or buy another app which I was being told to do by others. Thank you Zapiet!

Baccanalle

Sep 15, 2025 on Shopify

Pichi Catering

Sep 15, 2025 on Shopify

Superb support! I need it some support to set the app up to our own visual taste and Jeanette went above and beyond to find a solution and she did. Its nice to be part of the Zapiet family

Dianna Marie Floral

Sep 15, 2025 on Shopify

Always great support with timely response.

Little Farms

Sep 14, 2025 on Shopify

Betty is very professional. She managed to answer all my questions and also helped us ensure that all settings are correct. She even did make our online shop better. Thank you Betty

Nidoulove

Sep 14, 2025 on Shopify

Goalkeeperstore.fi

Sep 12, 2025 on Shopify

Nandita was amazing and helpful!

Clarkys Tee Spot

Sep 11, 2025 on Shopify

The app can be a little tough to get going, but the support team is extremely helpful and got us up and running in no time.

Blooms Collective

Sep 11, 2025 on Shopify

Jessica was over the top helpful!

Beer Shop HQ

Sep 10, 2025 on Shopify