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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Miette Boulangerie

Mar 15, 2025  on Shopify

Diddle and Zen

Mar 14, 2025  on Shopify

I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!

Delski's Prime Meats

Mar 13, 2025  on Shopify

WOVO Store

Mar 13, 2025  on Shopify

Assistenza SUPER!

My Home Park

Mar 12, 2025  on Shopify

A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!

Jess Pies

Mar 12, 2025  on Shopify

The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.

CERES Fair Wood

Mar 10, 2025  on Shopify

Little Totler - Healthy Ready Meals

Mar 07, 2025  on Shopify

Ratios

Mar 06, 2025  on Shopify

MonViso Water Store

Mar 05, 2025  on Shopify

Support team is really involved to ensure everything works as needed. Quick and detailed suport.

Poop Dog

Mar 03, 2025  on Shopify

There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.

Strahan Timber.

Mar 03, 2025  on Shopify

Fantantic support team

Shoppe Amber Interiors

Feb 28, 2025  on Shopify

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Airbot Singapore

Feb 27, 2025  on Shopify

Angelo was super cool with my long ass explainations and senarios. He really delivered super customer service and detailed explainations of the specific functionailty that my company require. Once Again Thank you Angelo!

Aidah Tea

Feb 26, 2025  on Shopify

Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.

CookiesByDesignProd

Feb 26, 2025  on Shopify

The V Spot Thousand Oaks

Feb 25, 2025  on Shopify

Responsive support. App works well. Easy to use for customers and staff.

Butter Sweet

Feb 25, 2025  on Shopify

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.

81 Petals

Feb 24, 2025  on Shopify

Great help! Excellent at his job. Give her a raise!

Levant Corner

Feb 23, 2025  on Shopify

Krystabel helped me a lot today and updated many settings for meee Love her work Thanksssssssss ":)

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